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Unit 7 Marketing Review

Total questions: 68

Worksheet time: 46mins

Name
Class
Date
1.

_______ utility results from changes in the tangible parts of a product or service, such as a smartphone becoming more user-friendly with a better camera. 

a)

Form

b)

Time

c)

Posession

d)

Place

2.

A coffee shop that opens early in the morning to serve commuters provides ______ utility.

a)

Time

b)

Form

c)

Possession

d)

Place

3.

When a car dealership offers leasing options instead of requiring customers to pay the full purchase price upfront, it provides _____ utility. 

a)

Time

b)

Form

c)

Place

d)

Possession

4.

Imagine you're in a city far from home and it's late at night. You find a convenience store that's open 24 hours. This store provides both ____ and ____ utility to you at this moment. 

a)

Time

b)

Form

c)

Place

d)

Possession

5.

A company like HelloFresh, which delivers groceries directly to consumers' homes instead of having them visit a store, primarily enhances which type of utility?

a)

Time

b)

Place

c)

Form

d)

Possession

6.

The amount of satisfaction a consumer receives from drinking a cup of coffee from their favorite coffee shop is

a)

form utility

b)

possession utility

c)

time utility

d)

economic utility

7.

Packaging milk into smaller containers to meet the demand of people who live alone is an example of

a)

form utility

b)

possession utility

c)

time utility

d)

place utility

8.

When a grocery store offers a 20% discount on all dairy products, this provides 

a)

form utility

b)

possession utility

c)

time utility

d)

place utility

9.

A retail employee puts a pair of shoes on a customer and asks how they feel is which function of marketing?

a)
Marketing Information Management
b)
Selling
c)
Promotion
d)
Product Management
10.

A retailer decides to mark down all swimsuits in August. This is which function of marketing?

a)
Product Management
b)
Selling
c)
Distribution
d)
Pricing
11.

A team of workers approaches customers in a mall to ask them their opinions about the upcoming political election and the candidates running for office. This is which function of marketing?

a)

Marketing Information Management

b)

Product Management

c)

Selling

d)

Promotion

12.

Apple consistently responds to consumer wants by modifying the iPhone with new features that help their daily lives. Which function of marketing is this?

a)
Selling
b)
Product Management
c)
Marketing Information Management
d)
Promotion
13.

A television commercial stresses the benefits of buying a new protein bar is which function of marketing?

a)
Marketing Information Management
b)
Selling
c)
Promotion
d)
Product Management
14.

A company uses data from its sales records to reduce its product line by eliminating the products that did not sell well in the last two years. Which function of marketing is this?

a)
Marketing Information Management
b)
Market Planning
c)
Promotion
d)
Product Management
15.

A customer buys a Kindle and books from Amazon.com to get ready for an upcoming vacation. Which function of marketing is this?

a)
Distribution
b)
Product Management
c)
Market Planning
d)
Marketing Information Management
16.

A small restaurant upgrades its inventory tracking and menu ordering system to better serve their customers and to order the correct food items each week. Which function of marketing is this?

a)

Market Planning

b)

Product Management

c)

Marketing Information Management

d)

Distribution

17.

A manufacturer of apparel signs a contract with a company that specializes in trucking and warehousing of imported goods. Which function of marketing is this?

a)
Distribution
b)
Market Planning
c)
Selling
d)
Product Management
18.

There is a shortage of pumpkins due to a rainy summer, so consumers are charged more per item containing pumpkin puree in the fall. Which function of marketing is this?

a)
Market Planning
b)
Marketing Information Management
c)
Selling
d)
Pricing
19.
Which marketing function can help businesses predict how much will be sold in a given period of time?
a)
Distribution
b)
Marketing Information Management
c)
Selling
d)
Promotion
20.
Transportation, storage, and inventory control are activities of which marketing function?
a)
Distribution
b)
Pricing
c)
Promotion
d)
Selling
21.
What is the marketing function demonstrated in the following situation? While shopping at the mall, Susan is asked to fill out a survey about her preferences on different brands of perfume.
a)
Product/Service Management
b)
Marketing Information Management
c)
Selling
d)
Pricing
22.

