WorksheetsBE Unit 6.00 EOC Review
Total questions: 68
Worksheet time: 34mins
The way in which supervisors guide the work of employees depends upon their
management style.
technical skills.
desire for success.
level of education.
Authoritarian managers prefer to exercise __________ control over employees.
only moderate
absolutely no
very little
a high degree of
A characteristic of authoritarian managers is that they
ask employees for feedback.
make all significant decisions.
tend to share authority.
provide only general guidance.
A characteristic of democratic managers is that they generally
explain the reasons behind procedures.
rely solely upon their own judgment.
encourage creative ways of doing things.
give very specific orders and instructions.
If you like to feel as though you are an important member of the team, you will probably work best under a(n) __________ manager.
authoritarian
laissez-faire
hands-off
democratic
The kind of management that is usually appropriate in creative work environments is
democratic.
laissez-faire.
participatory.
authoritarian
Employees will probably work well under laissez-faire management if they enjoy
close supervision.
sharing authority.
making their own plans and decisions.
solving problems as a group.
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Being cooperative
Having a good attitude
Getting to know others on your work team
Carrying your own weight
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Having a good attitude
Demonstrating courtesy and respect
Getting to know others on your work team
Being cooperative
Being patient with coworkers is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Being cooperative
Having a good attitude
During job interviews, employers may use personal appearance to gauge an applicant’s potential
sense of humor
job performance
credit rating
hobbies
A worker must remove jewelry while working with dangerous equipment. This is an example of a dress code that is influenced by
the nature of the job
personal preferences
business-image considerations
business-casual policies
Why is appropriate dress important to your success on the job?
It sends a positive message about your personality and values.
It lets you make a statement about your independence and individuality.
It shows off your personal fashion preferences.
It ensures that you will get a promotion
Which of the following personal grooming habits is optional:
Applying makeup
Using deodorant
Brushing your teeth
Showering or bathing
When should a person select the appropriate outfit for a specific occasion?
After conducting a final check
Before showering and brushing teeth
Before developing a hygiene routine
After assessing the situation
When evaluating the status of clothing, you should make sure that
the garments are clean and wrinkle-free
undergarments are showing
hair is clean and neatly styled.
slacks and shirts are tight and revealing
If you’re worried that something is inappropriate,
it probably is.
don’t worry about it
make changes only if your boss notices
it’s okay if others look the same
Like any product that is effectively marketed, your personal appearance is
likely to require a lot of money for you to be successful
not as critical as what’s on the inside
the “brand” that will help you sell yourself to others
of little value or importance to your overall success
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining power.
They encourage non-striking employees to work for striking employees.
They enable management to close businesses temporarily during labor conflicts.
They increase the number of concessions that employees must make in negotiations.
The degree of unionization in the United States varies based on a business's
type of industry and geographical location
type of industry and use of pressure strategies
geographical location and use of pressure strategies
geographical location and level of union organization
The United Association of Plumbers and Pipefitters is an example of a(n)
professional union
union federation
craft/trade union
industrial union
A union worker who is just beginning in the occupation is referred to as a(n)
assistant
master
journeyman
apprentice
Though employees who work for auto companies hold a variety of different jobs, they may all belong to the same union—the United Auto Workers. This is an example of a(n) __________ union.
professional
trade
craft
industrial
Actors and athletes belong to what types of unions?
Industrial unions
Craft unions
Trade unions
Professional unions
Union members join up at what level of a union?
International
Federation
Local
National
What is the primary responsibility of a national union?
To encourage picketing and boycotting at the local level
To assist in contract negotiations for all its local unions
To elect local leaders who are involved in contract negotiations
To provide financial support for political candidates who favor labor
Which of the following statements regarding federations is true:
A union federation consists of several national unions of different kinds.
Only one union federation, the AFL-CIO, exists in the United States.
Local union members pay dues directly to their union federation.
Only industrial unions and professional unions can join a federation.
Unions that do not belong to a federation are known as __________ unions.
industrial
international
local
independent
Why do unions and management experience conflicts?
Unions want to close businesses and try to achieve that goal through strikes, boycotts, and corporate campaigns
They both want to close businesses and have similar ideas about how to achieve that goal
They both want to keep the business operating but have different ideas about how to reach that goal
Management wants to keep the business operating and has ideas similar to those of unions about how to do that
Which of the following labor issues is most affected by the use of technology:
Wages
Job security
Union security
Benefits
Which of the following types of legal union representation is preferred by unions in states without right-to-work laws:
Closed shops
Agency shops
Open shops
Union shops
Workers in your company have decided to join a union. As a member of management, which form of union representation will you encourage?
