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O_Organizational Behavior

Total questions: 66

Worksheet time: 40mins

Name
Class
Date
1.

Select 2 Levels of Diversity among:

-deep-level diversity and surface-level diversity ;

-paramount-level and surface-level diversity.

a)

paramount-level and surface-level diversity

b)

deep-level diversity and surface-level diversity

2.

It seems logical to assume job satisfaction should be a major determinant of an employee's organizational citizenship behavior (OCB)

a)

True

b)

False

3.

What Are the Main 3 Components of Attitudes?

a)

Affective component

b)

Behavioral component

c)

Cognitive component

d)

Feeling component

4.

Values represent basic convictions that ”a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence”

a)

True

b)

False

5.

The ability to detect and to manage emotional cues and information means emotional intelligence (EI)

a)

True

b)

False

6.

Reinforcement theory ignores the inner state of the individual and concentrates solely on what happens when he or she takes some actions

a)

True

b)

False

7.

In order for a reward to serve as a motivating factor, it must be consistent with:

a)

Employee values

b)

Employee expectations

c)

Remuneration for previous work

d)

The capabilities of the organization

e)

Industry average level

8.

To increase labor efficiency it I necessary:

a)

Focus not on the result, but on the process of work

b)

Clearly state the purpose of the work

c)

Give a general idea of the required results

d)

Promptly stimulate employees

e)

All together

9.

Abraham Maslow, David McClelland, Frederick Herzberg belong to which group of motivation theory?

a)

Procedural

b)

Quantitative

c)

Classical

d)

Administrative

e)

Content

10.

What is the purpose of staff incentives?

a)

Inspire a person with self-esteem

b)

Encourage a person to do more and better than what is due to labor relations

c)

Provide people with a decent standard of living

d)

Encourage a person not to exceed his authority

e)

Encourage the person to avoid conflict

11.

What is the main idea of the classical theory of motivation?

a)

Money is the only motivating factor in work

b)

The thirst for power is the main motivating factor in work

c)

Self-affirmation is the only motivating factor in work

d)

A person is motivated by the needs of higher levels

e)

Motivates the desire to expand the scope of control

12.

Conditionally needs can be divided into:

a)

There is no correct answer

b)

Primary, secondary

c)

Psychological, psychological, social

13.

The two-factor theory of motivation was developed by:

a)

W. Vroom

b)

F. Herzberg

c)

A. Maslow

14.

According to Maslow's theory … is the highest in the hierarchy:

a)

Social

b)

Esteem

c)

Safety

d)

Self-actualization

e)

Psychological needs

15.

Select 3 key elements in the definition of motivation

a)

Direction

b)

Intensity

c)

Self-actualization

d)

Persistence

16.

An organizational structure defines how job tasks interact and handle external business transactions

a)

True

b)

False

17.

The basis by which jobs in an organization are grouped together means the unity of command

a)

True

b)

False

18.

Simple structure means an organization structure characterized by a high degree of departmentalization, narrow spans of control, authority centralized in a single person, and little formalization

a)

True

b)

False

19.

The divisional structure allows for

a)

Rapid development of new products for production

b)

Full transparency in the distribution of responsibilities

c)

The orientation of the main production units to the market

d)

Flexibility in the use of highly qualified specialists

20.

The theory divides all powers into

a)

Linear and functional

b)

Technological and managerial

c)

Material and information

d)

Formal and informal

21.

The organizational structure of a modern organization is formed on the basis of

a)

The specifics of the organization, its scale and the adopted development strategy

b)

Knowledge of the state of affairs in other similar organizations

c)

The financial capabilities of the owners of the company

d)

Experience and knowledge of the leader

22.

The matrix structure allows you to provide

a)

The orientation of the main production units to the market

b)

Rapid development of new products for production

c)

Flexibility in the use of line managers

d)

Full transparency in the distribution of responsibilities

23.

The division of labor in management is based on

a)

Groups

b)

Vertical and horizontal

c)

Functions

d)

Hierarchy levels

24.