Creating new products, services, images, or ideas that will influence consumer buying behavior is an example of which function of marketing?

a)
Distribution
b)
Selling
c)
Financing
d)
Product/Service Management
23.

The item meets the consumer's needs or desires. Which P of the marketing mix is this?

a)

Price

b)

Product

c)

Place

d)

Promotion

24.

The amount customers are charged to use/buy the good or service. Which P of the marketing mix is this?

a)

Price

b)

Product

c)

Place

d)

Promotion

25.

Which P of the marketing mix involves determining where the product will be available for consumers to purchase.

a)

Price

b)

Product

c)

Place

d)

Promotion

26.

The advertisement tools used in which P of the marketing mix?

a)

Price

b)

Product

c)

Place

d)

Promotion

27.

Sean is trying to decide where he should locate his new business. Under which marketing function does this action fall?

a)

Price

b)

Product

c)

Place

d)

Promotion

28.

The change in climate of the city, where a product is being sold, will affect the __________ region of the marketing plan.

a)

Geographic

b)

Demographic

c)

Psychographic

d)

Telepathic

29.

A customer's interest in playing basketball can help a marketer determine his/her ______.

a)

Psychographic criteria

b)

Geographic criteria

c)

Demographic criteria

d)

Behavioral criteria

30.

Which market segmentation method is selected when classifications of age, gender, income, or family size are utilized?

a)

Behavioral

b)

Psychographic

c)

Demographic

d)

Geographic

31.

How many market segmentations are there?

a)

4

b)

8

c)

2

d)

10

32.

The process of dividing a market of potential customers into groups based on different characteristics is called

a)

Market Segmentation

b)

Market Analysis

c)

Demographics

d)

Consumer identification

33.

The practice of authorizing a third party to use a brand’s name and/or identifiers for a specified use

a)

Trademark

b)

Sub-brand

c)

Licensing

d)

AIDA

34.

A new variation of an existing product using an established brand name

a)

Co-branding

b)

Line Extension

c)

Personal Branding

d)

Branding

35.

the process through which a business differentiates itself from its competitors and manages consumer perceptions concerning its identity and value

a)

Branding Process

b)

Co-branding

c)

Branding

d)

Brand Personality

36.

The practice of two or more brands forming an alliance and producing a product which includes both brand names

a)

Branding Process

b)

Co-branding

c)

Branding

d)

Brand Personality

37.

Mrs D will only buy Nescafe coffee. This is an example of...

a)

Market Share

b)

Brand Loyalty

c)

Advertising

d)

Added value

38.

Which two of the following are advantages of branding

a)

A business can save money on marketing once the product becomes a household name.

b)

It means businesses don't have to make new items.

c)

The business can change its name if it wants to.

d)

Higher prices can be charged when consumers become loyal to the brand.

39.

Target's Market Pantry is an example of which of the following?

a)

Name Brand

b)

Private label brand

c)

Generic

40.

The way consumers actually perceive a brand is referred to as brand image.

a)

True

b)

False

41.

Which of the following is NOT one of the simple rules for a brand name?

a)

Keep it short

b)

Keep it simple

c)

Keep it complicated to help people remember

d)

Keep it timely (keeping with the current time and trends)

42.

What is customer retention?

a)

The process of engaging existing customers to stop buying products or services from your business

b)

The process of engaging existing customers to continue buying products or services from your business

c)

The process of engaging new customers to buy products or services from your business

43.

Every customer represents ........

a)

Your company's credibility

b)

Your branding

c)

Future value of your business

44.

Selling to existing customer is ........................

a)

easier and cheaper

b)

difficult and expensive

c)

somewhat difficult

45.

List four examples of customer retention strategies.

4 lines
46.

What is a PESTLE analysis?

a)

To check external factors (outside of a business) that can influence your marketing activity

b)

To check internal factors (inside of a business) that can influence your marketing activity

47.

What do we check in 'Political Analysis' in PESTLE?

a)

Evaluating trends in society and culture that can affect the business

b)

Checking government decisions which can affect your business

c)

Analysing the strength of an economy

d)

Analysing changes in technology that can impact your business

e)

Examining the law to understand how it can influence the business

48.

