WorksheetsProcess Quartelry Assessment
Total questions: 75
Worksheet time: 1hrs 15mins
A Brand TL is offering you gifts on an offline basis so that you focus on selling his brand products more as compared to that of other brands Which Code of TCOC do you violate?
Equal Opportunity Employer
Fair Competition
Dignity and Respect
Gifts & Hospitality
Mayur, one ADM of a store, offers his services to an NGO during his week offs. He has a written approval from his HR on the same. Which Code of TCOC does he depict?
Equal Opportunity Employer
Freedom of Association
Human Rights
Gifts & Hospitalit
Shivam, a CSS at one of the stores has a friend who runs a business, his friend requested Shivam to share all his customer details so that the friend could use them for his business and Shivam agreed to share the same. Which code has Ravi violated?
Human Rights
Equal Opportunity Employer
Fair Competition
Dealing with Customers
While doing a daily stock count, one CSS reports an incorrect count of mobiles with an intent that he will find the missing unit. Which code of TCOC does this scenario deal with?
Human Rights
Equal Opportunity Employer
Integrity in Information & Assets
Gifts & Hospitality
Amit, a CSS at store has requested the Manager to allocate CMP category and 2 shift so that he could assist his brother in his business of repairing and selling Laptops & Accessories. Which code of TCOC does this situation deals with?
Freedom of Association
Conflict of Interest
Dignity and Respect
Equal Opportunity Employer
"R" in IRISE stands for
Responsible
Respect
Reward
Rightful
We set a standard for ourselves, for always doing the best and offering the best possible service we can to our customers. Which value is this?
Respect
Simplicity
Excellence
Integrity
We don't overdo things to complicate the customer experiences, Customers should find it easy to collaborate and buy from us, which value does this statement depict?
Respect
*
Simplicity
Integrity
Excellence
Meena, a CSS swiped his own card to earn the cashback for the customer during the billing, which value did he violate?
Respect
Simplicity
Integrity
Excellence
Which ticket should be used to display price of APS products on shelf?
•
105
101
ESL Large
ESL Medium
In the digital ticket, what a black dot near the article code indicates?
"
Inventory is <5 pcs
Inventory is >5 pcs
Inventory is > 10 pcs
Article is out of stock
Under Bulk discount. total discount cannot exceed _____for APL products on Total MOP.
10%
20%
30%
40%
The Float Register is maintained by _____ for each cashier on a daily basis.
ADM
ASM
SM
AAA
While checking the stocks of other stores, you find that the article is in loc 0003, what does it mean?
Stock is Open/accessories missing/saleable
Stock is not saleable/defective
Stock is in packed condition
Stock is sold to other customer
How many mobiles display is allowed per mobile gondola ( including gondola end)?
13 (6 on each side plus one at gondola end)
15 (7 on each side plus one at gondola end)
13 (5 on each side plus three at gondola end)
10(4 on each side plus two at gondola end)
What is NOT allowed as per grooming standards of Croma?
Visible Tattoo
Black shoes
Neatly trimmed hair/ Neatly tied hair
Simple wrist watch
in GUEST+ process, what E stands for?
Educate the customer
Estimate the customer budget
Entertain the Customer
Eliminate the Customer
Which of the following statement is correct to avail the TATA Employee discount in Croma.com?
The Customer needs to Register/Login on Croma.com with his/her official email id
The Customer needs to Register/Login on Croma.com with his/her personal mobile number
The Customer no needs to register/login to avail the TATA employee discount
The Customer needs to Register/Login on Croma.com with his/her personal email id
When should we suggest endless aisle process to customers?
When stock is available at store but at other store in the city
When stock is available at suppling DC of the store but not at the store
When stock is neither available at the store nor at the supplying DC
When stock is available at the store and customer wants it delivered at his/ her nome
When monthly modules are visible for attempt in your base station app?
1st Day of every Month
15th Day of every Month
Last month of every quarter
5th Day of every Month
Which out of the following is not criteria for earning Croma star for the quarter?
All monthly modules completed and certified
All Monthly Assessments completed and certified
Certified in iSTAR observation by store manager/assistant store manager
Target achievement for all three months
To be eligible for the Mystery Audit incentive the final score for the month has to be or above.
