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WorksheetsNetworking Uptraining -TCD
Total questions: 9
Worksheet time: 5mins
What is the primary goal for having this training?
To be able to resolve customer's issues the first time around
To learn how to use live lens and the flow
To be able to lower AHT
Are there differences between network offline and internet offline?
Yes
No
What is the difference between "Networking Offline" and "Internet Offline"? (Select ALL that apply, more than 1 option is correct)
Internet offline is when the panel could connect to the router but its not receiving internet
There are no differences
Network offline is the panel not connecting to the Wifi-router
There is not a troubleshooting flow for internet offline
What is the best way to determine a panel has a PLC?
Customer has cameras in the inventory
Panel has a mesh connection in platinum
Panel has a wireless connection in platinum
There is an ethernet cable coming out of the panel or comparing the amount of cameras with the amount of PLCs
What is the most common issue for Networking Offline if the customer has a PLC?
The reset button of the PLC has been pressed
The PLC is not paired with the other PLCs
The PLC has been unplugged
What is the most common issue for networking offline if the customer DOES NOT have a PLC?
The panel is too far away from the router
Wrong Password
The router is transmitting in a congested channel
The upload speed of the router is not within standards
How can you validate that the customer is entering the right password?
Trying to connect the panel via the installer toolbox
Resetting the network module
Having them disconnect from their home Wifi on their phones and data, and reenter the passwords, and forgetting their internet password in their device
Power cycle the panel
After validating the password and attempting WPS and still being unable to connect, what´s next?
Power cycle the panel
Reboot panel, and power the router at the same time. Then, try again
Power cycle the PLC
Try again the password via installer toolbox
If the steps that you have followed to resolve the issue do not work, should you follow back the flow?
Go back to the flow but not repeating the same steps we did
Schedule a technician
