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ADX 201 Random 1

Total questions: 65

Worksheet time: 2hrs 9mins

Name
Class
Date
1.

Dream tours Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

which two solutions should an administrator use to meet this request?

Choose 2 answers

a)

Email-to-Case

b)

Case translator

c)

Web to Case

d)

Case queues

2.
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers
a)
The running dashboard user and viewer have different permissions
b)
The current user does not have access to the report folder.
c)
The dashboard needs to be refreshed.
d)
The report needs to be refreshed
3.

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records

What should the administrator do to control Delete access?

a)

Create a new role that prevents Delete permissions from rolling up to the users.

b)

Use a muting permission set with a permission set group to mute selected permissions

c)

Edit the profile for the users to remove Delete access from the objects.

d)

Create a new permission set that has Delete access deselected for the objects.

4.

AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record

What should AWC use to track Contacts?

a)

Create a function object to track many-to-many relationship.

b)

Use a partner community to track the Contacts.

c)

Enable Contacts to multiple Accounts.

d)

Create a new Contact record for each agency.

5.

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered that users have been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers

a)

Create a new report folder with viewer access.

b)

Change the dashboard to be a dynamic dashboard.

c)

Move the dashboard to the user's private folder.

d)

Move the dashboard reports to the view-only folder.

6.

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.

What should an administrator configure to meet this requirement

a)

Approval Process

b)

Assignment Rule

c)

Validation Rule

d)

Field-Level Security

7.

Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

a)

The data is restorable from the recycle bin.

b)

The data is permanently deleted.

c)

The data associated with the field is removed.

d)

The data in the field ls stored for 20 days.

8.

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.

Which two solutions should the administrator use to modify the picklist field values?

Choose 2 answers

a)

Edit the picklist values for the Campaign Status in Object Manager

b)

Mass modify the Ca mpaign Member Statuses related list.

c)

Add the Campaign Member Statuses related list to the Page Layout.

d)

Modify the picklist value on the Campaign Member Statuses related list.

9.

When users log in to Salesforce via the user interface, which two settings does the system check for authentication?

Choose 2 answers

a)

The user's Two-Factor Authentication for API Logins permission

b)

The role IP address restrictions

c)

The user's profile login hours restrictions

d)

The user's Two-Factor Authentication for User Interface Logins permission

10.

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.

What should an administrator suggest to meet this request?**

a)

Make the field editable on page layouts.

b)

Create a custom field on Opportunity.

c)

Configure Forecasting support.

d)

Define a new Stage picklist value

11.

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

a)

Chatter Post

b)

Email Alert

c)

Autolaunched Flow

d)

Feild Update

12.
At Universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well Which are two consideratlons for enabling this functionality? Choose 2 answers
a)
Collaboration groups are created automatically for every department.
b)
Object layouts should be configured to include the groups related list.
c)
An administrator needs to create a group to enable record sharing.
d)
The Add Record action must be configured in the group publisher.
13.

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

a)

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

b)

Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule

c)

Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

d)

Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the

e)

appropriate email template for each rule entry.

14.

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation

Which feature should an administrator use to fulfill this requirement?

a)

Formula field

b)

Assignment Rule

c)

Omni-Channel Supervisor

d)

Case Escalation Rule

15.

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

a)

Allow the critical update to auto-activate.

b)

Activate the critical update in production.

c)

Allow the critical update to auto-activate in a sandbox.

d)

Activate the critical update in a sandbox.

16.

A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to Salesforce?

a)

Data Import Wizard

b)

Dataloader.lo

c)

Data Loader

d)

Manual Import

17.

Cloud Kicks needs to be able to show different picklist values for Sales and Marketing users.

Which two options will meet this requirement? Choose 2 answers

a)

Two page layouts, one record type, two picklists

b)

One page layout, two record types, one picklist

c)

Two permission sets, one record type, one picklist

d)

One record type, two profiles, one picklist

18.

Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost

Which automation solution should an administrator use to implement this request?

a)

Quick Action

b)

Workflow Rule

c)

Flow Builder

d)

Outbound Message

19.

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.

How should an administrator deliver this information?

a)

Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won.

b)

Create a roll-up summary field on Opportunity to Campaign.

c)

Perform periodic data Jobs to update campaign records.

d)

Design a standard Campaign report and add the Value Won Opportunities in Campaign field.

20.

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

a)

Contract

b)

Account

c)

Request

d)

Ticket

e)

Case

21.

Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options

What should an administrator configure to meet these requirements?

a)

Validation rules that ensure that users are entering accurate sales stage information

b)

Different page layouts that control the picklist values for the opportunity types

c)

Separate record types and sales processes for the different types of opportunities

d)

Public groups to limit record types and sales processes for opportunities

22.

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.

Which two options should the administrator consider when resetting the user's password? Choose 2 answers

a)

Resetting the password will change the user's password policy.

b)

Single sign-on users can reset their own passwords using the forgot password link.

c)

Resetting a locked-out user's password automatically unlocks the user's account.

d)

After resetting a password, the user may be requlred to activate their device to successfully log in to Salesforce.

23.

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

a)

Opportunity warnings in Kanban View

b)

Key Deals component on the homepage

c)

Set up Big Deal Alerts for the amount.

d)

Enable Opportunity Update Reminders.

24.

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

a)

Flow Builder

b)

Outbound Message

c)

Approval Process

d)

Process Builder

25.
What are three characteristics of a master-detail relationship?Choose 3 answers
a)
The owner field on the detail records is the owner of the master record.
b)
The master object can be a standard or custom object.
c)
Permissions for the detail record are set independently of the master.
d)
Each object can have up to five master-detail relationships.
e)
Roll-up summaries are supported in master-detail relationships.
26.

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system, This process needs to be reviewed by managers and directors

Which two tools should an administrator configure? Choose 2 answers

a)

Quick Action

b)

Outbound Message

c)

Approval Process

d)

Email Alert Action

27.
Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship?
a)
Create two lookup relationships on the new object
b)
Create a junction with a custom object.
c)
Create URL field on a custom object
d)
Create two master-detail relationship on the new object.
28.
An administrator at Northern trail Outfitters is unable to add a new user in salesforce. What could cause this issue?
a)
The username is already in use.
b)
The username is fake email address.
c)
The username is less than 80 characters.
d)
The username is not a corporate email address.
29.
Once an opportunity reaches the negotiation stage at cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stages without knowing the amount. How should the administrator requires this field during the negotiation stage for sales users but allow their managers to make changes?
a)
Make the field required for all users.
b)
Create a formula field to fill in the field for managers
c)
Configure a validation rule to meet the criteria
d)
Assign the Administrator profile to the managers.
30.

AW computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a Case is saved as a critical record type.

A quick way to update the Account status from the case layout.

Which two component should an administrator use to satisfy these requests?

a)

Related list

b)

Rich text

c)

Related record

d)

Record details

31.
Northern Trail Outfitters wants to use Contact Hierarchy in its org to display contact association. What should the administrator take into consideration regarding the Contact Hierarchy?
a)
Customizing hierarchy columns changed the recently viewed contacts list view.
b)
Sharing settings are ignored by contacts displayed in the contact Hierarchy
c)
Contact displayed in the Contact Hierarchy are limited to record -level access by users.
d)
Contact hierarchy is limited to only display 3000 contacts at a once.
32.
The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers
a)
Select the "Choose only one value check box on the pick-list field.
b)
Reactivate the appropriate Shoe Style values after the field type changes
c)
Change the field type from a multi-select pick-list field to a pick-list field
d)
Back-up the Shoe Style values in existing records
33.
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?
a)
Case Dashboard Refreshes
b)
Case Scheduled Reports
c)
Case Assignment Rules
d)
Case Escalation Rules
34.
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?
a)
Validation Rules
b)
Escalation Rules
c)
Assignment Rules
d)
Auto-Response Rules
35.

