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Worksheets

business letters and microsft word icons

Total questions: 28

Worksheet time: 15mins

Name
Class
Date
1.

cover letter

a)

a business letter typically sent with you resume

b)

after interviewing for an open position to thank the interviewer for their time

c)

an important way to to let colleagues, employers, vendors, or other business contacts know you value their time and effort.

d)

an official offer of employment that describes the specific terms of position

2.

follow- up letter

a)

a business letter typically sent with you resume

b)

an official offer of employment that describes the specific terms of position

c)

after interviewing for an open position to thank the interviewer for their time

d)

an important way to to let colleagues, employers, vendors, or other business contacts know you value their time and effort.

3.

offer letter

a)

an important way to to let colleagues, employers, vendors, or other business contacts know you value their time and effort.

b)

a business letter typically sent with you resume

c)

an official offer of employment that describes the specific terms of position

d)

after interviewing for an open position to thank the interviewer for their time

4.

thank you letter

a)

after interviewing for an open position to thank the interviewer for their time

b)

an official offer of employment that describes the specific terms of position

c)

an important way to to let colleagues, employers, vendors, or other business contacts know you value their time and effort.

d)

a business letter typically sent with you resume

5.

complaint letter

a)

usually sent by consumers to businesses when they’re unhappy with a service or product.

b)

used in the workspace that acknowledges a mistake, expresses regret and asks for the letter recipient’s forgiveness or patience.

c)

short yet formal document used for communication between the business and its employees.

d)

 formal way of introducing a company or employee and provides basic information to the recipient.

6.

apology letter

a)

short yet formal document used for communication between the business and its employees.

b)

 formal way of introducing a company or employee and provides basic information to the recipient.

c)

used in the workspace that acknowledges a mistake, expresses regret and asks for the letter recipient’s forgiveness or patience.

d)

 usually sent by consumers to businesses when they’re unhappy with a service or product.

7.

office memorandum or business memo

a)

 formal way of introducing a company or employee and provides basic information to the recipient.

b)

 used in the workspace that acknowledges a mistake, expresses regret and asks for the letter recipient’s forgiveness or patience.

c)

usually sent by consumers to businesses when they’re unhappy with a service or product.

d)

short yet formal document used for communication between the business and its employees.

8.

welcome letter

a)

short yet formal document used for communication between the business and its employees.

b)

formal way of introducing a company or employee and provides basic information to the recipient.

c)

 used in the workspace that acknowledges a mistake, expresses regret and asks for the letter recipient’s forgiveness or patience.

d)

usually sent by consumers to businesses when they’re unhappy with a service or product.

9.

a salutation is

a)

A “to whom it concern” or “Dear sir or madam” is a good way to ensure that your letter goes nowhere.

b)

Stick with a more formal closing such as “sincerely” or “thank you.”

c)

three lines below your signature or one line below the typist’s initials.

d)

If there are additional items to enclose with the letter,

10.

Closing/signature

a)

three lines below your signature or one line below the typist’s initials.

b)

If there are additional items to enclose with the letter,

c)

Stick with a more formal closing such as “sincerely” or “thank you.”

d)

A “to whom it concern” or “Dear sir or madam” is a good way to ensure that your letter goes nowhere

11.

enclosure

a)

A “to whom it concern” or “Dear sir or madam” is a good way to ensure that your letter goes nowhere.

b)

If there are additional items to enclose with the letter,

c)

Stick with a more formal closing such as “sincerely” or “thank you.”

d)

three lines below your signature or one line below the typist’s initials.

12.

include enclosures ( this goes with enclosures )

a)

A “to whom it concern” or “Dear sir or madam” is a good way to ensure that your letter goes nowhere

b)

three lines below your signature or one line below the typist’s initials.

c)

If there are additional items to enclose with the letter

d)

Stick with a more formal closing such as “sincerely” or “thank you.”

