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functions of management

Total questions: 90

Worksheet time: 1hrs 6mins

Name
Class
Date
1.
Analyzing information and making decisions about what needs to be done.
a)
a. staffing
b)
b. manager
c)
c.administrative
d)
d. planning
2.
Which management function elects and hires new employees?
a)
Organizing
b)
Planning
c)
Leading
d)
Staffing
3.
Which management function evenly divides work among all workers?
a)
Planning
b)
Organizing
c)
Staffing
d)
Controlling
4.
What does the staffing function include?
a)
Hiring
b)
Interviewing
c)
Looking over application
d)
All of the above
5.
The primary work of all managers can be grouped within four functions:  planning, organizing, implementing, and budgeting.
a)
True
b)
False
6.
A manager who spends most of the time on one management function or is responsible for a specific part of the company's operations is known as a middle manager.
a)
True
b)
False
7.
Supervisors work directly with employees and are responsible for translating the company's plan into action.
a)
True
b)
False
8.
The job of supervisor does not vary much from department to department or from one company to another.
a)
True
b)
False
9.
The manager who knows how to plan, organize, implement, and control is ready to make the decisions needed to operate a business successfully.
a)
True
b)
False
10.
________, one of the five functions of management, determines to what extent the business is accomplishing the goals it set out to reach in the planning stage.
a)
Controlling
b)
Assessing
c)
Evaluating
d)
Judging
11.
When tactical management is used, the manager is:
a)
directive and controlling.
b)
sharing and trusting.
c)
attentive and respectful.
d)
unsure and doubtful.     
12.
A good way to decide whether a business's action is ethical is to ask yourself whether it will:
a)
increase the firm's profits.
b)
increase the firm's sales.
c)
improve the firm's competitive position in the market.
d)
embarrass the firm if the action becomes public knowledge.
13.
The five functions of managers include each of the following except:
a)
planning.
b)
organizing.
c)
cooperating.
d)
staffing.
14.
Every manager gives the same amount of time and attention to each of the management functions.
a)
True
b)
False
15.
All leaders need to be dependable, which means that they
a)
able to listen, speak, and write effectively. 
b)
can look at all sides of an issue before making a decision. 
c)
respect the feelings and needs of the people they work with. 
d)
follow through on commitments. 
16.
Mission statements
a)
are the guidelines that direct employees’ behavior. 
b)
describe the reason businesses exists and what they want to accomplish. 
c)
are written explanations of how specific business ideas will be carried out. 
d)
are the principles of conduct governing an individual or group. 
17.
Just one person is MOST likely responsible for all of the management functions in a
a)
new small business. 
b)
partnership. 
c)
large corporation. 
d)
multinational company.
18.
Which one of the management functions involves analyzing information, setting goals, and making decisions about what needs to be done?
a)
organizing 
b)
planning 
c)
implementing 
d)
controlling
19.
This leadership characteristic involves making decisions carefully.
a)
initiative 
b)
communication 
c)
judgment 
d)
understanding
20.
Which function of management —involves identifying and arranging work and resources to achieve company goals.
a)
organizing
b)
leading
c)
staffing
d)
implementing
21.
Which function of management involves— duties associated with obtaining, preparing, and compensating people who work for business.
a)
controlling
b)
organizing
c)
leading
d)
staffing
22.
A document that outlines the principles of conduct to be used in making decisions within the organization is known as a _______.
a)
Charter
b)
Code of Silence
c)
Code of Ethics
d)
Mission Statement
23.
The process of accomplishing the goals of an organization through the effective use of people and other resources
a)
Management
b)
manager
c)
supervisor
d)
executive
24.
involves evaluating results to determine if the company's objectives have been accomplished as planned
a)
Planning
b)
Organizing
c)
Implementing
d)
Controlling
25.
A retail employee puts a pair of shoes on a customer and asks how they feel.
a)
Marketing Information Management
b)
Selling
c)
Promotion
d)
Product Management
26.
A retailer decides to mark down all swimsuits in August. 
a)
Product Management
b)
Selling
c)
Distribution
d)
Pricing
27.
A television commercial stresses the benefits of buying a new protein bar.
a)
Marketing Information Management
b)
Selling
c)
Promotion
d)
Product Management
28.
A customer buys a Kindle and books from Amazon.com to get ready for an upcoming vacation.
a)
Distribution
b)
Product Management
c)
Market Planning
d)
Marketing Information Management
29.
A manufacturer of apparel signs a contract with a company that specializes in trucking and warehousing of imported goods. 
a)
Distribution
b)
Market Planning
c)
Selling
d)
Product Management
30.
A cell phone company offers an extended warranty to consumers to purchase that covers their phone repairs for 2 years from the purchase date.
a)
Selling
b)
Pricing
c)
Promotion
d)
Product Management
31.
There is a shortage of pumpkins due to a rainy summer, so consumers are charged more per item containing pumpkin puree in the fall.
a)
Market Planning
b)
Marketing Information Management
c)
Selling
d)
Pricing
32.