Which three items are available in the mobile navigation menu?

Choose three answers

a)

Chatter

b)

Utility bar

c)

Lightning app pages

d)

Lightning home page

e)

Dashboards

36.

The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.

Which two options could cause this issue?

a)

The org has reached its limit for custom report type.

b)

The report is saved in a private folder.

c)

The user’s profile is missing view access.

d)

The custom report type is in development.

37.

Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?

a)

Use branching in the flow screen to show the proper scenario.

b)

Use a new version of the flow for each scenario.

c)

Use a decision element and a new screen to show the proper question.

d)

Use conditional visibility to hide the unnecessary question.

38.
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 answers.
a)
Multi-Select picklist.
b)
Dependent picklist
c)
Global picklist.
d)
Custom picklist.
39.
Cloud Kicks’ executive have noticed the Opportunity Expected Revenue field displays incorrect values. How should the administrator correct this?
a)
Update the expected revenue associated with the stage.
b)
Modify the closed won value associated with the stage.
c)
Adjust the forecast category associated with the stage.
d)
Change the probability associated with the stage.
40.
The sales manager at Cloud Kicks wants to set up a business process where discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process. Which are two considerations the administrator needs to reviw before setting up this approval process? Choose 2 answers.
a)
Allow the submitter choose the approver manually.
b)
Create a custom discount field on the opportunity to capture the discount amount.
c)
Configure two separate approval processes.
d)
Populate the Manager standard field on the sales user’s User Details page.
41.
Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?
a)
App permission and search terms.
b)
Permissions and tab visibility.
c)
Record settings and search index.
d)
Page layouts and field-level security.
42.

The dream house reality team has a master detailed relationship setup with open house as the parent object and visitors as the child object. what type of field should the administrator add to the open house object to track the no. of visitors.

a)

multi selected picklist

b)

indirect lookup

c)

rollup summary

d)

cross object formula

43.
The human resources department at northern trial outfitters wants employees to provide feedback about their managers using a custom object in salesforce it is important that managers are unable to see the feedback records from their staff. how should an administrator configure the custom object to meet this requirement. 
a)
set the default external accept to private  
b)
define a criteria-based sharing rule  
c)
uncheck grant access using hierarchies  
d)
configure an owner-based sharing rule  
44.
Northertrial outfitters has asked an administrator to ensure that when a contact with a title of ceo is created a contact's account record get updated with a CEO's name. which feature should an t used to implement this request? 
a)
process builder 
b)
quick action  
c)
validation rule
d)
workflow rule
45.

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.

How should the administrator address this issue?

a)

Use a fault connector and display a screen with text explaining what went wrong and how to correct it.

b)

Remove validation rules so that the users are able to proceed without complete records.

c)

Create a permission set to allow users to bypass the errors & Paper

d)

Uncheck the End User Flow Errors box in Setup.

46.
An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes. What workflow action should the administrator use to accomplish this?
a)
Custom Notification
b)
Outbound Message
c)
Assign task
d)
Create a Record
47.
The administrator at Ursa Major Solar has created a new record type for customer warranty Cases. Which two assignments should the administrator use to display the new record type to users?
a)
App Manager Assignment
b)
Profile Assignment
c)
Role Assignment
d)
Page Layout Assignment
48.
Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request?
a)
A user with a manager role above the agent
b)
A user with the Manage Cases permission
c)
A user with the System Administrator profile.
d)
A user with Read permission on the account.
49.
An administrator at Cloud Kicks wants to deactivate a user who has left the company. What are two reasons that would prevent a user from being deactivated?
a)
The user is the highest role in the role hierarchy.
b)
The user is part of a territory hierarchy.
c)
The user is assigned in a workflow email alert.
d)
The user is in a custom hierarchy field.
50.
The administrator at AW Computing wants Account details, related lists, and Chatter feeds to each appear on separate tabs when viewing an Account. Which type of page should the administrator create?
a)
Lightning app page
b)
Lightning record page
c)
Lightning page tab
d)
Lightning page component
51.
Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than | | expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards?
a)
Dashboard Filters
b)
Dynamic Dashboards
c)
Dashboard Subscriptions
d)
Public Dashboards
52.
Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers
a)
Use validation rules
b)
Configure Opportunity Path.
c)
Enable guided selling.
d)
Mark fields required on the page layout.
e)
Use Flow to mark fields required.
53.

