WorksheetsSSG Review 4
Total questions: 50
Worksheet time: 25mins
Which of the following reasons is sound justification for scheduling or attending a group meeting?
You hate to write reports and memos
You prefer not to do the research yourself
You feel lost without colleagues
Group input and interaction are critical
Which of the following answers depicts the 3 main elements of a meeting?
structure, schedule, chairperson
conflict, cohesion, engagement
members, leaders, engagement
chairperson, agenda, minutes
Which of the following criteria should NOT be considered when determining who to invite to a meeting?
individuals who will be affected directly by the outcome
individuals who disagree or represent minority viewpoints
individuals who have the power to implement decisions
individuals who are uninvolved in the issues for discussion
At what point in a business meeting should group members approve the agenda and minutes?
right after the call to order
right after routine reports are shared
before the discussion of new business
right before final announcements by members
The person in charge of conducting a meeting is the……….
group leader
dominator
chairperson
recorder
All of the following strategies are for keeping a meeting moving at a comfortable pace EXCEPT
Only begin the meeting until all important group members are present
Place a time limit on each agenda item
Stay focused on the meeting's goal
Schedule another meeting to discuss unfinished business
Which of the following labels does NOT represent how member behavior can disrupt a meeting?
loudmouth
whisperer
latecomer
summarizer
Who is the meeting contributor?
sleeper
whisperer
latecomer
reporter
The sentence "Let Nemo finish her point first, and then we'll hear other’s opinions" can help a group deal with a member who is…….
loudmouth
whisperer
interrupter
quieter
The written record of a group's discussion and activities is _____
a meeting minute
a report
an agenda
a note
Which of the following is bad advice for group meeting?
The group should always use a 2/3 vote to ensure the majority rules
The group accepts the will of the majority even though some members do not like that decision
The group follows an approved agenda that promotes orderly business
The group protects the rights of all members by guaranteeing everyone the right to speak
Meetings give members a ___________ that boosts their motivation to implement group ideas and actions
real voice in decisions
chance to argue
time to relax
time to chat
Which of the following is the best example of constructive feedback?
Not giving full attention to a customer gives the image that we don’t think he or she is important.
I believe that using mobile phone for personal purpose during working hours is not allowed in this company, but it seems like you do not see the real benefit of this policy.
You are not paying attention to the customer when you are having a conversation with someone else at the same time.
You were trained that you’ll make a more positive corporate impression if you give the customer your complete attention.
Which words below show emphasis?
Significantly, primarily, especially
But, however, by contrast
For example, to illustrate, like
First, second, last
Which words should you use to when you want to give contrast ideas?
Significantly, primarily, especially
Nevertheless, however, by contrast
For example, to illustrate, like
First, second, last
Which words should you use to when you want to add more ideas?
Furthermore, also, similarly
Nevertheless, however, by contrast
For example, to illustrate, like
Therefore, as a result, hence
What are good advice for a meeting participants?
become angry for no good reason
demand much more information than is needed
offer much more information than is needed
demonstrate professionalism in your verbal and nonverbal interactions
Which is TRUE about persuasion?
Persuasion is an act or process of presenting arguments to move, motivate, or change your audience
Persuasion can be implicit or explicit and only have positive effects
Persuasion is forcing people to do as your request
Persuasion is an act of leader giving order to followers without considering their will
Which of Maslow's Hierarchy of Needs is primarily met when someone joins an exclusive club or is elected as leader of a prestigious group?
Physiological
Esteem
Love and belonging
Safety
Which of Maslow's Hierarchy of Needs is primarily met when a neighborhood watch group forms to deter crime in the community?
Physiological
Esteem
Love and belonging
Safety
Which is FALSE about Maslow hierarchy of needs?
Maslow's basic need is safety need.
Maslow's Hierarchy of Needs ranks critical needs in the following order: physiological, safety, belongingness, esteem, and self-actualization
Maslow's basic need is physiological need.
Maslow's Hierarchy of Needs includes control, inclusion, and affection needs.
Reasons for us to engage in communication are all below EXCEPT
Dominate people for personal benefits
Understand communication context
Understand our identity
Meets our need
Laura has an important meeting tomorrow to present her solution to the city People Committee about improving students’ life. Which of the following is good advice for her to prepare herself for the presentation?