McDonald's decides to add a turkey sausage wrap to their menu.

a)

Distribution

b)

Promotion

c)

Pricing

d)

Product/Service Management

33.

On "Black Friday" Best Buy will mark down their flat screen T.V.'s by 30%

a)

Selling

b)

Pricing

c)

Channel Management

d)

Market Information Management

34.

Obtaining, developing, maintaining, and improving a product or product mix are all a part of?

a)

Marketing Information Management

b)

Market Planning

c)

Product/Service Management

d)

Channel Management

35.

Harris Teeter has decided to use social media ads rather than television commercials.

a)

Pricing

b)

Promotion

c)

Selling

d)

Channel Management

36.

RJ's Lumber Supply ships a load of wood flooring to Home Depot.

a)

Channel Management

b)

Promotion

c)

Selling

d)

Market Planning

37.

To make money Macy's marks up the cost of their products by 15% based on cost.

a)

Marketing Information Management

b)

Market Planning

c)

Promotion

d)

Pricing

38.

You answer the customer's question about the new iPhone X.

a)

Pricing

b)

Channel Management

c)

Selling

d)

Market Planning

39.

___ is the effort to inform, persuade, or remind potential customers about products or services.

a)

Promotion

b)

Selling

c)

Channel Management

d)

Market Planning

40.
Supervisors often have non-management duties in addition to their management work.
a)
True
b)
False
41.
Work groups are an ineffective way for employees to gain experience with management activities.
a)
True
b)
False
42.
What is not part of the marketing mix (the 4Ps)?
a)
Product
b)
Person
c)
Price
d)
Promotion
43.
What is not linked to place?
a)
Where the shop is
b)
Where the materials are
c)
What the product is
44.
What is a disadvantage of Television advertising?
a)
It reaches a wide audience
b)
You can differentiate different target markets
c)
It is expensive
45.
Demand-based pricing is determined 
a)
by using the wholesale cost of an item as the basis for the priced charged
b)
by what competitors are charging for the same good
c)
by how much the consumer is willing to pay for a product or service
46.
Personal contact with the customers is a form of 
a)
telemarketing
b)
personal selling
47.
Offering an incentive to customers in order to increase sales--contests, free samples, coupons etc...
a)
promotional mix
b)
telemarketing
c)
personal selling
d)
sales promotion
48.
How the consumer gets the product
a)
Place
b)
Price
c)
Promotion  
d)
Sales strategy
49.
When you see an advertisement for a store and decide to shop there, which element of the marketing mix has succeeded? 
a)
presentation
b)
product
c)
place
d)
promotion
50.
Which part of the four P's of marketing effects the location and transportation of the product
a)
Place
b)
Planning
c)
Pricing
d)
Promotion
51.

It serves to contain , protect ans sometimes promote the product.

a)

Product

b)

Place

c)

Packaging

52.

It serves as the face of the brand

a)

Name

b)

Logo

c)

Tagline

53.

It is a set of controllable and connected variables that a company gathers to satisfy a customer better than its competitor.

a)

Marketing Mix

b)

Marketing

c)

Marketing Segment

54.

it refers to a mode, means, or tool used by the entrepreneur to position the product in the target market segment to efficiently and effectively deliver it to the consumers.

a)

Marketing strategy

b)

Marketing mix

c)

Marketing research

d)

Market opportunities

55.

It refers to the tangible good or intangible service offered by the business to the target consumers.

a)

Promotion

b)

Product

c)

People

d)

Place

56.

Refers to the mode of conveying the presence and attributes of the product to the target consumers.

a)

Promotion

b)

Product

c)

People

d)

Place

57.

Refers to the process of putting the product in a package or container.

a)

Promotion

b)

Product

c)

People

d)

Packaging

58.

Q: Apple Computer decided to create and sell the new IPhone.

a)

Product

b)

Price

c)

Place

d)

Promotion

59.

Q: Taco's Pizza decided to sell its pizza and pasta through a website as well as in their current restaurant.

a)

Product

b)

Price

c)

Place

d)

Promotion

60.

Q: Ford Motor Company decided to update the Mustang since sales in the 1960s had been so good.

a)

Price

b)

Place

c)

Product

d)

Promotion

61.

Q: The combination of all the goods and services a business sells is its ____.

a)

Product mix

b)

Product Line

c)

Product Width

d)

Product Depth

62.

