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WorksheetsBusiness Communication
Total questions: 31
Worksheet time: 5hrs 30mins
Converting ideas into words or gestures to convey meaning is called
encoding
decoding
brain drain
channel
Business messages are most effective when they convey which type of tone?
authoritative
conversational
inquisitive
formal
The communication process begins when the sender
has an idea.
encodes an idea into a message.
determines the appropriate communication channel.
plans for feedback.
The process of translating a message from its symbol form into meaning is called
encoding
decoding
brain drain
feetback
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
An email
A memo
Business Letter
Personal Business letter
what is communication?
is the exchange of thought or information between two or more persons to bring about mutual understanding and desired action
is the exchange of thought or information between two persons to bring about mutual understanding and desired action
is the exchange of thought or information between two or more persons to bring about mutual understanding
is the exchange of thought between two or more persons to bring about mutual understanding and desired action
which of the following is the features/ definition of Business communication
against personal and social comm
Send and receive for official purpose
Formality
All above
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information to one person or a place.
A process of transmitting information from one person or place to another.
A process of transmitting information one person to a place or another.
Which of the following is an example of nonverbal communication?
Nodding your head
Making eye contact
Crossing your arms
All of the above
While unmanaged conflicts or badly managed conflict damages relationships, ______________ can lead to creative solutions, greater job satisfaction and better relationships.
managed conflict
resolving conflict
competing
accommodating
how many basic principle of effective Business comm?
7
8
9
10
how many tactics and skills with boss are there?
1
2
3
4
which of the following are the tactics and skills of workmate?
listen more and talk less
speak with discretion and face to face
personal but not too casual
mutual trust
build relationship
which of the following are tactics and skills of customers?
build relationship
take care of their need
nice and smile
polite
personal but not too casual
which of the following are informal communication?
upwrard comm
downward
non-verbal comm
verbal comm
how many barriers of comm
4
5
6
7
_________ is the media through which the message passes. It is the link that connects the sender and receiver
Communication channel
medium
verbal comm
oral channel
What communication channel is the best choice if there is a need to document the communication?
Non-verbal channels
Oral channels
Verbal channels
written channel
what is the downward comm?
from higher level to lower level
from lower level to higher level
from subordinates to superiors
the benefit of upward comm?
Helps in to promote harmony between the management and the employees.
Acts as a mean to control the activities of the subordinates with active feedback.
4.
Provides motivation to the subordinates.
Helps to convey to the subordinates the expectations of management from them.
What is the way to make downward communication effective?
Timely redress the grievances of the employees.
Keeping the line of communication short as much as possible.
Superior should take initiative to get close to the subordinate staff.
Some authority should delegate to lower levels to shorten the line of communication.
ALL of the following are the 3 criteria of the Seven Cs of Oral Communication EXCEPT ___________
clarity
correct
concrete
candid
how to build a positive relationship?
(more than 2 answers)
Try to put on an air of superiority
Use i language
listen with an open mind
focusing on solving pro, controlling others
show empathy
how many way to build a positive relationship?
6
7
8
10
one of the tactics and skills of a boss
(a)
What is the basic principle of communication?
candid
complete
concise
content
ALL of the following are the 3 criteria of the Seven Cs of Written Communication EXCEPT ___________
completeness
correctness
conciseness
concreteness
clear
What communication which usually understood as the process of communication through sending and receiving wordless messages
written comm
non-verbal comm
verbal comm
oral comm
Which kind of communication where the message or information exchanges by spoken words. It can be done by both face to face and also through mechanical devices?
oral comm
written comm
non-verbal comm
downward comm
When you need immediate feedback, which channel is the most effectivness?
oral comm
written comm
non-verbal comm
upward comm
one of Seven Cs of oral Communication that Written Communication do not have
(a)
