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WorksheetsSFDC Admin Practice Test 1
Total questions: 60
Worksheet time: 3600secs
Which statement about sharing rules is true? (Hint: Pick 2)
Sharing rules grant record access to roles and public groups
Sharing rules are required in public read/write organizations
Sharing rules grant delete access to records
Sharing rules open up access of records
When creating a sharing rule, what must an administrator select? (Hint: Pick 3)
Which records to share
What fields to make visible
Who to share access with
What level of access to grant
Which of the following is not a profile type?
Standard
Chatter
Hybrid
Custom
Which of the following is not a component of the user record?
Contact information
Profile and Role
Chatter group information
Language and Time Zone
What feature is used to grant additional permissions to specific users over and above their general profile permissions?
Role privileges
Permission Sets
Organization-Wide Settings
What groups or individuals comprise Public Groups? (Hint: Pick 3)
Roles
Roles and Subordinates
Profiles
Users
Who can manually share records? (Hint: Pick 3)
Record owners
Users above the record owner in the role hierarchy
Sales management
Administrators
Which of the following is the most basic form of sharing settings?
Profile settings
Organization-Wide Defaults
Sharing rules
Who has permission to edit a Chatter profile?
Administrators
A user's manager
An individual user
What type of access can an Administrator grant through sharing rules? (Hint: Pick 2)
Read/Write
Read/Write/Transfer
Delete
Read Only
Which of the following is not a standard object?
Accounts
Opportunities
Invoices
Leads
What report format displays a list of records sorted into a group with subtotals?
Tabular
Summary
Matrix
Joined
Which of the following type of report allows you to group records by both row and column?
Tabular
Summary
Matrix
Joined
Which of the following type of report is a list of records with no subtotals?
Tabular
Summary
Matrix
Joined
What can be modified on standard object fields? (Hint: Pick 3)
Default Text
Help Text
Picklist Values
Labels
Where can an administrator change the organization name and address; default locale, language, and time zone?
Organization-Wide Settings
Company Information
Business Hours
Language Settings
A sales rep would like to collaborate with a number of potential customers on Chatter, what license type would you recommend to achieve this?
Chatter Plus
Chatter Free
Sales User
Chatter External
Which of the following best describes the Opportunity objects?
Customer Support Inquiries
Sales Deals
Answers to common problems
Potential Customers for your company
When a Lead is converted, an Account, Contact and ___ record are created.
Lead
Case
Campaign
Opportunity
A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.
Role
User Type
Profile
Company settings
Which of the following field types may be a controlling and dependent field in picklists?
Custom picklist
Standard picklist
Standard checkbox
Custom checkbox
What is the limit of Master-Detail relationships per object?
1
2
5
10
Which of the following are true about Master-Detail relationships in custom objects? ( Hint: Pick 2)
Sharing is inherited from parent
Child needs to be manually deleted when the parent is deleted
Only child fields are available for reporting
Lookup field is required on child object
In troubleshooting a login issue, if you cannot find the username of the user unable to login what is the probable cause?
Password incorrect
IP range exclusion
Wrong username
System error
In which of the following scenarios can formulas be evaluated as a part of workflow criteria? (Hint: Pick 2)
When records are created
When records are created or updated
When records are created or updated to subsequently meet the criteria
What are the common ways Administrators can back up Salesforce data?
Reports
Custom objects
Scheduled backups
Manual backups
Which of the following tool can an Administrator use to backup data monthly?
Data Export Service
Analytic Snapshot
Import Wizard
Scheduled report
To whom can you transfer lead records?
Users
Profiles
Roles
Queues
When are workflow rules evaluated?
When a record is created or updated
After a record is created
When a record is cloned
Before a record is deleted
What types of dashboard components display the grand totals from the bottom of a report?
Metric
Gauge
Table
Chart
Which of the following chart type can an administrator use to compare opportunity amounts by rep and then by state?
Gauge
Funnel
Stacked Bar Chart
Line Chart
A user receives an error message when logging into Salesforce. What is the first check performed by an administrator?
Reset the password
Unlock the user
View the login history
Change the accepted IP ranges
How can an administrator customize global search to help users find information quickly? (Hint: Pick 2)
Control which fields are searched
Set the order in which objects appear
Set the number of results per page
Add filters to the search results
Which of the following user interface setting must be enabled to allow users to edit records directly from a list view?
Enable Enhanced User Interface
Enable Printable List Views
Enable Inline Editing
Enable Enhanced Lists
Which of the following profile component would you use to make a field 'required?'
Formula field
Lookup field
Page layout
Related list
What is validated before a user can log in? (Hint: Pick 2)
User's IP address
User's email address
User's login hours
User's access level
How would an administrator quickly create multiple user records?
Clone users
Import user records
Add multiple users under manage users in Setup
Enable users to create their own records
When creating users, which of the following does NOT need to be selected in order to save the record?
Profile
Role
Username
User License
Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you saying he is unable to login to Salesforce. What is NOT a possible reason?
Steve did not verify his account using the ‘Verify Account’ link within 4 hours of receipt
Steve did not verify his account using the ‘Verify Account’ link within 7 days of receipt
Steve is using the wrong username
IP restrictions have been set up for the org and Steve is outside of set IPs
What is a Roll-up Summary field?
