Font size
WorksheetsBusiness Management II Unit 1
Total questions: 65
Worksheet time: 33mins
Organizing / Staffing
Enterprise environmental factor which can affect the availability of resources and influence how projects are conducted
Composite Organization
Organizational Structure
Operations Management
Setting a goal that 4th quarter sales will increase by 10% due to our new sales campaign
Domestic Business
Global Business
Domestic Business
Global Business
Karen consumes two & one half cups of spinach every day to meet her vegetable group. Which MyPlate recommendation should she do a better job of following?
vary your protein source
make half your grains whole grains
focus on whole fruit
vary your vegetables
Physiological influences on food choices include gender, age, wellness, and:
peer group
personal likes & dislikes
emotions & feelings
activity levels
Preschool teachers represent jobs in which human services career pathway?
Counseling & Mental Health
Early Childhood Services
Family & Community Services
Consumer Services
Setting a goal that we will cut employee injuries by 50% with our new safety protocol training
The equipment, ingredients, and employee labor at a restaurant are all
inputs.
objectives
productivity
mass production.
Lack of standardization occurs when
employees don’t understand how to use a machine or tool
team members do not get along with each other
products are complex and difficult to assemble
tasks and processes are done differently every time.
A company produces only one type of shoe, since this is the product it is best able to produce with its resources. This is an example of
productivity
division of labor
specialization.
competitive advantage
Which of the following is an example of using capital investment to increase productivity:
Purchasing new computers.
Renegotiating a supplier’s contract
Making suggestions to improve the organization
Giving performance-based bonuses
A factory that mass produces clothing increases productivity because it reduces
levels of management
research and development costs
employee wages
wasted resources.
Research and development speed up production by
providing employees with adequate job training
simplifying existing products.
limiting inflation
reviewing company goals with employees
To reduce the chance of investigations and orders to cease production, businesses should
adhere to government regulations.
purchase the most up-to-date technology available
specialize
lobby members of Congress
Why are better trained and educated workers often more productive?
They are less likely to take vacation and sick days
They are more likely to become managers
They tend to be more organized and able to manage their time wisely.
They tend to have a higher gross domestic product per capital
Sharing business goals and objectives with workers is a method of increasing productivity through
motivation
communication.
mass production
specialization
Even though Brad isn’t a manager, his boss encourages him to give his input on issues affecting the company. Brad’s boss is using
quality of work life
specialization
motivation
participative decision-making.
What is a method that managers can use to motivate employees?
Investing in new technology
Offering performance-based financial rewards
Encouraging employees to specialize
Sharing customer information with employees
The amount and value of outputs produced from set amounts of resources are known as
mass production
objectives
inputs
productivity
Fair salaries and wages, competitive benefits, and safe and healthful working conditions are all important in creating a good
standard of living
quality of work life
competitive advantage
division of labor
Janine works for a gift-wrapping service. During a typical eight-hour work day, Janine wraps 52 gifts. What is her productivity rate?
6.5 gifts per hour
17.3 gifts per hour
2.2 gifts per hour
7.0 gifts per hour
One way that the productivity of a business can be measured is by
calculating the total monetary costs of all inputs used
determining the amount of time needed to gather all necessary inputs
dividing the dollar value of total sales by the costs of making those sales
dividing the number of products made by the cost of distributing those items
Why is the productivity of service businesses measured differently than that of manufacturing businesses?
Service businesses are less efficient than manufacturers
Service businesses are concerned about the appropriateness of their products
Manufacturers measure their productivity on a regular basis
Manufacturers produce intangible goods
Why should productivity be measured?
To find new ways to meet customer needs
To determine the best ways to invest company profits
To locate new sources of inputs
To see whether the business’s objectives are being met
A positive effect that productivity has on a business is helping it
increase sales and profits
determine the health of the nation’s economy
increase the standard of living
stop inflation
How does increased business productivity benefit consumers?
