wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

HT Unit 5.00 Review

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.

What security measure do cruise ships provide guests that enable them to store their valuable items?

a)

Shipping container

b)

Safe deposit box

c)

Baggage claim center

d)

Lost and found center

2.

Why do hospitality and tourism businesses keep money and valuables locked in secure locations?

a)

To eliminate accidents

b)

To reduce the risk of theft

c)

To prevent natural disasters

d)

To avoid equipment hazards

3.

Which type of security system enables hotels and restaurants to video– record activities such as robbery, shoplifting, and employee theft?

a)

Two-way radio

b)

Motion detection

c)

Electronic locking

d)

Closed-circuit television

4.

What is a primary reason why hospitality facilities develop emergency response procedures?

a)

To prevent emergency situations from occurring on the premises

b)

To increase guests’ awareness of potential security and safety issues

c)

To reduce the time it takes to train employees in first aid, CPR, and security

d)

To help lessen panic and reduce the risk of damage or injury during an emergency situation

5.

Which type of system will notify the police that a robbery is in progress without the robbers’ knowledge at a hospitality or tourism business?

a)

Silent alarm

b)

Smoke alarm

c)

Manual locking system

d)

Automatic audio system

6.

What happened in response to the terrorist attacks that occurred on September 11, 2001?

a)

Airports hired fewer security guards.

b)

Airline travel substantially increased.

c)

Airports hired ambassadors.

d)

Airport security increased.

7.

A hotel guest reports that someone stole money and jewelry from his or her room. Which government agency should the hotel employee contact?

a)

Local fire department

b)

Local police department

c)

Area convention bureau

d)

Area chamber of commerce

8.

What do hotels develop to help guests safely exit the property if a fire occurs?

a)

Blueprint

b)

Evacuation plan

c)

Check-out policy

d)

Surveillance plan

9.

What do many hospitality and tourism businesses require their employees to display or wear on clothing to ensure security at the workplace?

a)

Magnetic inspection card

b)

Photo identification card

c)

Passport

d)

License

10.

After the Seattle Seahawks won the Super Bowl, massive outdoor celebrations and riots occurred on Seattle streets, which caused traffic problems and safety issues. Which type of emergency does this situation exemplify?

a)

Widespread power outages

b)

Toxic chemical emissions

c)

Civil disobedience

d)

Terrorist attack

11.

A hotel lobby has loose electrical wires coming out of a wall. Which type of hazard does this situation exemplify?

a)

Precautionary

b)

Chemical

c)

Biological

d)

Safety

12.

How can restaurant employees be helpful during a robbery?

a)

Be aggressive

b)

Be talkative

c)

Be observant

d)

Be sincere

13.

Which type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?

a)

Firefighters

b)

Lifeguards

c)

Security guards

d)

Healthcare workers

14.

Which security measure can motels implement to help maintain their guests’ safety outside the facility?

a)

Parking lot lighting system

b)

Front-desk alarm system

c)

Interior window locks

d)

Fire extinguishers

15.

Which type of discrimination involves paying higher wages to men than to women?

a)

Age

b)

Race

c)

Gender

d)

Religious

16.

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

a)

By providing local residents with jobs

b)

By encouraging guests to volunteer

c)

By supporting political campaigns

d)

By hosting a charitable event

17.

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

a)

The courts

b)

Employees

c)

Management

d)

The government

18.

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so they do not contaminate the water or soil. How is the resort exhibiting social responsibility?

a)

It is following consumer-protection laws.

b)

It is protecting the natural environment.

c)

It is following travel security regulations.

d)

It is honoring workers’ labor rights.

19.

A cruise line strives to conduct its business activities fairly and honestly. Which type of behavior is the cruise line exhibiting?

a)

Accommodating

b)

Resourceful

c)

Enthusiastic

d)

Ethical

20.

A hotel chain wants to build a new facility in Tampa, Florida. Which type of law will be a factor in determining where the hotel will be built in the Tampa area?

a)

Safety

b)

Estate

c)

Zoning

d)

Contract

21.

Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives at work on time daily. How is Landon exhibiting ethical workplace behavior?

a)

He is independent.

b)

He is empathetic.

c)

He is reliable.

d)

He is tactful.

22.

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair–bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

a)

Individuals with emotional needs

b)

Individuals with mental disabilities

c)

Individuals with chronic fatigue issues

d)

Individuals with physical impairments

23.

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

a)

Unethical business practices can damage a hospitality business’s image.

b)

Although the restaurant lost some customers, the end justifies the means.

c)

Hospitality businesses should find other ways to cut corners and earn profits.

d)

Business owners must ensure that they have good excuses for offering bribes.

24.

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

a)

Sanitizing the facility

b)

Monitoring safety hazards

c)

Preventing routine accidents

d)

Complying with health codes

25.

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

a)

The work culture is more likely to have stressed-out employees.

b)

The work culture is more likely to be positive and collaborative.

c)

The work culture is more likely to encourage stereotyping.

d)

The work culture is more likely to be rigid and inflexible.

26.

Several airlines meet and decide to increase their ticket prices. In what illegal practice are the airlines engaging?

a)

Price fixing

b)

Bait and switch

c)

Exclusive dealing

d)

Price discrimination

27.

If Dana is a tour bus operator, what does Dana need in order to perform her job legally?

a)

Learning permit

b)

Driver’s license

c)

Work application

d)

Inspection manual

28.

Which is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

a)

Health issues

b)

Job qualifications

c)

Work experience

d)

Educational background