When we __________ the order, we don’t need to talk to anybody

– the order goes through, and we wait for the product to arrive at our door.

But 100 years ago, you sent a message to a shop,

and they ___________the goods the same afternoon.

So what's new? You still have to pay the _____________.

The best thing about online shopping is the fact

that you can ___________ your shipment.

The website _________ me an estimated date for delivery.

They couldn’t ___________ it, and as the company

don’t ____________ their orders very quickly.

Sometimes, you ___________ an enquiry about a product, the suppliers __________ you a price for it, and everything seems fine.

The first step is when the customer __________ (place) an order online.

Until last year, payment ________ (be) with debit or credit card only,

but now PayPal ___________ (accept).

 The order __________ (record) in the system,

where it can be changed or cancelled at any time.

Only before the item ___________ (leave) the warehouse: the customer simply logs in and ___________ (change) their order accordingly.

Customers ________ (send) emails to update them on the progress of their order.

When it ___________(dispatch), and the date and time

when delivery ___________(expect).

The customer ___________(invite) to give feedback about

the item and delivery on the company’s webpage.