Q: Which of the following is considered a product positioning strategy?

a)

Product Mix

b)

Branding

c)

Mark Up

d)

Market Share

63.

Q: Consideration of whether a product is breakable is included in which of the following product positioning strategies?

a)

Branding

b)

Developing new products

c)

Packaging and labeling

d)

Product review

64.

Q: What type of PROMOTION is this?

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

65.

Q: Jones' Market sponsored a carnival for a local charity. What type of promotion is this?

a)

Personal Selling

b)

Sales Promotion

c)

Publicity

d)

Advertising

66.

Q: A salesperson helps a customer find a pair of shoes. What type of promotion is this?

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

67.

Q: Good Health Limited has decided to launch a new range of water bottles with in-built water purifier. Instead of marketing the product by is generic name, the company has decided to call it Turifiere’. Identify the type of marketing function being described in the given lines.

a)

Packaging and labelling

b)

Branding

c)

Pricing

d)

Promotion

68.

Q: Keeping in view the recent trends of sales regression, Sona Limited has decided to offer a flat 15% discount on all its products. Identify the related function of marketing being described in the given lines.

a)

Packaging and labelling

b)

Branding

c)

Pricing

d)

Promotion

69.

Q: Identify the component of branding being depicted below.

a)

Brand name

b)

Brand mark

c)

Trademark

d)

Generic name

70.
Price is one of the 4Ps of the Marketing Mix. Which is the best description of 'Price'?
a)
the item the customer purchases which includes packaging, image, guarantee and after-sales service
b)
the actual amount charged by the seller and paid by the customer for the product bought
c)
where the customer meets the seller and makes the purchase
d)
the way in which the customer is made aware of the product and is persuaded to buy
71.

In India, the consumer protection act was initiaed in the year

a)

1947

b)

1989

c)

1986

d)

2000

72.

The President of District Commission is a.

a)

District Judge

b)

High Court Judge

c)

Supreme Court Judge

d)

Lower Court Judge

73.

The main objective of the consumer organization is to protect the interest of the .......

a)

Consumer

b)

Trader

c)

Producer

d)

Merchant

74.

....... is the highest authority to settle the consumer dispute under Act.

a)

State Commission

b)

National Commission

c)

District Commission

d)

High Court

75.

The Government has established..... to settle the consumer disputes by compromise

a)

District Commission

b)

Lok Adalat

c)

Consumer organisation

d)

Non Governmental Organisation NGO

76.

National Commission has ....... members.

a)

4

b)

2

c)

3

d)

5

77.

District Commission entertains complaints of consumer for compensation which is less than

a)

One Crore

b)

Ten Lacs

c)

Twenty Lacs

d)

Ten Crore

78.

........ is celebrated as World Consumer Day.

a)

24 December

b)

15 January

c)

8 March

d)

15 March

79.

Odd one out:

District Judge, High Court Judge, Commissioner, Supreme Court Judge

a)

District Judge

b)

High Court Judge

c)

Commissioner

d)

Supreme Court Judge

80.

Any person who does not agree with the decision of District Commission can appeal to the

a)

National Commision

b)

High Court

c)

State Commission

d)

District Senior Commission

81.

State commission has ........... members.

a)

4

b)

5

c)

3

d)

2

82.

The consumer protection Act established (a)   Tier quasi judicial system for consumer protection

83.

To provide protection to the consumers against the improper behaviour of the producers and sellers is called ____________.

a)

Consumers Protection Act

b)

Consumer Protection

c)

Consumer Welfare

d)

Consumer Education

84.

A producer of Surajmukhi claimed in an advertisement in a national newspaper that his product has large amount of vitamins, Minerals and Proteins. However, tests indicated that it was a false claim. Whose example is this?

a)

Exploitation of consumer

b)

Welfare of consumer

c)

Information for consumer

d)

None of these

85.

Which of the following indicates the need for consumer protection from Business point of view?

a)

Ignorance

b)

Being Unorganized

c)

Social Responsibility

d)

Widespread Exploitation

86.

Which of the following is the quality mark of Gold Jewellery?

a)
b)
c)
d)
87.

Which of the following Right a consumer have against use of hazardous life threatening products?

a)

Right to be heard

b)

Right to Safety

c)

Right to seek redressal

d)

Right to be informed

88.

Who appoints the State commission members ?

a)

Central Government

b)

State Government

c)

District Collector

d)

Supreme Court

89.

Which of the following mark should be seen in a mixer grinder?

a)
b)
c)
d)
90.

What is quality mark should be seen in the products shown in the picture?

a)
b)
c)
d)

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