Functional leader

a)

Is responsible for all aspects of the activity of the structural unit

b)

Helps the line manager make quality decisions

c)

Has the right to make final decisions

d)

Has no right to sign documents

25.

The number of hierarchy levels in the management system is determined by

a)

Control factor

b)

Functional managers

c)

Staffing

d)

Line managers

26.

The team composition category includes variables that relate to how teams should be staffed - the ability and personality of team members, allocation of roles, level of negotiation, and members` preference for teamwork.

a)

True

b)

false

27.

Perception includes the 6 senses; touch, sight, taste, light, smell and sound. It also includes what is known as perception, a set of senses involving the ability to detect changes in body positions and movement.

a)

True

b)

False

28.

An example of the halo effect is the attractiveness stereotype,which refers to the tendency to assign positive qualities and traits to physically attractive people. People often tend to junge attractive individuals to have higher morality, better mental health, and greater intelligence.

a)

True

b)

False

29.

Social identity theory was developed to explain how individuals create and define their place in society. According to the theory, three psychological processes are central in this regard (point one extra process):

a)

Social motivation

b)

Social categorization

c)

Social comparison

d)

Social identification

30.

What theory does this example illustrate? (choose 1 answer)

Speaking at one of the events, the headhunter told a story about how a Dutch company hired people in Russia through Linkedln, which had already been blocked by that time. The provocative question, whether respected employers want to hire people who bypass blocking and do not comply with the law of the Russian Federation, remained unanswered:

a)

Halo effect

b)

Self-serving bias

c)

 Pygmalion effect

d)

Fundamental attribution error

31.

 (______) is an essential aspect (principle) of the chain of command:

a)

Authority

b)

 Self-determination

c)

Confidence

d)

 Formalization

32.

Even if moods and emotions fluctuate over time, their effect on performance does not fluctuate.

a)

True

b)

False

33.

 Distributive justice is the perceived fairness of the process used to determine the distribution of rewards.

a)

True

b)

False

34.

Examples of employee involvement programs include:

a)

Telecommunicating

b)

Job change

c)

Participative management

d)

Motivating potential score

35.

( (a)   )component is the opinion or belief segment of an attitude.

36.

( (a)   )is an employee`s dissatisfaction expressed by passively waiting for conditions to improve.

37.

( (a)   )model is a structure that is flat, uses cross-hierarchical and cross-functional teams, has low formalization, possesses a comprehensive information network, and relies on participative decision making.

38.

Theoretical models propose that employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied, because they have a sense of organizational loyalty.

a)

True

b)

False

39.

According to which theory managers believe employees inherently dislike work and must be directed or coerced into performing it:

a)

Two-factor theory

b)

Job engagement theory

c)

 Self-determination theory

d)

Theory Y

e)

Theory X

40.

 A variable-pay program that distributes compensation based on some established formula designed around a company's profitability is:

a)

 Gainsharing

b)

Profit-sharing plan

c)

Bonuses

d)

 Piece-rate pay

41.

Job ( (a)   ) allows two or more individuals to split a traditional 40-hour-a-week job.

42.

Managers can create an ethical culture by (2 correct options):

a)

Creating no clear ways or mechanisms for workers  to report or discuss ethical problems

b)

 Punishing workers for unethical acts only privately

c)

Giving ethical training to employees

d)

Being a visible role model to employees

43.

“The difference between God and Larry is that God does nor believe he is Larry.”

a)

Self-monitoring

b)

Machiavellianism

c)

Narcissism

44.

( (a)   ) is an individual's belief that he or she is capable of performing a task.

45.

( (a)   ) is a broad range of feelings that people experience.

46.

 Choose the right description for emotional dissonance:

a)

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work

b)

 Inconsistencies between the emotions people feel and the emotions they project

c)

 Emotions that are organizationally required and considered appropriate in a

47.

What is not a part of Big Five Traits?

a)

Extroversion

b)

Creativity

c)

Openness

d)

Agreedbleness

e)

Conscientiousness

48.

Emotions can be neutral.

a)

True

b)

False

49.

