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WorksheetsSEM 1 Exam Review
Total questions: 75
Worksheet time: 38mins
How do customers benefit from the effective use of buying motives in selling?
Their merchandise returns increase.
They become repeat customers.
Their needs and wants are satisfied.
They tell others about the business.
Which of the following are characteristics of a sporting event:
Intangible and perishable
Inexpensive and regional
Unlimited and costly
Unchanging and scarce
Participating in an exercise class at the local health club is an example of
taking lessons.
improving skills
weight lifting
personal training.
The National Collegiate Athletic Association and the Professional Golfers’ Association are examples of
sanctioning bodies
trade associations.
labor unions
professional societies.
Businesses that place ads in college football programs are using the sport as a
delivery system.
publicity medium.
marketing tool.
pricing technique.
Pepsi and Coke competing for the right to sell their line of soft drinks at a stadium is an example of marketing
products to sports.
sporting goods and services.
the sport event.
services through sport.
To buy a product, customers in a market must first
locate the product in a store.
learn the product’s features.
make sure the product is on sale
be willing to buy the product
A target market can be described as the
sample of the market
group of customers the business seeks to attract.
direction the market is headed
way a business draws its customers
The same person can be included in more than one
religion
income level.
generation.
target market.
When using mass marketing, marketers seek to appeal to the __________ market.
entire
local
loyal
teen
Market segmentation is about dividing the market into __________ groups
specific
identical
general
age
When the total market is divided, one of its groups is called a market
share
slice
segment.
subdivision
Mass marketing is not as precise as _____________ marketing
direct
segment
promotional
event
Today’s customers are not influenced by mass marketing alone because they are more
discerning.
decisive.
determined.
disciplined.
Marketers divide their markets by grouping customers according to their
differences.
hobbies.
occupations.
similarities.
Geographic segmentation is dividing a market by where customers are
working.
born.
living.
educated.
Which of the following are common types of data used by marketers:
Facts, predictions, estimates
Predictions, estimates, quotes
Quotes, facts, testimonials
Quotes, testimonial, estimates
Which of the following is an example of a fact:
The economy should get better during the next decade.
Valentine’s Day is on February 14.
It could cost up to 20 million dollars to launch a new product.
Junior year will be harder than sophomore year.
Quinn is getting ready to start college. Though she knows that the figure could change over time, she guesses that her four years in school will cost her around $65,000. This is an example of a(n)
quote.
sales report.
estimate.
fact.
A piece of easily observable data about a competitor is its
current promotional campaign.
products in development.
sales reports.
future plans.
Having appropriate data helps marketers to set goals that are
open-ended.
realistic.
general.
difficult.
Marketers use data to determine pricing strategies such as
how much to spend on advertising.
how much of the product to create.
when to offer a discount on the product.
what products to offer.
Marketers must use data to estimate costs for projects and allocate funds appropriately. This is known as
distributing.
promoting.
pricing.
budgeting.
Which of the following is a way that marketers can use data to follow up on any problems or issues with a product:
Determining what new products to offer
Deciding what wholesalers to use for distribution
Providing salespeople with additional training
Budgeting for product development
Data obtained from negative outcomes can help marketers to
avoid making the same mistakes in the future.
increase profits.
create SMART goals.
analyze sales reports effectively.
Using data wisely can help a company save money by
spending more money.
running more efficiently.
hiring fewer employees.
eliminating the competition.
One reason that marketers conduct secondary research is to
clarify research questions.
create hypotheses.
make accurate predictions.
learn more about a specific industry.
Marketers look for internal data in
trade association reports.
informal interviews.
the organization’s information system.
government databases.
Which of the following is an example of internal data:
A field test
A cash register receipt
A competitor’s website
A media report
A marketer is having difficulty finding data about a competitor because the competitor’s financial records have not been made public. Which disadvantage of secondary research does this situation illustrate?
It can be incomplete.
It can be out of date.
It can be costly.
It can be time-consuming.
How is primary research different now than it was in the past?
It is more enjoyable
It is more affordable.
It is more difficult.
It is more time-consuming.
Which of the following is an example of a venue:
Statesville Sporting Goods store
Statesville Recreation Complex
Statesville Annual Marathon
Statesville Jazz Festival
The most basic distinction between goods and services states that goods are ____________ products.
intangible
inconsistent
branded
tangible
Your band is having a concert to raise money for charity. You have 15 tickets left and must sell them before the performance on Thursday night. This is an example of a(n) __________ product.
perishable
imperishable
consistent
tangible
Since a team’s performances are inconsistent from game to game, sport marketers might try to attract consumers by
discontinuing group discounts.
changing venues.
lowering ticket prices.
raising ticket prices.