What do we check in 'Social Analysis' in PESTLE?

a)

Evaluating trends in society and culture that can affect the business

b)

Checking government decisions which can affect your business

c)

Analysing the strength of an economy

d)

Analysing changes in technology that can impact your business

e)

Examining the law to understand how it can influence the business

49.

What do we check in 'Legal Analysis' in PESTLE?

a)

Evaluating trends in society and culture that can affect the business

b)

Checking government decisions which can affect your business

c)

Analyzing the strength of an economy

d)

Analyzing changes in technology that can impact your business

e)

Examining the law to understand how it can influence the business

50.

What do we check in 'Environmental Analysis' in PESTLE?

a)

Evaluating trends in society and culture that can affect the business

b)

Checking government decisions which can affect your business

c)

Evaluating environmental issues that will affect the business

d)

Analyzing changes in technology that can impact your business

e)

Examining the law to understand how it can influence the business

51.

A PESTLE Analysis is used to examine the external indicators of the SWOT Analysis

a)

True

b)

False

52.

Trade restrictions have just been lifted, allowing your company to expand trade globally. Where would this fall on a PESTLE analysis?

a)

Political Factor

b)

Ecnonomic Factor

c)

Technological Factor

d)

Social Factor

53.

PESTLE stands for

(a)  

54.

Changes to equipment required to learn/teach/access information would fall where on a PESTLE analysis?

a)

Political

b)

Environment

c)

Social

d)

Technological

e)

Legal

55.

Legal factors in a PESTLE analysis can include:

a)

Health clubs

b)

Heath and fitness

c)

Health and safety

d)

Health and cycling

56.

Decrease/Increase in birth rate affecting school admissions would fall where on a PESTLE analysis?

a)

Political

b)

Economic

c)

Social

d)

Technological

e)

Legal

57.

A reduction in customers and profit in 2020 because of covid restrictions would fall where on a PESTLE analysis?

a)

Social

b)

Political

c)

Legal

d)

Economic

58.

Which elements of a SWOT are INTERNAL (inside the business)?

a)

opportunities and threats

b)

strengths and weaknesses

c)

strengths and opportunities

d)

weaknesses and threats

59.

Which SWOT elements are EXTERNAL (outside of the business)?

a)

weaknesses and strengths

b)

opportunities and strengths

c)

opportunities and threats

d)

strengths and weaknesses

60.

Your staff is very well trained. Where would this fall on a SWOT analysis?

a)

strengths

b)

weakness

c)

opportunities

d)

threats

61.

A new competitor (a business selling similar products) has opened nearby Where would this fall on a SWOT analysis?

a)

strengths

b)

weakness

c)

opportunity

d)

threat

62.

You can advertise your product on a major television network. Where would this fall on a SWOT analysis?

a)

strengths

b)

opportunities

c)

weaknesses

d)

threats

63.

Your staff had bad relations with the manager. Where would this fall on a SWOT analysis?

a)

strengths

b)

weaknesses

c)

opportunities

d)

threats

64.

The THREAT section of a SWOT is mainly areas that:

a)

Can be easily removed and turned in to strengths

b)

Cannot be removed or ignored and will need planning to work with or around. Are a potential risk to your development.

c)

Nasty things that have been said to you

d)

Are areas that you threaten your safety

65.

Elements in the environment that could cause trouble for the business are which element of a SWOT?

a)

Strengths

b)
Weaknesses
c)
Opportunities
d)
Threats
66.

What best describes how to use the opportunities section of the SWOT?

a)

Pass this on to your manager to act upon?

b)

Use your strengths to help make them happen and use them to off set potential threats.

c)

Ignore them as they will sort themselves out.

d)

Recognise them but do nothing has you are not yet ready to act upon them.

67.
You are conducting a SWOT analysis and find out that a new competitor is opening within 5 miles of your store. This would be considered a __________.
a)
Strength
b)
weakness
c)
opportunity
d)
threat
68.

Internal things that may limit a company's ability to achieve it's goals would fall where on a SWOT analysis?

a)
strength
b)
weakness
c)
opportunity
d)
threat