Job characteristics model says we can describe any job in terms the following dimensions (2 correct options):

a)

 Salary

b)

People's attitudes towards the job

c)

Feedback

d)

Hierarchical level

e)

Task significance

50.

The last stage of the socialization process is called:

a)

Prearrival stage

b)

Encounter stage

c)

 Finishing stage

d)

Metamorphosis stage

e)

 Feedback stage

51.

According to the Abraham Maslow's hierarchy of needs theory, what needs exist within every human being (2 correct options):

a)

Need for power

b)

Social

c)

Need for freedom

d)

 Self-organization

e)

Self-actualization

52.

 Job enrichment expands jobs by increasing the degree to which the worker controls the planning, execution, and evaluation of the work.

a)

True

b)

False

53.

Even if employees are not currently happy with their work, they are willing to make satisfices for the organization if they are committed enough.

a)

True

b)

False

54.

 Unconscious bias occurs when we use mental shortcuts, and the fast intuitive part of our brain to make decisions that should be handled by the slower, more conscious part. Contract effect is itself a mental shortcut of sorts.

a)

True

b)

False

55.

Although perception is a largely cognitive and psychological process, how we perceive the people and objects around us affects our communication.

a)

True

b)

False

56.

Highlight what is not a misperception

a)

Hallucination

b)

Halo effect

c)

Illusion

d)

Cohesion

e)

Stereotypes

57.

The 4 contextual factors related to team performance are adequate resources, effective leadership, a climate of trust, and a performance evaluation and distributive bargaining.

a)

True

b)

False

58.

What effect does this example describe?

Alex has been waiting to talk to his boss about a pay rise for months now. But his wife told him at breakfast that he couldn't get a raise because he didn't deserve a higher pay. Somewhere deep down, a man completely agrees with her. He understands that the meeting with the boss will not take place on the highest note, and his request will not be satisfied, because he really does not deserve a better salary. For a whole week, Gosha collected his thoughts and trained his willpower, although he did not hope for a positive result. On Monday, the meeting with the boss took place, but it did not end in anything good for George. He spoke to the manager in a quiet and timid voice, he could not clearly explain for what kind of merits he was asking for a salary increase. The boss not only refused to comply with the request, but also pointed out that over the past week, the level of productivity of Alex as an employee has dropped sharply. Alex, on a subconscious level, believed that he would not succeed, and no salary increase was going to shine for him. A self-fulfilling prophecy came true exactly as our hero and his toxic wife expected. If he had unconsciously believed that he deserved better and deserved to get more money for his work, then the meeting with the boss would have taken place according to a completely different scenario.

a)

Self-serving bias

b)

Pygmalion effect

c)

 Fundamental attribution error

d)

Halo effect

59.

The organizational structure of a modern organization is formed on the basis of:

a)

 Experience and knowledge of the leader

b)

Knowledge of the stage of affairs in other similar organizations

c)

The financial capabilities of the owners of the company

d)

The specifics of the organization, its scale and the adopted development strategy

60.

 Among the listed theories, select only the process motivation ones:

a)

Adam`s Equity Theory

b)

McClelland's Theory of Needs

c)

Locke's Goal Setting Theory

d)

Maslow's Hierarchy of Needs

e)

Vroom`s Expectancy Theory

61.

The least effective and downright harmful strategies for downsizing include:

a)

Communication with employees is nonexistent, no information about the process is given

b)

Participation of employees is prohibited; they cannot affect their fate in the company

c)

Assistance and benefits for workers

d)

Investment in high-involvement work practices

62.

(_____) values are fully accepted throughout the organization by all or most worker.

a)

Dominant

b)

 Key

c)

Primary

d)

Core

63.

Imitation strategy emphasizes the introduction of major new products and services.

a)

True

b)

False

64.

Those with a ( (a)   ) personality identify opportunities, show initiative, take action, and persevere until meaningful change occurs.

65.

( (a)   ) is a miniculture within an organization, typically defined by department designations and geographical separation.

66.

Expectancy theory by Vroom focuses on the following relationships:

a)

 Boss-employee relationships

b)

Attitude-behavior relationships

c)

Desire-duty relationships

d)

Performance-reward relationships