WorksheetsTest
Total questions: 61
Worksheet time: 31mins
Name
Class
Date
1.
Sila pilih salah satu bahasa untuk langkah seterusnya.
Please choose any one of the language to continue.
请选择其中一种语言来进行。
a)
Bahasa Melayu
b)
English Language
c)
华语
2.
What is Next Day Delivery?
a)
A product with specialized customer service, immediate claims / return, status reminder, specialized packaging
b)
A product with the delivery / shipping of multiple parcels in a single shipment under same waybill code
c)
A product with an express service for customers to get their parcels on the next day
d)
A product which receiver pays for the item’s fee upon delivery
3.
Which below of the J&T's current Customer Type allow to use Next Day Delivery service?
a)
VIP
b)
Walk-in Customer
c)
VIP & Walk-in Customer
d)
VIP & E-commerce
4.
How much will be claimed by Receiver if parcel can't received on next day?
a)
RM3 only
b)
Shipping Fee only
c)
Full shipping fee including RM3
d)
RM10
5.
J&T Super now is only available for VIP customer.
a)
True
b)
False
6.
For J&T Super's customers can claim compensation for:
a)
Shipping fee for Late delivery only
b)
Item value for Lost/ Damaged parcels only
c)
All of the above
d)
None of the above
7.
J&T Super only available for 1kg, 3kg & 5kg.
a)
True
b)
False
8.
If the document is loss or damage, how much sender can claim?
a)
Full amount of shipping fee
b)
Item Value
c)
5 times of shipping fee
d)
RM 200
9.
What type of Materials shall be provided for Express Document
a)
Plastic Flyers
b)
A4 J&T Cupboard Envelop
c)
Cupboard box
d)
Any envelop
10.
At J&T outlet, the Documents can direct put inside green woven bag and pass over to Gateway truck.
a)
True
b)
False
11.
COD currently is available for e-commerce, VIP and walk in customer.
a)
Yes, its available for e-commerce, VIP and Walk-In
b)
No, its only available for e-commerce and VIP
12.
What is the maximum value for COD service?
a)
RM 500
b)
RM 1,000
c)
RM 3,000
d)
RM 5,000
13.
Company A sent a item value at RM100 (shipping fee RM8) using our COD service with handling fee (RM3 or 6%), upon parcel delivered, J&T shall return how much to Company A?
a)
Full item value
b)
Full item value - Shipping fee - Handling fee
c)
Full item value - Handling fee
d)
Handling fee + Shipping fee
14.
What is the maximum parcel amount that we can accept for single AWB for this MPS services?
a)
5
b)
10
c)
15
d)
20
15.
The purpose of using MPS is to...
a)
Save shipping fee for sending multiple parcels to same destination
b)
Help receiver receive parcels from different sender
c)
Nothing special
16.
What are the factors need to declare when accepting International parcels?
a)
Item Value
b)
Destination country
c)
Detailed item listing
d)
All of the above
17.
J&T is not able to ship Restricted item to other countries
a)
True
b)
False
18.
What is the proper process when you're not sure about our International shipment can accept parcels or not? (Select three (3) answers)
a)
Ask Product PIC or Trainer
b)
Apply Dingtalk Restricted item application
c)
Check J&T International Website
d)
Just refuse shipment
19.
Sender can make claim at which platform?
a)
Hotline
b)
J&T App
c)
J&T Website
d)
All of above
20.
What is the maximum item value claimable for J&T Super (without insurance)?
a)
RM300
b)
RM500
c)
RM2,000
d)
RM2,500
21.
Kelvin ship his parcel with value of RM 500 to Singapore without purchasing insurance, the parcel is lost during transit, How much he can claim for his parcel?
a)
RM 200
b)
RM 500
c)
RM 400
22.
What is Next Day Delivery?
a)
A product with specialized customer service, immediate claims / return, status reminder, specialized packaging
b)
A product with the delivery / shipping of multiple parcels in a single shipment under same waybill code
c)
A product with an express service for customers to get their parcels on the next day
d)
A product which receiver pays for the item’s fee upon delivery
23.
Which below of the J&T's current Customer Type allow to use Next Day Delivery service?
a)
VIP
b)
Walk-in Customer
c)
VIP & Walk-in Customer
d)
VIP & E-commerce
24.
How much will be claimed by Receiver if parcel can't received on next day?
a)
RM3 only
b)
Shipping Fee only
c)
Full shipping fee including RM3
d)
RM10
25.
J&T Super now is only available for VIP customer.
a)
True
b)
False
26.
For J&T Super's customers can claim compensation for:
a)
Shipping fee for Late delivery only
b)
Item value for Lost/ Damaged parcels only
c)
All of the above
d)
None of the above
27.
J&T Super only available for 1kg, 3kg & 5kg.
a)
True
b)
False
28.
If the document is loss or damage, how much sender can claim?
a)
Full amount of shipping fee
b)
Item Value
c)
5 times of shipping fee
d)
RM 200
29.
What type of Materials shall be provided for Express Document
a)
Plastic Flyers
b)
A4 J&T Cupboard Envelop
c)
Cupboard box
d)
Any envelop
30.
At J&T outlet, the Documents can direct put inside green woven bag and pass over to Gateway truck.
a)
True
b)
False
31.