Which of the following is a sport good made available through a sport service:
Workout session with a personal trainer
Tennis racket repair at a country club
Water bottle sold at a health club pro shop
Aerobics classes at a health club
Kellogg’s Froot Loops, General Mills’ Chex, and Post Honey Bunches of Oats are all examples of
product brands.
trade characters.
brand marks.
generic items.
The Keebler Elves, Ronald McDonald, and Mr. Peanut are examples of
product brands.
trade names.
trade characters.
private brands.
When buying things like towels or toilet paper, Mike prefers to save money by buying plainly packaged products that receive little or no promotion, also known as
undersold items.
generic items.
stealth brands.
private brands
Several restaurant companies, including Long John Silver’s and KFC, have successfully joined forces to increase brand recognition, customer loyalty, and sales for all companies involved. Such arrangements between companies are examples of
brand positioning.
brand extension.
brand licensing.
co-branding.
What do sponsors want to accomplish by putting their company logos on NASCAR automobiles?
Contracts
Entertainment
New leads
Brand recognition
The basis for the licensing process is
manufacturing.
sponsorship.
trademarked property.
the fans
Which of the following companies is a licensor that holds the rights to trademarked property:
Champ’s Sporting Goods
The New York Yankees
adidas
Upper Deck
The main benefit of being a licensor is
public relations.
trademark protection.
market expansion.
profits.
What are royalties?
A percentage of expected sales
A percentage of taxes
A percentage of union dues
A percentage of actual sales
The fee a licensee pays up front to use trademarked property is called a(n)
expected sales fee.
percentage fee.
guarantee.
expense.
Repeated exposure to the largest, most diverse population of people is a benefit of which advertising?
Out-of-home
Newspaper
Direct
Radio
What are the basic elements of print advertisements?
Artwork, illustrations, logo, and colorwork
Headline, illustration, copy, and business identification
Layout, arrangement, white space, and border
Headline, subhead, copy, and price
Computers are complex products and have features that need to be explained. Which element would be crucial to include in an advertisement for a new computer?
Slogan
Headline
Copy
Illustration
Advertising copy that states “Only 3 days left” is trying to obtain which outcome?
Encourage action
Describe features
Identify benefits
Make a claim
A business places a matrix on a promotional sign that potential customers can scan with their smartphones. After scanning the matrix, potential customers have digital coupons in their smartphones which they use to obtain discounted products at the point of purchase. This form of mobile advertising involves the use of which feature?
Cable-network tags
Reverse-messaging features
Receipt verification applications
Quick-response codes
Which is a disadvantage of using direct mail letters as a form of promotion?
The advertiser is limited to the type of letter formats that are available.
The advertiser cannot be selective about who receives the letters
Many people think of the letters as junk mail to be discarded without opening
People usually expect the letters to arrive at specific times
When writing letters for direct mail advertisements, the account executive responsible for promoting a team in the National Hockey League should perform which action?
Develop copy that is in more detail than that in print advertisements
Write copy that will appeal to a mass audience
Attempt to depersonalize the message
Recognize that the results of the direct mail effort cannot be measured
Why is it important for online businesses to write content for their website home pages that is interesting as well as concise?
Message is complex
Access is restricted
Design is simple
Space is limited
One advantage of using e-mail marketing is that it has which feature?
Anonymous
Profit-oriented
Cost-effective
Impersonal
For higher response rates, businesses should develop marketing e-mail messages that have which features?
Short, simple, and understandable
Relevant, short, and complex
Interesting, unique, and lengthy
Appealing, complex, and relevant
A radio station sells a 30-second spot for $500. If the number of listeners is 200,000, what is the cost per thousand (CPM)?
$50.00
$5.00
$25.00
$2.50
Which type of media should an event planner use to promote an upcoming local charity event to the general public?
Direct mail
Local television
National newspaper
Consumer magazine
A sports or an event organization can determine advertising reach of a magazine by analyzing which component of the publication?
Billing cycle
Circulation
Finances
Response mode
The cost to a business of radio spots will vary depending on which feature?
Basic production costs
Size of the business
Number of listeners being reached
Type of information being aired
An advertiser spent $117,000 for 12 television spots with a total of 240 GRPs (gross rating points). What was the cost per GRP?
$975.50
$585.50
$712.50
$487.50
