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OBM345 Chapter 1

Total questions: 14

Worksheet time: 10mins

Name
Class
Date
1.

(a)   is where information is processed and referred to people working in that location

2.

Function of Admin is manage and make decision and process of planning, organizing, and controlling information

a)

True

b)

False

3.

Below is the strategies of TQM. Which one is the false one?

a)

Quality Circle

b)

Outsourcing

c)

Benchmarking

d)

Productivity

4.

Person who head up company wide information and responsible in planning, control information processing and lead people. Statement is stating about what?

(a)  

5.

What is the definition of roles?

a)

Measure operating performance and corrective need

b)

Set of behaviors and job tasks expected to perform by employee

6.

What is types of skills of administrative management?

a)

Conceptual

b)

Globalization

c)

Human

d)

Technical

7.

What is the two important elements of skills Administrative Office Management?

a)

Controlling

b)

Demonstrating

c)

Explaining

d)

Supervising

8.

Name one of challenges for Administrative Office Manager

(a)  

9.

Who is the founder Scientific Evaluation that concerned about efficiency of workers?

(a)  

10.

What is management function?

a)

Planning

b)

Leading

c)

Organizing

d)

Controlling

11.

What year Administrative/ Total Entity ?

a)

1900s

b)

1930s

c)

1800-1900

d)

1950s

12.

Who wrote about 'General and Industrial Management'?

a)

Henry Fayol (Father of Office and Management)

b)

Max Weber

13.

Art/skills by those who blend the 6M's. Below is the 6M's except?

a)

Morale

b)

Money

c)

Methods

d)

Manly

14.

William Ouchi is the founder Total Entity Management. Is the statement true or false?

a)

True

b)

False