Font size
WorksheetsADX 201 Quiz 3
Total questions: 65
Worksheet time: 2hrs 7mins
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issue?
Use a fault connector and display a screen with text explaining what went wrong and how to correct it.
Remove validation rules so that the users are able to proceed without complete records.
Create a permission set to allow users to bypass the errors & Paper
Uncheck the End User Flow Errors box in Setup.
Cloud Kicks has created a screen flow for their sales team to use when they add new Leads. The screen flow collects name, email, and shoe preference
Which two things should the administrator do to display the screen flow?
Choose 2 answers
Create a tab and add the screen flow to the page.
Install an app from the AppExchange.
Add the flow in the utility bar of the console.
Use a flow element and add the screen flow to the record page.
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response includethe top five troubleshooting tips that could help solve the customer's issue
What should the administrator suggest to meet these requirements?
Email Alerts
Knowledge Articles
Assignment Rules
Auto-Response Rules
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?
Enable Creation of Recurring Tasks
Flow to create recurring tasks
Workflow rule to create recurring tasks
Turn on Recurring Activities
Cloud Kicks has asked the administrator to test a new screen flow that creates contacts.
What are two key components of testing the flow? Calculator
Choose 2 answers
Setup a flow interview to test the flow.
Run the flow using it to create contacts.
Test the flow in a sandbox.
Use Debug to test the flow in Flow Builder.
An administrator has been asked to change the data type of an auto number to a text field.
What should the administrator be aware of before changing the field?
Existing field values will be deleted.
Existing Auto Number field to Text is prevented.
Existing field values will be converted.
Existing field values will remain unchanged.
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
Create a custom object for shoe designs.
Add a custom master-detail field for shoe designs on the Product object.
Configure a custom lookup field for shoe designs on the Product object.
Use the standard object for designs.
Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?
Criteria-based sharing
Use manual sharing
Owner-based sharing
Hierarchical sharing
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?
Big Deal Alerts
Activity Timeline
Key Deals
Performance Chart
Universal Containers wants to Increase the security of their org by requiring stricter user passwords.
Which two of the following should an administrator configure?
Choose 2 answers
Prevent common words
Password different than username
Minimum password length
Password complexity requirement
The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
Approval Process
Workflow Rule
Validation Rule
Flow Builder
Northern Trall Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
Create an Escalation Rule to send cases to the correct queue
Use a custom email service to set the owner of the case upon creation.
Configure Email-to-Case so emails are delivered to the correct queue.
Utilize a flow to identify the correct queue and assign the case
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object.
How should an administrator provide proper access?
Create a new profile
Assign a new role
Configure permission sets
Set up Manual sharing
Users at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?
Delete the extra components from the page
Remove fields from the record details component.
Add component visibility filters to the components
Include more tab components with filters
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
Hire a consultant to build the custom dashboards.
Build the dashboards manually to meet the deadline.
Train someone on the sales and marketing teams to build dashboards.
Check the AppExchange for a prebuilt solution that can be easily customized.
An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page.
How should the administrator accomplish this?
In the Account object manager, create a custom compact layout.
From the page layout editor, drag the field to the highlights panel.
Create a new page layout and a new section titled highlights panel.
Make the field required and move it to the top of the page
The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the Same edit without receiving an error.
How can the administrator validate the error the user is receiving?
Review the sharing model.
View the setup audit trail.
Edit the page layout.
Log in as the user
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
Approval Process
Flow Builder
Process Builder
Workflow Rule
Northern Trail Outfitters wants to know the average stage duration for all closed opportunities.
How should an administrator support this request?
Use Process Builder to capture the daily average on each Opportunity.
Run the Opportunity Stage Duration report
Add formula fields to track Stages on each Opportunity.
Refresh weekly reporting snapshots for Closed Opportunities.
The admin at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from master-detail to a lookup. What scenario could prevent the admin from fulfilling this requirement?
A junction object is required to support the lookup
Rollup Summary fields exist on the master object
The lookup Field in all records contains a value
The lookup field is required for saving records.
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the
UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
Create a new queue and add Cases as an available object
Configure a flow to assign the cases to the queue
Add Cases to the existing queues as available object
Use assignment rules to set the queue as the owner of the case
Which three aspects of standard fields should an administrator customize?
Choose 3 answers
Field name
Field history tracking
Help text
Picklist values
An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org
What should the administrator do to prevent unauthorized access to Salesforce?
Disable TLS requirements for sessions
Enable multi-factor authentication
Enable caching and autocomplete on login page
Customize organization-wide defaults
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and how many are available?
Search for licenses types in setup
User licenses related list in company information
User management settings in setup
Usage based entitlements related list in company information
An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer. Which two automation tools should the administrator use?
Choose 2 answers
Field Update
Outbound Message
Workflow Rule
Process Builder
Users at Dream House Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing settings?
Build individual dashboards for profiles that need to see the enterprise results.
Create a dashboard with the running user set as someone who can see all opportunities
Update the dashboard folder settings to manager for the sales reps role.
.Add a filter to the dashboard to filter the opportunities by owner role.
An administrator needs to store the ID of a record type for later use in a flow.
Which kind of variable should the administrator use?
Record variable
Boolean variable
Text variable
Id variable
The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and | | responded to by a backup manager while the sales manager is out on vacation.
What should the administrator use to fulfill the requirement?
Delegated Approver
Approval History Related List
Delegated Administrator
Two-Step Approval Process
DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error.
What should the administrator review to troubleshoot this request?
Update the field-level security to view on fields that are updated in the process.
Review the page layout to ensure the fields updated in the process are visible.
Check if the user in the next approver is inactive or missing.
Add a delegated approver for the next approver in the process.
New sales rep at Ursa Major Solar has a qualified lead that is ready for conversion. When using the Lead conversion process, which two records can be created?
Choose 2 answers
Campaign
Contact
Account
Case
Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
Use a scheduled Process Builder.
Use a record triggered flow.
Use a scheduled flow.
Use a Roll-Up Summary field on Case.
DreamHome Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and | | follows a different business model.
What should the administrator configure to meet this requirement?
Create a new approval process.
Create a new Opportunity product.
Create a quick action.
Create a new sales process.
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
Global Value Picklists
Predefined Field Values
Validation Rules
Dependent Picklists
The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the custom report?
Create a new report type with Event as the primary object and Contact as a related object.
Use a dashboard with filters to show Event and contact data as requested.
Configure formula fields on Event to populate contact information.
Edit the custom Event report type and add fields related via lookup.