Use emotional appeals
Simplify the students’ problems to make the solution look easy
Hide numbers and facts if the committee do not ask
Prepare the presentation with relevant data and rehearsal the speech carefully
To produce a good opening in a persuasive message, you should keep it
Neutral
Negative and impersonal
Impersonal
Positive and personal
When conducting a meeting, you should
Be bold and honest, not afraid to hurt people’s feeling
Get every team member to voice out their feeling and opinions
Make it as short as possible because time is gold
Favor relationships
At the end of a meeting, you should
Ask a lot of questions to test the team members’ understanding of the discussion
Be brief and recapture the key points
Be the first to leave the meeting room
Take group photo and have conversation with members to build personal relationships with them
Eye contact with your team members can be maintained by
always looking at a few people
always looking at your favourite people
always looking at the nearest people
looking at every individual in a regular pattern
You may maintain less eye contact with audiences who are…
very interested in your presentation
not showing interest in your presentation
want to ask questions
new to your team
In a communication transaction, feedback represents
a group's physical and psychological environment.
anything that interferes with or inhibits effective communication.
the media through which group members share messages.
the response or reaction to a message.
On her way to an important Friday morning meeting, Susan observes one of the people she supervises speaking harshly to a customer. Susan knows she must offer constructive feedback to the employee, so she decides to
concentrate more on her verbal than on her nonverbal message
minimize the impact of her criticism by speaking in general terms
speak to the employee early Monday morning
stress the benefits the receiver will gain by modifying his/her behavior
Which type of feedback requests confirmation or clarification of a message, and is often expressed in the form of a question?
Evaluative
Interpretive
Supportive
Probing
Which type of feedback communicates encouragement in response to a message?
Evaluative
Interpretive
Supportive
Probing
Which type of feedback communicates sympathy and empathy for the source of the message?
Evaluative
Interpretive
Supportive
Understanding
The best way to convey friendliness is to……
smile
speak slowly
tell a joke
use a tone of importance
David has just been given the task of delivering an oral presentation to the marketing department of the organization he joined two months ago. The first thing David should do is……….
analyze the audience
determine the purpose of the presentation
draft an outline
gather supporting data
Michelle is new staff of Marketing department in FPT Software company. Her manager told her to prepare a report to review activity of the department in the last 3 months.
Which type of report is that?
Progress
Financial
Feasibility
Needs assessment
Susan is a new staff of IT team 3 in FPT Software company. Her senior told her to prepare a report to instruct their Japanese customer how the new app works.
Which type of report is that?
Technical
Financial
Feasibility
Needs assessment
When preparing report content, you should ask all of the questions below except
Whom the report is about and/or prepared for?
What was done, what problems were addressed, and the results, including conclusions and/or recommendations?
Where the subject studied occurred?
How much do your manager pay you to write the report?
What is abstract in a report?
Title fly
Key words to introduce the research topic
Introduction part
Include aims and outcome of the research
What are included in a report abstract?
Highlight topic, methods, data, and results
A list of the main parts of the report
Label, report, features title, author
Methodology
The solution to a research problem is presented in the report as a part of the
appendix
conclusion
recommendation
findings
Which of the following is the best example of constructive feedback?
Your proposal is disorganized, contains computational errors, and is a writing disaster.
You aren’t paying attention to the customer when you are having a conversation with someone else at the same time.
Why can’t you stay focus? It is only 10 o’clock in the morning.
All the elements of a good proposal are here; they just need to be reordered. By placing the strongest element first, we can capture and hold the reader’s attention.
Which of the following statements is NOT true of performance appraisals?
They may be written directly or indirectly, depending on the situation.
They may include humor if audience analysis dictates it will be well received.
They should be brief.
They should include factual evidence of strong or weak performance.
The disadvantage of written messages is that they
The disadvantage of written messages is that they
Can be revised and edited to ensure they adhere to the principles of business communication.
Can be reread and studied, which is important if a message is long, is complex, or has been written in anger.
Can be viewed as being more formal, in part because they are permanent.
Which of the following should be a consideration in determining the formality of a goodwill message?
Cost
Timeliness in sending the message
Length of message
Familiarity with the receiver
How should the saying “your understanding was wrong” can be paraphrased into a more positive way?
I already explained the case for you more than 3 times.
Are you sure about the fact?
I can only see mistakes in this.
Let us review the facts.
When writing an email, you should consider your receiver’s educational level and knowledge of the message topic. If your receivers do not work in the same industry with you, you are recommended to use ….
technical words
nontechnical words
words that you know
English
Which sentence below effectively conveys a positive attitude?
Our professional staff will repair your laptop.
The store will not open until 10am.
I regret to advise that we must the refund request for your keyboard.
You cannot be enrolled in your courser course.
How can you demonstrate sensitivity to a partner's culture?
Avoid discussing any cultural differences
Mimic the partner's mannerisms perfectly
Start formally before becoming informal
Begin informally to help establish rapport
In order to make good impression to achieve the message goals, positive words convey optimism and confidence are
Disapprove, impossible, obnoxious
Deny, hateful, not
Contradict, fault, unable
Favorable, compliment, answerable