90%
80%
100%
85%
In the Mystery Audit report, under Welcome Experience header, there are total_____questions that are checked by the auditor.
6
10
5
4
If any price difference/Change or offer which needs to be given to customer, Store Manager needs to do the same through
Petty Cash
Markdown
PDR
Gift Card
If the backorder timeline is breached beyond____ days of expected delivery date, store team is pre-authorized to source the product from market and deliver to the customer.
2
5
4
6
When product is purchased from market in case of backorder, ADM needs to ensure that creates the PO against the registered vendor.
BDC
DC Team
AAA
Inventory Controller
What is the RPA code, if any product meets with any kind of damage during transportation from DC to store or DC/Store to customer's residence?
TUD
PYD
DOA
ACM
Select the defect type from following, if the inventory on display has suffered any damage/defect in course of time?
Customer Defects
Store Defects
Brand Defects
Transit Defects
For OL APS/Accessories RPA products, store CSM to review categorization report every ____with store team for timely movement to RPA hub.
•
Thursday
Monday
Wednesday
Friday
Where are emergency contact numbers displayed?
Notice board
Security area
Employee ID cards
All of the given options
In case of fire, what is the first response?
Call the security guard
Take a bucket of water and try to dowse the fire
Leave your belongings and evacuate using the nearest emergency/fire exit
Call the store manager and inform him
We have infrared thermometers placed at________of stores / DCs / SO?
Entrance
In the entertainment section of store
Near the MHE battery charging area at DC
The canteen cateteria
Choose which of the following is correct in the current COVID scenario?
Avoid mass gathering in canteen while having food
Practice social distancing at all times
Executives on duty for billing at billing counter should mandatorily wear gloves
All the listed options
To avoid COVID19 infection, one should avoid touching:
Ear, nose and throat
Nose. mouth and eyes
Nose, eyes and head
Nose, throat and elbow
Hand Sanitation is mandatory for Customers and Croma staff before touching the products
Yes
No
In case of an event (incident, accident, observation), what is the process to document the same?
Inform security guard who updates the register
Inform store manager who sends an email
Inform safety hero who updates in the Safety Web link
Inform CSD who logs with brand
What does the Safety Hero poster in Notice board depict?
It provides information to all whom to contact in case of emergency
It provides information to all whom to contact if there is an injury to staff
It provides information to all whom to contact if there is an observation (unsafe condition)
All the given options
Why is it important to have Safety signages displayed at our workplace?
Signages guide people in case of emergency
These look good when displayed
They are displayed to misguide people in case of emergency
They should not be displaved
What should you do incase you smell something burning?
Immediately inform any of the Safety Heroes
Immediately run out of the store and save your life
Wait for somebody else to inform the Safety Hero
Finish your present work and then go to inform the Safety Hero
What if Onsitego is unable to repair the Fridge and the customer has the Extended warranty plan?
Onsitego will replace the Fridge with same model new device
Customer has to go to the brand
Customer has to pay a certain amount for replacement
Replacement is not covered
Does Onsitego cover control knob for washing machine?
Knob is covered
Only for premium Washing Machine
Only during first 30 days
Knob is not covered
Does Onsitego covers gasket?
Gasket is covered
Gasket is not covered
Only for premium Fridge
Only during first 30 days
Does Onsitego covers Remote control?
Remote is covered
Only for premium AC
Remote is not covered
Only during first 30 days
Does Onsitego does not cover cavity in microwave?
Cavity not covered
Cavity is covered
Only for premium Microwaves
Only during first 30 days
How many devices are covered under device secure?
2
3
5
1
If during repair it has been observed that spares is required what will be offered if the device is out of warranty?
20% discount on spares
Free spare replacement
Customer has to pay 100% of the cost of the spares
All of the given options
When can Device Secure Gold be refunded?
Within 15 days of purchase + If service availed
With 30 days of purchase + If service un-availed
With 30 days of purchase + If service availed
Within 15 days of purchase + If service un-availed
What does On demand repair plan cover?
Labor cost
*
Labor cost, visit cost,5% discount on spares
Visit cost
None of the given options
Which of the following statements is incorrect about the Home maintenance plan?
