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WorksheetsADX 201 Random 3
Total questions: 65
Worksheet time: 2hrs 10mins
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers
Single sign-on will allow users to log in from anywhere.
IP address restrictions are set on the profile or globally for the org.
Users can change their password to avoid login IP restrictions.
Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
Custom and standard objects have standard fields.
A new standard object can be created.
Only standard objects support master-detail relationships
Standard objects are included with Salesforce.
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact what should the administrator use to achieve this?
Page Layout Editor
Related Lookup Fitters
Compact Layout Editor
Search Layout Editor
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
Use a process to update the account when it is edited
Configure a scheduled flow in Flow Builder
Set up a scheduled process in Process Builder.
Create a workfiow rule with an outbound message
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
Send email notifications.
Change the Case Priority
Re-assign the Case
Re-open the Case
An administrator gets a rush request from Human Resources to remove a user's access to Salesforce immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfill the request?
Change the user's profile to read-only while removing them from being referenced in the Direct Manager field.
Deactivate the user and delete any records where they are referenced in the Direct Manager field.
Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
Delete the user and leave all records where they are referenced in the Direct Manager field without changes.
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
Modify the Opportunity stage a dependent picklist to the Lead source field.
Configure a validation rule requiring Lead source when the stage is set to closed won.
Make Lead source a dependent picklist to the Opportunity stage field.
Change the Opportunity stage field to read only on the page layout.
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?**
Use the $Record global variable.
Use the {/Contact.Id} global variable.
Use the Get Records element to find the Id.
Use the {Account.Id} record variable.
Universal Containers is trying to improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?
Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
Review which status choices are needed for each record type and create support processes for each that is necessary.
Reduce the number of case status values to five
Edit the status choices directly on the record type.
The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
Stacked Bar
Table
Donut
Gauge
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow Builder toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this?
The version of the flow is inactive.
The flow is a before save flow.
The flow is a screen flow
The version of the flow is activated
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
Create one set of business hours per time zone.
Set temporary business hours for each time zone.
Allow the reps to set business hours manually.
Adjust the current business hours to accommodate the Eastern Time Zone.
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
Email Notifications
Email Alerts
Email Templates
Email-to-Case
An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.
What could the issue be?
The flow is read only.
The flow trigger is missing.
The flow urt ls deactivated.
The flow is inactive.
When a sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
Platform Event
Process Builder
Workflow Rule
Flow Builder
AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
Create a queue for each team and assign account ownership to the queue.
Propose the users manually share all their accounts with their teammates.
Enable account teams and show the users how to set up a default account team.
Enable and configure standard opportunity teams with splits.
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console
How should an administrator meet this requirement?
Create different user profiles.
Assign Lightning pages as app default.
Update page layout assignments.
Define multiple record types.
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
Email-to-Case
Web-to-Case
SMS Response
Omni-Channel
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
Lightning Page
Component Filter
Page Layout
Home Page
Northern trial outfitters uses a custom object invoice to collect customer payment information from an external billing system. The billing system field needs to be filled in on every invoice record.
How should an administrator ensure the requirements?
Make the field universally required.
Require the field on the record type.
Define an approval process for the field.
Create a Process builder to set the field.
A sales rep at Ursa Major Solar has launched the series of a networking event. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the campaign to simplify reporting?
Configure Campaign Member statuses to record which event members attended
Create individual campaigns that all have the same name.
Add different record types for the monthly event types.
Use Campaign Hierarchy where the monthly event roll up to a parent Campaign.
The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import?
Choose two answers.
Data Import Wizard.
Weekly Data Export.
Data loader.
Mass delete records.
The administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tools should the administrator use?
Web-to -case.
Auto-response rules.
Assignment rules.
Email- to- case
The administrator of Cloud kicks deleted a custom field but realized there is business unit that still uses the field. What should an administrator take into consideration when undeleting the field?
The Field history will remain deleted.
The field needs to be re- added to page layouts.
The field needs to be restored from the recycle bin.
The field needs to be re-added to reports.
The administrator at universal containers wants to add branding to salesforce. Which two considerations should the administrator keep in mind? Choose the answers.
Up to 150 custom themes can be created, modified or cloned from the built-in themes.
Chatter external users see the built-in Lightning blue theme only.
Themes apply to Salesforce Classic and to the SalesForce mobile app.
Only one theme can be active at a time, and a theme applies to the entire org
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response includethe top five troubleshooting tips that could help solve the customer's issue
What should the administrator suggest to meet these requirements?
Email Alerts
Knowledge Articles
Assignment Rules
Auto-Response Rules
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?
Enable Creation of Recurring Tasks
Flow to create recurring tasks
Workflow rule to create recurring tasks
Turn on Recurring Activities
An administrator has been asked to change the data type of an auto number to a text field.
What should the administrator be aware of before changing the field?
Existing field values will be deleted.
Existing Auto Number field to Text is prevented.
Existing field values will be converted.
Existing field values will remain unchanged.
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
Create a custom object for shoe designs.
Add a custom master-detail field for shoe designs on the Product object.
Configure a custom lookup field for shoe designs on the Product object.
Use the standard object for designs.
Universal Containers wants to Increase the security of their org by requiring stricter user passwords.
Which two of the following should an administrator configure?
Choose 2 answers
Prevent common words
Password different than username
Minimum password length
Password complexity requirement
The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
Approval Process
Workflow Rule
Validation Rule
Flow Builder
Northern Trall Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
Create an Escalation Rule to send cases to the correct queue
Use a custom email service to set the owner of the case upon creation.
Configure Email-to-Case so emails are delivered to the correct queue.
Utilize a flow to identify the correct queue and assign the case
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object.
How should an administrator provide proper access?
Create a new profile
Assign a new role
Configure permission sets
Set up Manual sharing
An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page.
How should the administrator accomplish this?
In the Account object manager, create a custom compact layout.
From the page layout editor, drag the field to the highlights panel.
Create a new page layout and a new section titled highlights panel.
Make the field required and move it to the top of the page
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
Approval Process
Flow Builder
Process Builder
Workflow Rule
The admin at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from master-detail to a lookup. What scenario could prevent the admin from fulfilling this requirement?
A junction object is required to support the lookup
Rollup Summary fields exist on the master object
The lookup Field in all records contains a value
The lookup field is required for saving records.
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and how many are available?
Search for licenses types in setup
User licenses related list in company information
User management settings in setup
Usage based entitlements related list in company information
An administrator needs to store the ID of a record type for later use in a flow.
Which kind of variable should the administrator use?
Record variable
Boolean variable
Text variable
Id variable
DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error.
What should the administrator review to troubleshoot this request?
Update the field-level security to view on fields that are updated in the process.
Review the page layout to ensure the fields updated in the process are visible.
Check if the user in the next approver is inactive or missing.
Add a delegated approver for the next approver in the process.
Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
Use a scheduled Process Builder.
Use a record triggered flow.
Use a scheduled flow.
Use a Roll-Up Summary field on Case.