COD currently is available for e-commerce, VIP and walk in customer.
a)
Yes, its available for e-commerce, VIP and Walk-In
b)
No, its only available for e-commerce and VIP
32.
What is the maximum value for COD service?
a)
RM 500
b)
RM 1,000
c)
RM 3,000
d)
RM 5,000
33.
Company A sent a item value at RM100 (shipping fee RM8) using our COD service with handling fee (RM3 or 6%), upon parcel delivered, J&T shall return how much to Company A?
a)
Full item value
b)
Full item value - Shipping fee - Handling fee
c)
Full item value - Handling fee
d)
Handling fee + Shipping fee
34.
What is the maximum parcel amount that we can accept for single AWB for this MPS services?
a)
5
b)
10
c)
15
d)
20
35.
The purpose of using MPS is to...
a)
Save shipping fee for sending multiple parcels to same destination
b)
Help receiver receive parcels from different sender
c)
Nothing special
36.
What are the factors need to declare when accepting International parcels?
a)
Item Value
b)
Destination country
c)
Detailed item listing
d)
All of the above
37.
J&T is not able to ship Restricted item to other countries
a)
True
b)
False
38.
What is the proper process when you're not sure about our International shipment can accept parcels or not? (Select three (3) answers)
a)
Ask Product PIC or Trainer
b)
Apply Dingtalk Restricted item application
c)
Check J&T International Website
d)
Just refuse shipment
39.
Sender can make claim at which platform?
a)
Hotline
b)
J&T App
c)
J&T Website
d)
All of above
40.
What is the maximum item value claimable for J&T Super (without insurance)?
a)
RM300
b)
RM500
c)
RM2,000
d)
RM2,500
41.
Kelvin ship his parcel with value of RM 500 to Singapore without purchasing insurance, the parcel is lost during transit, How much he can claim for his parcel?
a)
RM 200
b)
RM 500
c)
RM 400
42.
What is Next Day Delivery?
a)
A product with specialized customer service, immediate claims / return, status reminder, specialized packaging
b)
A product with the delivery / shipping of multiple parcels in a single shipment under same waybill code
c)
A product with an express service for customers to get their parcels on the next day
d)
A product which receiver pays for the item’s fee upon delivery
43.
Which below of the J&T's current Customer Type allow to use Next Day Delivery service?
a)
VIP
b)
Walk-in Customer
c)
VIP & Walk-in Customer
d)
VIP & E-commerce
44.
How much will be claimed by Receiver if parcel can't received on next day?
a)
RM3 only
b)
Shipping Fee only
c)
Full shipping fee including RM3
d)
RM10
45.
J&T Super now is only available for VIP customer.
a)
True
b)
False
46.
For J&T Super's customers can claim compensation for:
a)
Shipping fee for Late delivery only
b)
Item value for Lost/ Damaged parcels only
c)
All of the above
d)
None of the above
47.
J&T Super only available for 1kg, 3kg & 5kg.
a)
True
b)
False
48.
If the document is loss or damage, how much sender can claim?
a)
Full amount of shipping fee
b)
Item Value
c)
5 times of shipping fee
d)
RM 200
49.
What type of Materials shall be provided for Express Document
a)
Plastic Flyers
b)
A4 J&T Cupboard Envelop
c)
Cupboard box
d)
Any envelop
50.
At J&T outlet, the Documents can direct put inside green woven bag and pass over to Gateway truck.
a)
True
b)
False
51.
COD currently is available for e-commerce, VIP and walk in customer.
a)
Yes, its available for e-commerce, VIP and Walk-In
b)
No, its only available for e-commerce and VIP
52.
What is the maximum value for COD service?
a)
RM 500
b)
RM 1,000
c)
RM 3,000
d)
RM 5,000
53.
Company A sent a item value at RM100 (shipping fee RM8) using our COD service with handling fee (RM3 or 6%), upon parcel delivered, J&T shall return how much to Company A?
a)
Full item value
b)
Full item value - Shipping fee - Handling fee
c)
Full item value - Handling fee
d)
Handling fee + Shipping fee
54.
What is the maximum parcel amount that we can accept for single AWB for this MPS services?
a)
5
b)
10
c)
15
d)
20
55.
The purpose of using MPS is to...
a)
Save shipping fee for sending multiple parcels to same destination
b)
Help receiver receive parcels from different sender
c)
Nothing special
56.
What are the factors need to declare when accepting International parcels?
a)
Item Value
b)
Destination country
c)
Detailed item listing
d)
All of the above
57.
J&T is not able to ship Restricted item to other countries
a)
True
b)
False
58.
What is the proper process when you're not sure about our International shipment can accept parcels or not? (Select three (3) answers)
a)
Ask Product PIC or Trainer
b)
Apply Dingtalk Restricted item application
c)
Check J&T International Website
d)
Just refuse shipment
59.
Sender can make claim at which platform?
a)
Hotline
b)
J&T App
c)
J&T Website
d)
All of above
60.
What is the maximum item value claimable for J&T Super (without insurance)?
a)
RM300
b)
RM500
c)
RM2,000
d)
RM2,500
61.
Kelvin ship his parcel with value of RM 500 to Singapore without purchasing insurance, the parcel is lost during transit, How much he can claim for his parcel?
a)
RM 200
b)
RM 500
c)
RM 400
100 %