13.

heading

a)

the return address to which the recipient will refer when sending a response.

b)

The date a letter is written should be placed below the writer’s return address information. It is the final component in the heading of a business letter.

c)

  The writer’s name is not included in the heading, as it appears in the complimentary close at the end of the letter. It should include only the Avenue, Circle, Court, Drive, and Street should be spelled out rather than abbreviated. Doing so reduces the chances of a response being sent to an incorrect address.

d)

The state name can be either spelled out or abbreviated in upper case letter according to the U.S.P postal Service guidelines.

14.

the inside address

a)

When the recipient’ name, title and position are known, they should be included as the first two line in the inside address and placed directly above the name of the business or organization.

b)

The inside address contains the mailing information belonging to the recipient and should be justified to the left margin of the letter and placed two spaces below the date (for very short four letter spaces is acceptable).

c)

 As in heading , the inside address includes the street, city, state and zip code of the recipient, all of which should be placed below the name of the business or organization to whom the letter is being written. Identifying words such as Avenue, Circle, Court, Drive, and street should be spelled out rather than abbreviated.

15.

The salutation

a)

  An impersonal device may be preferable when addressing a letter to a large organization where the recipient’s name is not likely known. For example, Attention: Accounts Receivable or Subject: Billing Error may replace more familiar forms of greeting.

b)

Avoid gender-based salutations when it is not known if the recipient is a man or woman. Dear Student: Dear Customer: Dear Resident: etc. Are perfectly acceptable options for gender-neutral correspondence.  

c)

    The titles Mr., Ms., and Dr. are always abbreviated. Other titles, such as professor and senator are never abbreviated. Regardless of marital status women should always be addressed as Ms. –the only exception being when the recipient has personally expressed a desire to be addressed otherwise (Miss or Mrs.).  

d)

·         The salutation is a greeting. Its placement belongs two spaces below the inside address and always justified to the left margin of the letter. It should include the title and full name of the recipient, followed by a colon.

e)

Customarily the salutation begins with Dear, followed by a title such as Mr., Ms., Mrs., however, when the writer is on a first name basis with the recipient, that formality can be dropped in a favor of a first name.

16.

the body

a)

It is acceptable to double space the text of a letter when the body is very short. This is done purely for cosmetic reasons, giving the letter a more visually balanced appearance on the page. In such instances it is appropriate to indent the first line of each paragraph.

b)

·         Begin the body of a business letter two spaces below the salutation or attention- getting device. Each paragraph should be single-spaced and justified to the left margin of the page with a double space separating each paragraph.

17.

the complimentary close

a)

  Customary expressions used to close a formal business letter include Thank you, Sincerely, Sincerely yours, and Yours truly.  Less formal expressions such as Regards, Best regards, and Best wishes I should be used only when the writer is addressing a business associate that is also a friend.

b)

The complimentary close is placed two spaces below the last line of a letter’s body.

c)

   When the expression contains two words, such as Thank you, only the first word receives an initial upper case letter

d)

A comma follows all forms of a complimentary close.

e)

Allow four spaces between the complimentary close and the typed version of the writer’s full name. The space between is reserved for a handwritten signature.

18.

which one is the correct name of this icon

a)

undo

b)

paste

c)

save

d)

repeat

19.

which one is the correct name of this icon

a)

save

b)

paste

c)

repeat

d)

undo

20.

(sorry its a little blurry)

which one is the correct name of this icon

a)

paste

b)

repeat

c)

save

d)

undo

21.

which one is the correct name for this icon

a)

paste

b)

undo

c)

save

d)

repeat

22.

which one is the correct name of this icon

a)

cut

b)

italic

c)

copy

d)

bold

23.

which one is the correct name for this icon

a)

italic

b)

copy

c)

bold

d)

cut

24.

which one is the correct name of this icon

a)

cut

b)

bold

c)

italic

d)

copy

25.

which one is the correct name of this icon

a)

italic

b)

copy

c)

bold

d)

cut

26.

which one is the correct name of this icon

a)

font

b)

underline

c)

font size

27.

which one is the correct name of this icon

a)

underline

b)

font size

c)

font

28.

which one is the correct name of this icon

a)

font size

b)

underline

c)

font