A Roll-up Summary field lets you rollback the data that was changed last week
A Roll-up Summary field is a field that aggregates child record information into the parent record
A Roll-up Summary field is a report formula field
A Roll-up Summary field is a field that aggregates parent record information into the child record
Cloudy Computing has a custom picklist field for “Team” on the Opportunity object. They would like the same picklist field and picklist values to appear on Account, Contact and various custom objects as well. What feature of Salesforce could support this?
Custom Picklist Value Set
Global Picklist Value Set
Master Picklist Value Set
Universal Picklist Value Set
The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?
Email to Case
Case Escalation Rules
Case Assignment Rules
Web to Case
As Cloudy Computing is rapidly expanding, they are hiring many new sales team members. The existing team is having a hard time training up the new recruits on the Opportunity process. As the Salesforce Administrator, how could you support? (Hint: Pick 2)
Create a Path for the Opportunity sales process
Add a Kanban component to the Opportunity page
Add key fields and guidance for each stage in the sales process
Add a rich text component to the Lighting page, detailing the full sales process
Cloudy Computing has Trusted IP Ranges defined for extra security. A user is trying to login from outside the trusted IP ranges that have been defined. What will happen in this scenario?
The user will not be able to login
The user will be able to login with no additional verification
The user will receive a verification code that will then enable them to login
The user will need to contact the Administrator to grant them access to Salesforce
As a global company, Cloudy Computing will occasionally have more than one sales team member working on an Opportunity. If the Opportunity is won, each sales team member should be recognized on the Opportunity and a percentage of the amount attributed to them. How can this be achieved?
Team Splits
Sales Splits
Opportunity Splits
Opportunity Team Splits
When a Lead is converted, which object can be optionally created?
Account
Contact
Opportunity
Case
What is TRUE about dynamic dashboards? (Hint: Pick 2)
A dynamic dashboard will refresh automatically several times a day
A dynamic dashboard will show data according to the user's security settings
A dynamic dashboard must always be manually refreshed
In dynamic dashboards, the source reports used can vary according to the user
What is required to be set up before you create an Email Alert?
Custom Notification
Email to Case
Email Template
Letterheads
Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being worked or updated accordingly. As the Administrator, what solution should you recommend?
Send an email alert using an Approval Process
Send an email alert using Workflow
Send an email alert using Process Builder
Send an email alert using APEX
The VP of Sales at Cloudy Computing should be notified and approve every Opportunity with a discount greater than 30%. As the Administrator, what solution should you recommend?
Send an email alert to the VP of Sales using Workflow
Use Process Builder to create an approval record and assign to the VP of Sales
Create an Approval Process with an entry criteria on the Discount % field on the Opportunity
Create an Approval Process with an entry criteria on the Amount field on the Opportunity
What are the three access levels you can grant to Report and Dashboard folders? (Hint: Pick 3)
Viewer Access
Private Access
Editor Access
Manager Access
What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and the company does not use single sign on.
The Administrator can unfreeze the user
The user can reset their own password by clicking ‘Forgot Password’ on the login page
The Administrator can unlock the user
The Administrator can reset the user’s password from the user record using ‘Change Password’
Fields can be set to not-visible or read-only based on which of the following?
User License
Feature License
Role
Profile
Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the ‘Recruitment Team’ profile. How can this requirement be achieved in Salesforce?
Create a new custom profile for Andy
Create a new permission set and assign to Alistair
Create a new permission set and assign to Andy
Set up roles and ensure Andy is in a role higher than Alistair
Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting?
Delegated Administration
Administrators can log in as any user
Modify all data
remote access
The VP of Sales at Cloudy Computing would like to get a report of Opportunities grouped by sales stage. What kind of report would meet this requirement?
Summary
Tabular
Metric
All of the above
Cloudy Computing has two distinct teams for selling products and services. Each team follows a different set of steps, and collects different information during the sale. What features in Salesforce will best support this situation?
Create a page layout and record type for each team
Create a sales process for each team
Create a sales process and a page layout for each team
Create a sales process, page layout, and record type for each team
Cloudy Computing often deals with complex Cases that involve contacting multiple Contacts at an Account. What feature of Salesforce could be used to support this and keep track of all Contacts involved with a Case?
Case Teams
Contact Teams
Contact Roles
Account Teams
Cloudy Computing would like to be able to generate Quotes from Salesforce. Quotes should contain the Account Name, Amount and any discount. Quotes should also be able to be emailed to customers from Salesforce. As the Salesforce Administrator, what would you suggest?
Create a custom object called "Quotes"
Choose a tool from the AppExchange
Use the standard object "Quotes"
Use an Apex Trigger to automatically generate a Quote from an Opportunity
Activities in Salesforce are made up of which of the following? (Hint: Pick 2)
Task: A task is a to-do item with no duration but that can optionally have a due date
Meeting: A meeting is a scheduled calendar meeting that has a duration and therefore requires a start time and an end time
Event: An event is a scheduled calendar meeting that has a duration and therefore requires a start time and an end time
Checklist: A checklist is a to-do item with no duration but that can optionally have a due date
