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WorksheetsUnit 7 Marketing Review
Total questions: 68
Worksheet time: 46mins
_______ utility results from changes in the tangible parts of a product or service, such as a smartphone becoming more user-friendly with a better camera.
Form
Time
Posession
Place
A coffee shop that opens early in the morning to serve commuters provides ______ utility.
Time
Form
Possession
Place
When a car dealership offers leasing options instead of requiring customers to pay the full purchase price upfront, it provides _____ utility.
Time
Form
Place
Possession
Imagine you're in a city far from home and it's late at night. You find a convenience store that's open 24 hours. This store provides both ____ and ____ utility to you at this moment.
Time
Form
Place
Possession
A company like HelloFresh, which delivers groceries directly to consumers' homes instead of having them visit a store, primarily enhances which type of utility?
Time
Place
Form
Possession
The amount of satisfaction a consumer receives from drinking a cup of coffee from their favorite coffee shop is
form utility
possession utility
time utility
economic utility
Packaging milk into smaller containers to meet the demand of people who live alone is an example of
form utility
possession utility
time utility
place utility
When a grocery store offers a 20% discount on all dairy products, this provides
form utility
possession utility
time utility
place utility
A retail employee puts a pair of shoes on a customer and asks how they feel is which function of marketing?
A retailer decides to mark down all swimsuits in August. This is which function of marketing?
A team of workers approaches customers in a mall to ask them their opinions about the upcoming political election and the candidates running for office. This is which function of marketing?
Marketing Information Management
Product Management
Selling
Promotion
Apple consistently responds to consumer wants by modifying the iPhone with new features that help their daily lives. Which function of marketing is this?
A television commercial stresses the benefits of buying a new protein bar is which function of marketing?
A company uses data from its sales records to reduce its product line by eliminating the products that did not sell well in the last two years. Which function of marketing is this?
A customer buys a Kindle and books from Amazon.com to get ready for an upcoming vacation. Which function of marketing is this?
A small restaurant upgrades its inventory tracking and menu ordering system to better serve their customers and to order the correct food items each week. Which function of marketing is this?
Market Planning
Product Management
Marketing Information Management
Distribution
A manufacturer of apparel signs a contract with a company that specializes in trucking and warehousing of imported goods. Which function of marketing is this?
There is a shortage of pumpkins due to a rainy summer, so consumers are charged more per item containing pumpkin puree in the fall. Which function of marketing is this?
Creating new products, services, images, or ideas that will influence consumer buying behavior is an example of which function of marketing?
The item meets the consumer's needs or desires. Which P of the marketing mix is this?
Price
Product
Place
Promotion
The amount customers are charged to use/buy the good or service. Which P of the marketing mix is this?
Price
Product
Place
Promotion
Which P of the marketing mix involves determining where the product will be available for consumers to purchase.
Price
Product
Place
Promotion
The advertisement tools used in which P of the marketing mix?
Price
Product
Place
Promotion
Sean is trying to decide where he should locate his new business. Under which marketing function does this action fall?
Price
Product
Place
Promotion
The change in climate of the city, where a product is being sold, will affect the __________ region of the marketing plan.
Geographic
Demographic
Psychographic
Telepathic
A customer's interest in playing basketball can help a marketer determine his/her ______.
Psychographic criteria
Geographic criteria
Demographic criteria
Behavioral criteria
Which market segmentation method is selected when classifications of age, gender, income, or family size are utilized?
Behavioral
Psychographic
Demographic
Geographic
How many market segmentations are there?
4
8
2
10
The process of dividing a market of potential customers into groups based on different characteristics is called
Market Segmentation
Market Analysis
Demographics
Consumer identification
The practice of authorizing a third party to use a brand’s name and/or identifiers for a specified use
Trademark
Sub-brand
Licensing
AIDA
A new variation of an existing product using an established brand name
Co-branding
Line Extension
Personal Branding
Branding
the process through which a business differentiates itself from its competitors and manages consumer perceptions concerning its identity and value
Branding Process
Co-branding
Branding
Brand Personality
The practice of two or more brands forming an alliance and producing a product which includes both brand names
Branding Process
Co-branding
Branding
Brand Personality
Mrs D will only buy Nescafe coffee. This is an example of...
Market Share
Brand Loyalty
Advertising
Added value
Which two of the following are advantages of branding
A business can save money on marketing once the product becomes a household name.