Wet preventive maintenance will be performed for AC
Cost of filter change is not covered
Plan needs to be activated by the customer
One device can be serviced multiple times
When does the Onsitego Extended Warranty start on the phone?
Immediately after the Manufacturing Warranty ends.
Same day the Manufacturing Warranty starts
One year after the Manufacturing Warranty ends
None of the above.
What is the maximum amount Onsitego will spend on repairs for your Smartphones?
There is no limit on amount spend for repairs
80% of the invoice value
Up to the invoice value
90% of the invoice value
In case if the smartphone Screen isn't repaired within 14 days and has screen protection plan live what will be offered to the customer?
*
Value of the screen
Value of the screen and Smartphone repaired completely
Only Smartphone will be returned back
None of the above
Under Screen protection how is the value of the Screen Calculated?
100% of Invoice value
Full value of the product
Fair market value of the screen, Rate of the part available at the point of claim
100% replacement
Which Issues are covered by Spills and Drops damage protection plan?
Physical Damages & Liquid Damages
Manufacturing Defects
Scratches
None of the above
When can the customer purchase the SDP plan?
14 days of buying the product
30 days of buying the product
Same day of buying the product
6 months of buying the product
One plus care, Samsung care & Apple care plan is offered by
Onsitego
Zopper
Servify
Gizmo
Apple care+ Phones cover?
2 year tech and hardware support
Upto 2 incidents of accidental damage every 12 months
Battery coverage, Support for iOS, cloud
Pick and drop
All of the above
As per Visual Merchadising guidelines for Soundbars, Woofers to be displayed on the_____of fixture.
Top
Left
Base
Right
in order to qualify for Gadget Gyani trophy, the attempt percentage of e store should be atleast____
80%
90%
100%
95%
Under 3 hours delivery, any order placed after or before the time slot of 11:00 am - 06:00 pm will be delivered before_____ the next day
02:00 PM
12:00 PM
03:00 PM
09:00 PM
______document contains the details of individual items in the carton/consignment.
Consignment Note
Invoice
Gate Pass
Vehicle Manifest
To be eligible for Croma Star, a CSS need to be certified in all ____parameters in a quarter.
2
3
4
5
How many Accidental Damage customer can claim a year in Apple care+?
Unlimited
2 Times in a Year
1 Times a year
1 time Entire Plan
Does the customer have to pay anything for the repairs in ZIP CARE?
5% of Invoice
10% Repair Cost
Zero-You don't have to pay anything as this is a completely Cashless Plan
599
Which Issues are covered by Spills and Drops + protection plan?
Damages & Liquid Damages
Manufacturing Defect
Scratches
None of the Given Options
Whom does customer need to call for raising a service request in ZIP CARE?
Brand
Onsite
Zooper
Croma
Is gas charging covered in AC under Zip Care Plan?
No
Yes But for Repair and Not for maintenance related scenario
Only if less than 2 Tons
Only if less than 1 Tons
Manual bills should not be made in the which of the following
When POS is offline, facing a technical problem or there is a power breakdown
for new product with item code on POS but not received by store even once/ proact not ranged by store but special order placed with buying team
Customer demands for higher discount than already configured in system
When the item code of a product does not exist on POS
In which AC, Annual care plan cannot be given?
More Than 1 Year Old
More Than 4 Year Old
More than 5 year Old
More Than 10 Year Old
How many products are cover under device secure gold plan?
Unlimited In warranty Products
Unlimited Out Warranty Products
5 In warranty Products
5 Out warranty Products
How many services would be provided under the Home Mainten plan?(HMP)
1
5
7
Unlimited
Rakesh is a Croma CSS, Rakesh misbehave with store security guard for store entry as he reports late on Croma store as per shift time.
Which Croma value is impacted here from given list?
Respect for Community
Integrity in Our Conduct
Efficiency
Sincerity
In which Device Free 50Gb Cloud storage is available in Apple Protect+?
iphone
iphone and ipad
Macbook
All of the Above
Within how many days can the customer purchase Spills and Drops plan?
Same day along with Device
Next Day
Next Month
After 11 Months
______ indicates the nature of defect in case of store defect
DSD
PYD
DOA
ACM
