WorksheetsKnowledge Check 12082022 New Hire
Total questions: 20
Worksheet time: 37mins
Eddie reached out to know where to enter the order ID when trying to register to the lifetime warranty. How will you help Eddie?
Offer to process the warranty registration. No need to walk him through the online registration.
Tell Eddie to click the warranty sign up link on our website
Inform Eddie that he doesn't need the order ID for warranty registration
Walk Eddie through the steps on our website. Tell him that once he select Purchase Method it will show the Order # field.
What color will display on the air quality indicator of the MA-125 if the air quality is good?
green
blue
white
amber
Elaine reached out to know how much can her friends and family get from the affiliate program if she shares her Ambassador code with them. What will you tell her?
15% OFF
10%
$15 OFF
$10 OFF
Which statements are correct when handling check payments? (Select all that apply)
Create a draft order and provide the quote or invoice to the customer.
Write the draft order # at the back of the check.
Write on the envelope> Send to: Medify Air Accounts Payable
Write Medify Air at the back of the check.
True or False: Customers can only use ONE CODE AT A TIME. If a customer has another code, we choose whichever is higher.
True
False
What are the 3 blacklisted resellers? (Select all that apply)
Vizocom
Everon Green Energy Solutions
Disingerm
Sunbelt
What is the power cord length of the MA-45 unit?
11 feet 5inches.
5 feet 11 inches.
Thalia's MA-112 Black unit is not turning on. Troubleshooting steps were provided but did not work. How do we proceed with the replacement?
Immediately send a MA-112UV.
Tell the Thalia to wait for the MA-112 Black to be available.
Try offering the white unit first since the MA-112 Black is Out of Stock and don't have a tentative date to restock.
Thalia should pay for the MA-112UV and give 20% off.
What's the customer service number?
(111) 258-1008
(888) 258-1008
(754) 223-1305
(888) 223-1305
What is the customer support email?
support@medifyair.com
medify@medifyair.com
hello@medifyair.com
info@medifyair.com
Sophia reached out to know about filter club subscription. What information are correct about it?
Sophia can get 50% off on her first filter purchase.
Sophia can get 30% off on her first filter purchase.
Sophia can get 10% off on her recurring orders.
Shipped for free, right to her door.
What email should the customer reached out to if they have questions about the affiliate program?
info@medifyair.com
partnership@medifyair.com
partnerships@medifyair.com
support@medifyair.com
Maria cannot turn on her MA-25 unit. What steps will you provide the troubleshoot the issue? (Select all that apply)
Advise the customer to use a different power outlet or using the power outlet, plug a different electronic device. If the electronic device turns on, then we will have to replace the unit.
If the power cord is detachable and the customer has another detachable power cord, advise the customer to try using the power cord of the unit that is working.
Carefully remove the top of the unit and under the lid, you will see the electrical board. Just snap that back in the clasps and close it up. It can possibly be the electrical board coming loose from the clips during shipping.
Advise the customer to check if there are any foreign objects.
What tool are you going to use to create a return label?
UPS.com
Skubana
XPS
Shopify
What format are we going to follow when entering details on the Reference field for creating return labels?
SKU_Unit Color_Reason
SKU_Order Number_Reason
Order Number_Reason
SKU_Reason
What are the different types of payment options? (Select all that apply)
Credit Card Payment (Visa/ MasterCard/ Amex/ Discover/ Diners Club International)
Paypal
Affirm
Check
What do we consider when recommending air purifier to our customers? (Select all that apply)
Size of Space
Budget
Instinct
Key Product Features
How many reward points will the customer get on their birthday?
20 points
30 points
50 points
100 points
What is the maximum reward points that the customer can redeem per order?
Rewards members cannot redeem greater than 200 points or $25 per transaction
Rewards members cannot redeem greater than 300 points or $25 per transaction
Rewards members cannot redeem greater than 500 points or $50 per transaction
Rewards members cannot redeem greater than 500 points or $25 per transaction
What tool are we going to use for emails/chat?
Talkdesk
Hubspot
Seismic
Gmail