It means businesses don't have to make new items.
The business can change its name if it wants to.
Higher prices can be charged when consumers become loyal to the brand.
Target's Market Pantry is an example of which of the following?
Name Brand
Private label brand
Generic
The way consumers actually perceive a brand is referred to as brand image.
True
False
Which of the following is NOT one of the simple rules for a brand name?
Keep it short
Keep it simple
Keep it complicated to help people remember
Keep it timely (keeping with the current time and trends)
What is customer retention?
The process of engaging existing customers to stop buying products or services from your business
The process of engaging existing customers to continue buying products or services from your business
The process of engaging new customers to buy products or services from your business
Every customer represents ........
Your company's credibility
Your branding
Future value of your business
Selling to existing customer is ........................
easier and cheaper
difficult and expensive
somewhat difficult
List four examples of customer retention strategies.
What is a PESTLE analysis?
To check external factors (outside of a business) that can influence your marketing activity
To check internal factors (inside of a business) that can influence your marketing activity
What do we check in 'Political Analysis' in PESTLE?
Evaluating trends in society and culture that can affect the business
Checking government decisions which can affect your business
Analysing the strength of an economy
Analysing changes in technology that can impact your business
Examining the law to understand how it can influence the business
What do we check in 'Social Analysis' in PESTLE?
Evaluating trends in society and culture that can affect the business
Checking government decisions which can affect your business
Analysing the strength of an economy
Analysing changes in technology that can impact your business
Examining the law to understand how it can influence the business
What do we check in 'Legal Analysis' in PESTLE?
Evaluating trends in society and culture that can affect the business
Checking government decisions which can affect your business
Analyzing the strength of an economy
Analyzing changes in technology that can impact your business
Examining the law to understand how it can influence the business
What do we check in 'Environmental Analysis' in PESTLE?
Evaluating trends in society and culture that can affect the business
Checking government decisions which can affect your business
Evaluating environmental issues that will affect the business
Analyzing changes in technology that can impact your business
Examining the law to understand how it can influence the business
A PESTLE Analysis is used to examine the external indicators of the SWOT Analysis
True
False
Trade restrictions have just been lifted, allowing your company to expand trade globally. Where would this fall on a PESTLE analysis?
Political Factor
Ecnonomic Factor
Technological Factor
Social Factor
PESTLE stands for
(a)
Changes to equipment required to learn/teach/access information would fall where on a PESTLE analysis?
Political
Environment
Social
Technological
Legal
Legal factors in a PESTLE analysis can include:
Health clubs
Heath and fitness
Health and safety
Health and cycling
Decrease/Increase in birth rate affecting school admissions would fall where on a PESTLE analysis?
Political
Economic
Social
Technological
Legal
A reduction in customers and profit in 2020 because of covid restrictions would fall where on a PESTLE analysis?
Social
Political
Legal
Economic
Which elements of a SWOT are INTERNAL (inside the business)?
opportunities and threats
strengths and weaknesses
strengths and opportunities
weaknesses and threats
Which SWOT elements are EXTERNAL (outside of the business)?
weaknesses and strengths
opportunities and strengths
opportunities and threats
strengths and weaknesses
Your staff is very well trained. Where would this fall on a SWOT analysis?
strengths
weakness
opportunities
threats
A new competitor (a business selling similar products) has opened nearby Where would this fall on a SWOT analysis?
strengths
weakness
opportunity
threat
You can advertise your product on a major television network. Where would this fall on a SWOT analysis?
strengths
opportunities
weaknesses
threats
Your staff had bad relations with the manager. Where would this fall on a SWOT analysis?
strengths
weaknesses
opportunities
threats
The THREAT section of a SWOT is mainly areas that:
Can be easily removed and turned in to strengths
Cannot be removed or ignored and will need planning to work with or around. Are a potential risk to your development.
Nasty things that have been said to you
Are areas that you threaten your safety
Elements in the environment that could cause trouble for the business are which element of a SWOT?
Strengths
What best describes how to use the opportunities section of the SWOT?
Pass this on to your manager to act upon?
Use your strengths to help make them happen and use them to off set potential threats.
Ignore them as they will sort themselves out.
Recognise them but do nothing has you are not yet ready to act upon them.
Internal things that may limit a company's ability to achieve it's goals would fall where on a SWOT analysis?
