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Communication skills

Total questions: 84

Worksheet time: 40mins

Name
Class
Date
1.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

2.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

3.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

4.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

5.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

6.

Which of the following is considered a speaking skill?

a)

Make clear, simple statements

b)

Paying attention

c)

Rereading your words before you send a message

7.

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

a)

Intrapersonal communication

b)

Public communication

c)

Interpersonal communucation

d)

Small group communication

8.
All are examples of  communicating non-verbally expect...
a)
Gestures
b)
Voice
c)
Posture
d)
Touch
9.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
10.
This type of communication is speaking to teachers and students.
a)
written
b)
non verbal
c)
oral
d)
body language
11.
Is email a method of communication
a)
Yes
b)
No
c)
Maybe
d)
I don't kow
12.
Can a letter be a method of communication?
a)
No
b)
Yes
c)
Sometimes
d)
I don't know
13.
What is the primary purpose of communication?
a)
To send messages between senders and receivers
b)
To establish contact between senders and receivers
c)
To use technology
d)
To sell your mixtape
14.
Communication is the process of sending and receiving messages 
a)
true 
b)
false
15.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
16.

verbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

17.

nonverbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

18.
Communication is the act of transmitting
a)
True
b)
False
c)
Who cares
d)
no
19.
Nonverbal Communication is sending and receiving word messages
a)
True
b)
False
20.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

21.
a)
face-to-face conversations
b)
face-in-face conversations
c)
face talking
d)
facing conversations
22.
a)
text message
b)
text mesage
c)
messaging text
d)
text info
23.
a)
text message
b)
video chat
c)
telephone
d)
mobile phone
24.

An appendix is a(n) ______________.

a)

source of additional information placed at the end of a section, chapter, or book.

b)

graphic summary of important facts and figures

c)

alphabetical listing of terms and definitions used in a book

d)

alphabetical listing of topics with corresponding page numbers

25.

Instructors or steps for procedures are easier to remember if you ___________.

a)

watch someone do it after you read the text

b)

memorize each step

c)

imagine yourself performing the task

d)

read the text out loud

26.

A punch list ___________.

a)

provides an alphabetical listing of site materials.

b)

includes the definitions of words from a book

c)

provides a summary of the project

d)

identifies deficiencies requiring correction at completion

27.

One way to highlight information in a paragraph is to put it in a(n) ___________.

a)

glossary

b)

bulleted list

c)

appendix

d)

index

28.

More words automatically mean better writing.

a)

True

b)

False

29.

Verbal communication is the skill of ____________.

a)

filling out reports

b)

being on time

c)

speaking and listening

d)

thinking and comprehending

30.

Real listening is the process of ________ what someone has said, not just hearing it.

a)

repeating

b)

understanding

c)

summarizing

d)

recording

31.

One of the best ways to improve your speaking skills is to ________.

a)

take many notes

b)

tell jokes frequently

c)

listen to everyone around you

d)

listen to someone who speaks well

32.

When making a telephone call, you should first _________.

a)

identify yourself

b)

ask to whom you are speaking

c)

explain the purpose of your call

d)

take notes of the conversation

33.

Effective speech is even more important with telephone calls because ___________.

a)

your teammates may be listening

b)

there may be background noise

c)

the person may not hear you clearly

d)

you cannot see the person or their reactions

34.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

35.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

36.

An example of non-verbal communication is:

a)

Sleeping

b)

Face-to-face conversation

c)

Telephone conversation

d)

Eye Contact

37.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

38.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Making eye contact

c)

Using appropriate body language

d)

Using the appropriate tone

39.

In order to comprehend a message, you must be:

a)

In the conference room

b)

Wearing a suit or dress

c)

Using a telephone

d)

Actively listening

40.

All of the following are examples of active listening, EXCEPT:

a)

Showing interest in the message

b)

Staring out the window

c)

Making eye contact with the messenger

d)

Not interrupting the messenger

41.

Good customer service is the ability of an organisation to constantly and consistently exceed:

a)

The speed of sound

b)

The customer's expectations

c)

The rainfall in South America

d)

Their competitor's sales

42.