Agency shop
Closed shop
Open shop
Union shop
Union and management officials are meeting next week to determine the terms and conditions that will be provided to employees. This process is known as
striking
collective bargaining
picketing
corporate campaigning
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands
Management and union leaders have reached a tentative agreement
Management and union leaders have completed their research on the issues
A mediator has clarified the issues and offered suggestions to both sides
Local 476 of the UAW walked off the job in support of Local 477 of the UAW, which was striking. This is known as a __________ strike.
wildcat
sit‑down
sympathetic
jurisdictional
All night-shift workers at a hotel have reported for work, but they are refusing to do their assigned jobs. What kind of pressure strategy is being used by the workers?
Injunction
Sit-down strike
Lockout
Sympathetic strike
Members of Local 999 have refused to buy products made by their company. This is an example of
picketing
boycotting
striking
ratifying
When union members of Local 654 arrived at work today, they found a sign on the door stating that the business had closed temporarily, and the employees were not allowed to work. This is a pressure strategy known as a(n)
lockout
injunction
boycott
strike vote
A non-pressure strategy that unions and management can use to reach agreement is
arbitration
a corporate campaign
a shift in production
an injunction
Which of the following is an advantage to workers of having a union represent them:
Fair treatment of employees
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
A disadvantage to workers of having a union represent them is that they
have to pay union dues
are promoted based on seniority
must abide by safety rules
pay supplemental unemployment benefits
An advantage to companies of unionization is
more fringe benefits
promotion based on seniority
assistance in recruitment
union assistance in decision making
A disadvantage to companies of unionization is that
the cost of union dues can be expensive
the union discourages recruitment
the labor contract is insecure
job promotions are based on seniority rather than ability
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Which of the following is a benefit of effective human relations at work?
Increased wages
More downtime
Low productivity
Increased cooperation
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Having a good attitude
Being cooperative
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Being cooperative
Getting to know others on your work team
Having a good attitude
Being patient with coworkers is an example of type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Being cooperative
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?
Analyze her undesirable traits
Determine which traits are desirable
Exercise her desirable traits
Seek a mentor to help her
How does exploring different kinds of activities help to define your own personality?
It helps you to accomplish more than other employees
It helps you to motivate others
It helps you to keep friends
It helps you to determine what you prefer
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
Being cooperative
Carrying your own weight
Demonstrating courtesy and respect
Having a good attitude
Which of the following is one way that employees to show loyalty to the business?
Coming to work on time
Working overtime without pay
Ignoring safety hazards
Socializing with coworkers
Which of the following is a skill that coaches need to master to be effective?
Management
Communication
Flexibility
Integrity
Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question?
"I wanted to get out of a difficult situation."
"I couldn't get along with my supervisor."
"I was seeking a more responsible job."
"I was expected to do too much work."
Well-informed job candidates know that the first step in the employment process is ________.
locating a specific job opening at a desirable company
identifying their interests and evaluating qualifications
researching salary, benefits, and job stability in a chosen field
developing an effective résumé to be sent to prospective employers
Which of the following statements for a Summary of Qualifications is most effective?
Proficient at using most popular computer programs
Performed bookkeeping tasks
Comfortable with auditing procedures
Provided technical assistance to more than 250 students and instructors in PC Lab
Diego is putting together a reference list. What advice should Diego follow?
Incorporate a general statement such as “References furnished upon request” on the résumé instead of identifying each reference
Include personal or character references
Obtain permission before using the name of any reference
List references directly on the résumé to save space
The Education section of your résumé
should not include any course names
can list every course you have taken
can include a few courses you have taken relevant to the position you are seeking
Should list every course and teacher you have had.
The body of a customized cover letter should ________.
ask for an interview
motivate action
introduce the applicant
promote qualifications for the position
Checking with family, friends, and other people to find out about job openings.
networking
references
private employment agency
public employment service
A formal written summary of a person's education, work experience, and other qualifications for a job.
references
resume
want ad
networking
It's best to arrive how early before an interview?
1 hour
15 minutes
1 minute
Right on time
As soon as you get back from the job interview, you should
put your feet up and relax, knowing you did a great interview
quit your current job in anticipation of a new job offer
Ask for a job offer
send off thank you letter/e-mail to the person who interviewed you
Which is a quality that employers looking for in employees?
lazy
trustworthy
Disrespectful
undependable
What should you be prepared to ask questions about?
the job itself
how much money you will make
employers personal life
Why you shouldn't work there