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.

What should the administrator do to meet the deadline without increasing the budget?

a)

Hire a consultant to build the custom dashboards.

b)

Build the dashboards manually to meet the deadline.

c)

Train someone on the sales and marketing teams to build dashboards.

d)

Check the AppExchange for a prebuilt solution that can be easily customized.

54.

The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the Same edit without receiving an error.

How can the administrator validate the error the user is receiving?

a)

Review the sharing model.

b)

View the setup audit trail.

c)

Edit the page layout.

d)

Log in as the user

55.

Northern Trail Outfitters wants to know the average stage duration for all closed opportunities.

How should an administrator support this request?

a)

Use Process Builder to capture the daily average on each Opportunity.

b)

Run the Opportunity Stage Duration report

c)

Add formula fields to track Stages on each Opportunity.

d)

Refresh weekly reporting snapshots for Closed Opportunities.

56.

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

a)

Create a new queue and add Cases as an available object

b)

Configure a flow to assign the cases to the queue

c)

Add Cases to the existing queues as available object

d)

Use assignment rules to set the queue as the owner of the case

57.
Northern Trail Outfitters has a new flow that automatically sets field values when a new account Is created. The flow is launched by a process, but the flow is not working properly. C What should the administrator do to identify the problem?
a)
Use the native debug feature in the Flow Builder.
b)
Review debug logs with the flow logging level.
c)
View the setup audit trail and review for errors.
d)
Set up email logs and review the send error logs.
58.
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won. What automation tool best accomplishes this?
a)
Approval Process
b)
Validation Rule
c)
Process Builder
d)
Outbound Message
59.

Users at Dream House Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing settings?

a)

Build individual dashboards for profiles that need to see the enterprise results.

b)

Create a dashboard with the running user set as someone who can see all opportunities

c)

Update the dashboard folder settings to manager for the sales reps role.

d)

.Add a filter to the dashboard to filter the opportunities by owner role.

60.

The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and | | responded to by a backup manager while the sales manager is out on vacation.

What should the administrator use to fulfill the requirement?

a)

Delegated Approver

b)

Approval History Related List

c)

Delegated Administrator

d)

Two-Step Approval Process

61.

New sales rep at Ursa Major Solar has a qualified lead that is ready for conversion. When using the Lead conversion process, which two records can be created?

Choose 2 answers

a)

Campaign

b)

Contact

c)

Account

d)

Case

62.

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Which feature should an administrator use to fulfill this request?

a)

Global Value Picklists

b)

Predefined Field Values

c)

Validation Rules

d)

Dependent Picklists

63.
The administrator sat Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?
a)
Case Queues
b)
Business Hours
c)
Assignment Rules
d)
Escalation Rules
64.
DreamHouse Reality wants to offer a form on its Experience Cloud site where inspectors will submit findings from a property inspection. Which feature should an administrator place on the page to fulfil this requirement?
a)
Automation Flow
b)
Screen Flow
c)
Record Details
d)
Related List
65.
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more then 2 hours to an urgent cases queue and alert support managers. Which features should an administrator configure to meet this requirement?
a)
case Scheduled Reports
b)
Case Dashboard Refreshes
c)
Case Escalation rule
d)
Case assignment rule

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