WorksheetsNetworking Review - T2
Total questions: 15
Worksheet time: 8mins
When do we submit software tickets?
When the customer has logging issues
When the customer wants to cancel
When we can't figure out the issue
When CareGenie Says to
What does ACT stand for?
Assess Care Think
Assess Collaborate Turn
Acknowledge Care Turn
Acknowledge Control Think
What is your role when it comes to Insurance?
Answer all questions
Be an expert
Generate interest and offer consultation
Force the purchase
If you are scheduling a Tech, what should your case status be?
New
Closed
Pending FSP Action
In Progress
The maximun Goodwill Credit a representative can offer is:
$49
$15
$25
$10
Speaking to the next rep before transferring the cx is called:
Blind
Shout
Hot
Consult
When would we transfer to AIR, Questions Line?
When we don't know what to do on the call
When they ask for a tech
When they ask for a sup
Never
What is an ISP?
Integrated Server Polymer
Illegal Sudoku Puzzle
Internet Service Provider
Issue Solver Professional
When a Panel has the connection type "Wired" that means the custome...
Is connected with a PoE
Has an Ethernet on the Panel
Has an Airbridge
Is connected to WiFi
A customer has to use the same E-mail as we see on CareGenie in order to access "My Account">
True
False
A 2016 Ford Focus (2.0L I4 160hp) is compatible with the Car Guard?
True
False
Where can a customer view their bill?
On "My Account"
On the Panel
On CareGenie
On Platinum
What is the button we use to process an Upsell?
Retention Options
Retention Tools
Upgrade Options
Uograde Tools
Once you partially verify, a customer is considered verified and can troubleshoot?
True
False
What does the Vivint Smart Home app looks like?
An orange square with the word Vivint
A shield with a house symbol
A black outline of a house next to a dot
A monkey with a helmet on
