WorksheetsUSPS Exam 421 Window Clerk
Total questions: 112
Worksheet time: 56mins
Name
Class
Date
1.
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
4 lines
2.
Items sent within the US APO, FPO, UN, and its territories and possessions.
4 lines
3.
sets forth the policies, regulations and procedures governing domestic mail
4 lines
4.
sets forth policies, regulations, and procedures governing international mail
4 lines
5.
contains policies and procedures for administrative ad support functions within the postal service
4 lines
6.
all manuals are found on line via?
4 lines
7.
Guarantees overnight or next day delivery $100 insurance and free tracking
4 lines
8.
Premier Shipping service of the USPS
4 lines
9.
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
4 lines
10.
Bulk mail usually handled at distribution centers
4 lines
11.
Merchant pays postal fee returning merchandise bulk parcel return product
4 lines
12.
First class mail, periodicals, standard mail, package services
4 lines
13.
proof of mailing uses PS Form 3800
4 lines
14.
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
4 lines
15.
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
4 lines
16.
POM
4 lines
17.
Official Source for updates and updated bi-weekly
4 lines
18.
Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries?
4 lines
19.
Tells you when and how to display the POW flag
4 lines
20.
POW
4 lines
21.
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
4 lines
22.
PVI
4 lines
23.
AMU
4 lines
24.
DDD1
4 lines
25.
DDD2
4 lines
26.
Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
4 lines
27.
Parcel post, bonded printed matter media mail, library mail
4 lines
28.
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
4 lines
29.
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
4 lines
30.
Delivery time 2-3 days( not guaranteed )
4 lines
31.
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
4 lines
32.
Letters size max
4 lines
33.
Flats size max
4 lines
34.
Machinable Parcels
4 lines
35.
Rolls that are longer than machinable parcels
4 lines
36.
How many zones
4 lines
37.
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
4 lines
38.
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth
4 lines
39.
How often is the Postal bulletin printed
4 lines
40.
Where do we find a list of lost or stolen MO (money orders)
4 lines
41.
Postal Service (a) are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
42.
Priority Mail is delivered in
4 lines
43.
any mailable item that weighs less than 13 oz
4 lines
44.
Global Express Guarantee (GXG) is shipped in
4 lines
45.
No mail piece can weigh more than except standard post
4 lines
46.
EDDM
4 lines
47.
Express mail is delivered in
4 lines
48.
what surcharge applies to items/parcels over 108 but no more than 130in
4 lines
49.
PS Form 3816
4 lines
50.
PS Form 3816-AS
4 lines
51.
Parcel Post and zones 5-8 larger than 1 cubic foot use
4 lines
52.
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
4 lines
53.
Post Office motto for providing the ideal customer experience
4 lines
54.
What are the three P's that influence customer perception
4 lines
55.
What does G.I.S.T. stand for
4 lines
56.
Words that generate a negative feeling
4 lines
57.
Words that make us feel relaxed and composed
4 lines
58.
What does POS stand for
4 lines
59.
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
4 lines
60.
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
4 lines
61.
PS Form 1412
4 lines
62.
SSA is accountable for (a) at the retail floor
63.
Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
4 lines
64.
SIA
4 lines
65.
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
4 lines
66.
on the due date a PO Box powered mail is distributed to the box but not delivered
4 lines
67.
on this day a reminder letter is generated from webbats and placed in the PO Box
4 lines
68.
on this day the PO Box is returned to sender
4 lines
69.
When customer goes on vacation the post office can hold their mail for a max of
4 lines
70.
What does RCE stand for
4 lines
71.
Max weight for a 1st class letter
4 lines
72.
PS Form 3849
4 lines
73.
PS Form 153
4 lines
74.
PS Form 152
4 lines
75.
How often is the Retail floor stocked
4 lines
76.
SSA are audited for SIA how often
4 lines
77.
what does BMEU
4 lines
78.
PS Form 3800
4 lines
79.
PS Form 8105-B
4 lines
80.
PS Form 8105-A
4 lines
81.
Insurance claims should be filed no later than
4 lines
82.
Anonymous Mail is separated at
4 lines
83.
Change of address takes how long to complete
4 lines
84.
Refunds should be requested within how may days
4 lines
85.
Stamps are replenished how often
4 lines
86.
Commercial mail or Business related mail customers must be processed by what unit
4 lines
87.
Customers are charge what fee to pay to have their PO Box back after the 10th day
4 lines
88.
Customers can check their claim online after how many days
4 lines
89.
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
4 lines
90.
PS Form 3816 COD must show
4 lines
91.
How many bait many orders does the SSA get assigned to and where are they kept
4 lines
92.
Units with Individual accountability have fixed credits/stamps and are audited how often
4 lines
93.
BSA IS
4 lines
94.
what are the two types of money orders and their colors
4 lines
95.
Money orders can be purchased with
4 lines
96.
RCE stands for
4 lines
97.
What is the main benefit of the RCE Program
4 lines
98.
The post website is
4 lines
99.
Does the post office give cash back if so how much
4 lines
100.
POW flags are given
4 lines
101.
What class of mail does the PO have a monopoly on
4 lines
102.
Perceptions is (a)
103.
What is the time limit that COD undeliverable packages can be held for
4 lines
104.
Certified Mailing may be only used with what type of mail class
4 lines
105.
Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
4 lines
106.
caller services are done for how long
4 lines
107.
PO Box customers are issued how many keys
4 lines
108.
The postmaster can cancel Firm Holdout if
4 lines
109.
AIC
4 lines
110.
Used to aid postal inspection service in postal burglary and robbery investigations
4 lines
111.
Can forward mail for up to how long
4 lines
112.
How long is a change of address kept on file
4 lines
100 %