Costs of labor and prices increase, so inflation goes up
More goods and services become available, so prices go up
More goods and services become available, so prices go down
The gross domestic product goes down, so inflation goes up
Gross domestic product per capita is a measure of
everything a country produces within its borders
the average worker’s productivity
everything a country imports from foreign countries
everything a country exports
Managerial control is the management function that involves
providing guidance to workers and work projects
setting up the way the business’s work will be done
deciding what will be done and how it will be accomplished
monitoring the work effort by comparing actual results to standards.
An effective control system must
be based on accurate information.
apply only to a select few employees
involve complicated language and complex steps
require that new work processes be established
Controls help managers make informed decisions by
improving efficiency and reducing errors
keeping organizations on track to meet their goals
providing evidence and facts needed for decision-making.
encouraging higher employee performance
The first step in the managerial control process is
determining standards of excellence.
comparing performance with standards
measuring performance
taking corrective action
Number of sales, number of defects, length of time needed to complete a task, and how much a product costs are all examples of
human resources controls
financial analysis tools
standards used to measure results.
methods for taking corrective action
Employee self-reporting, automatic data collection and analysis, and meetings are all methods that managers can use to
take corrective action
set standards of excellence
compare performance with standards
measure the organization’s performance.
Which of the following is an example of a control related to products/production:
Financial statements
Quality checks.
Data security training
Performance reviews
Balance sheets, break-even analysis, and cash flow analysis are all examples of controls relating to
technology
human resources
marketing
finance.
Introducing a product to a limited group of customers to see what its acceptance will be is an example of a(n) __________ control.
technology
product/production
marketing.
human resources
When determining which controls to implement, managers should
avoid thinking about the implications
attempt to spend as much money as possible
consider the company budget.
create more needs for controls to fill
A control will only be effective if it is
difficult to track
aligned with competitors’ objectives
easy to understand
not followed by corrective action
Managerial control goes hand in hand with the management function of
planning
directing
staffing
organizing
When implementing new controls, managers should be careful not to
base the controls on the most up-to-date information
include all affected team members in the controls
use cost-effective methods for establishing control
disrupt established processes and procedures
The primary way that managers control employees is by
controlling the level of work-life balance that employees enjoy
making sure employees are doing what they are supposed to be doing
monitoring how the company’s public relations team is performing
interacting with customers to see how employees are doing
When managers control their businesses’ finances, their primary goal is to ensure that
money is being set aside for community outreach programs
employees are taking full advantage of the company’s financial savings benefits
the company is using its funds wisely, while earning as much as it can
the organization is spending more money than it is taking in
Which of the following presents serious security risks that managers must monitor and control:
Marketing
Technology
Employees
Production of goods
A manager sets rules for how employees should clock in and out of a shift. This is an example of a __________ control.
feedforward
concurrent
feedback
simultaneous
A quality-control manager inspecting a production line while it is in operation is an example of a __________ control.
feedforward
simultaneous
concurrent
feedback
Controls that monitor performance after it has already occurred are called __________ controls.
concurrent
feedback
feedforward
simultaneous
Managerial control makes it possible for businesses to
stay on track toward achieving their goals
improve public attitude toward the company
quickly improve overall sales volume
access government resources and grants
The ADKAR model is a change management tool to help identify why change is difficult and why some changes succeed while others are unsuccessful
True
False
Which are the correct building blocks for the acronym ADKAR?
Awareness, Desire, Knowledge, Accounting and Reinforcement
Awareness, Duty, Knowledge, Ability and Reinventing
Awareness, Desire, Knowledge, Ability and Reinforcement
Accountability, Duty, Knowledge, Ability and Reinforcement
When bringing about change it is important that everyone understands the reason for the change as the natural reaction of employees to change is to resist.
True
False
Change can be successful if the change takes place for the managers at the top even if the employees under them do not change.
True
False
After the change has been implemented, the job is done and the change will last forever.
True
False
Bottom up change, where employees have input is more successful that top down change.
True
False
Culture is not important when implementing change.
True
False
Employees have more buy-in if they feel like they are a part of something bigger like helping society or inventing something new.
True
False
Managers do not need to have goals before they begin to implement change. They can figure it out along the way.
True
False
It is important for managers to measure their success or lack of success and make adjustments before moving on to the next phase of change.
True
False
