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WorksheetsHT Unit 5.00 Review
Total questions: 28
Worksheet time: 14mins
What security measure do cruise ships provide guests that enable them to store their valuable items?
Shipping container
Safe deposit box
Baggage claim center
Lost and found center
Why do hospitality and tourism businesses keep money and valuables locked in secure locations?
To eliminate accidents
To reduce the risk of theft
To prevent natural disasters
To avoid equipment hazards
Which type of security system enables hotels and restaurants to video– record activities such as robbery, shoplifting, and employee theft?
Two-way radio
Motion detection
Electronic locking
Closed-circuit television
What is a primary reason why hospitality facilities develop emergency response procedures?
To prevent emergency situations from occurring on the premises
To increase guests’ awareness of potential security and safety issues
To reduce the time it takes to train employees in first aid, CPR, and security
To help lessen panic and reduce the risk of damage or injury during an emergency situation
Which type of system will notify the police that a robbery is in progress without the robbers’ knowledge at a hospitality or tourism business?
Silent alarm
Smoke alarm
Manual locking system
Automatic audio system
What happened in response to the terrorist attacks that occurred on September 11, 2001?
Airports hired fewer security guards.
Airline travel substantially increased.
Airports hired ambassadors.
Airport security increased.
A hotel guest reports that someone stole money and jewelry from his or her room. Which government agency should the hotel employee contact?
Local fire department
Local police department
Area convention bureau
Area chamber of commerce
What do hotels develop to help guests safely exit the property if a fire occurs?
Blueprint
Evacuation plan
Check-out policy
Surveillance plan
What do many hospitality and tourism businesses require their employees to display or wear on clothing to ensure security at the workplace?
Magnetic inspection card
Photo identification card
Passport
License
After the Seattle Seahawks won the Super Bowl, massive outdoor celebrations and riots occurred on Seattle streets, which caused traffic problems and safety issues. Which type of emergency does this situation exemplify?
Widespread power outages
Toxic chemical emissions
Civil disobedience
Terrorist attack
A hotel lobby has loose electrical wires coming out of a wall. Which type of hazard does this situation exemplify?
Precautionary
Chemical
Biological
Safety
How can restaurant employees be helpful during a robbery?
Be aggressive
Be talkative
Be observant
Be sincere
Which type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?
Firefighters
Lifeguards
Security guards
Healthcare workers
Which security measure can motels implement to help maintain their guests’ safety outside the facility?
Parking lot lighting system
Front-desk alarm system
Interior window locks
Fire extinguishers
Which type of discrimination involves paying higher wages to men than to women?
Age
Race
Gender
Religious
Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?
By providing local residents with jobs
By encouraging guests to volunteer
By supporting political campaigns
By hosting a charitable event
Who is responsible for implementing the laws required to operate a hospitality or tourism business?
The courts
Employees
Management
The government
Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so they do not contaminate the water or soil. How is the resort exhibiting social responsibility?
It is following consumer-protection laws.
It is protecting the natural environment.
It is following travel security regulations.
It is honoring workers’ labor rights.
A cruise line strives to conduct its business activities fairly and honestly. Which type of behavior is the cruise line exhibiting?
Accommodating
Resourceful
Enthusiastic
Ethical
A hotel chain wants to build a new facility in Tampa, Florida. Which type of law will be a factor in determining where the hotel will be built in the Tampa area?
Safety
Estate
Zoning
Contract
Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives at work on time daily. How is Landon exhibiting ethical workplace behavior?
He is independent.
He is empathetic.
He is reliable.
He is tactful.
Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair–bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?
Individuals with emotional needs
Individuals with mental disabilities
Individuals with chronic fatigue issues
Individuals with physical impairments
A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?
Unethical business practices can damage a hospitality business’s image.
Although the restaurant lost some customers, the end justifies the means.
Hospitality businesses should find other ways to cut corners and earn profits.
Business owners must ensure that they have good excuses for offering bribes.
What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?
Sanitizing the facility
Monitoring safety hazards
Preventing routine accidents
Complying with health codes
Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?
The work culture is more likely to have stressed-out employees.
The work culture is more likely to be positive and collaborative.
The work culture is more likely to encourage stereotyping.
The work culture is more likely to be rigid and inflexible.
Several airlines meet and decide to increase their ticket prices. In what illegal practice are the airlines engaging?
Price fixing
Bait and switch
Exclusive dealing
Price discrimination
If Dana is a tour bus operator, what does Dana need in order to perform her job legally?
Learning permit
Driver’s license
Work application
Inspection manual
Which is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?
Health issues
Job qualifications
Work experience
Educational background