True or False: Communication skills are vital to individuals and businesses

a)

True

b)

False

43.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

44.

A good, active listener…

a)

Remains quiet while listening

b)

Interrupts the speaker

c)

Answers his/her cell phone during the presentation

d)

Makes fun of the speaker

45.

Which of the following is an example of a professional email address?

a)

justinbeiberismyhero@mail.com

b)

George.Washington@mail.com

c)

ilovedogs@mail.com

d)

What.What@mail.com

46.

Which of the following is NOT an example of proper telephone etiquette in the workplace?

a)

Helping the caller even if it isn't your job

b)

Identifying yourself and your company when answering a call

c)

Rushing the caller to get off the phone

d)

Answering the phone before the third ring

47.

We communicate by:

a)

Speech (Telephone call, conversations, etc)

b)

Visuals (Body language, facial expressions)

c)

Writing (Letter, emails, newsletters, etc)

d)

All of the above

48.

When is it NOT appropriate to shake hands with someone?

a)

In the middle of a presentation

b)

Upon meeting someone for the first time

c)

At the start of an interview

d)

After a meeting to show agreement

49.

When shaking hands, you should always:

a)

Wear heavy cologne or perfume

b)

Make eye contact

c)

Make sure your hand is sweaty

d)

Shake repeatedly until the person begs you to stop

50.

communicating non-verbally through conscious or unconscious gestures and movements is called?

a)

Attitude

b)

Gratitude

c)

Sign Language

d)

Body Language

51.

A statement that a situation is unsatisfactory or unacceptable

a)

Character

b)

Complaint

c)

Compliment

d)

Cover letter

52.

Building a relationship with a customer is called:

a)

Friendship

b)

Chatting

c)

Rapport

d)

Dating

53.

Includes gestures, facial expressions, and body positions

a)

Feedback

b)

Verbal Communication

c)

Dance

d)

Non-Verbal Communication

54.

The use of sounds and words to express yourself

a)

Non-Verbal Communication

b)

Customer Service

c)

Interpretive Dance

d)

Verbal Communication

55.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

56.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

57.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

58.

Which of the following is considered a speaking skill?

a)

Make clear, simple statements

b)

Paying attention

c)

Rereading your words before you send a message

59.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

60.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

61.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

62.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Making eye contact

c)

Using appropriate body language

d)

Using the appropriate tone

63.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

64.

We communicate by:

a)

Speech (Telephone call, conversations, etc)

b)

Visuals (Body language, facial expressions)

c)

Writing (Letter, emails, newsletters, etc)

d)

All of the above

65.

Includes gestures, facial expressions, and body positions

a)

Feedback

b)

Verbal Communication

c)

Dance

d)

Non-Verbal Communication

66.

The use of sounds and words to express yourself

a)

Non-Verbal Communication

b)

Customer Service

c)

Interpretive Dance

d)

Verbal Communication

67.

An example of non-verbal communication is:

a)

Sleeping

b)

Face-to-face conversation

c)

Telephone conversation

d)

Eye Contact

68.

Good customer service is the ability of an organisation to constantly and consistently exceed:

a)

The speed of sound

b)

The customer's expectations

c)

The rainfall in South America

d)

Their competitor's sales

69.

True or False: Communication skills are vital to individuals and businesses

a)

True

b)

False

70.

Which of the following is a positive body languages to use when speaking?

a)

Fold your arms or cross your legs

b)

Stand behind a lecture and keep your body hidden

c)

Keep your arms open and use gestures

d)

Do not make eye contact

71.

Which of following is a negative body language to use when speaking?

a)

Fold your arms or cross your legs

b)

Stand behind a lecture and keep your body hidden

c)

Keep your arms open and use gestures

d)

Do not make eye contact

72.

Which of these is a communication skill?

a)

Talking at the same time as someone else

b)

Listening to what people say

c)

Putting your fingers in your nose

73.

What body language shows you are listening?

a)

Turning away from speaker

b)

Nodding and making eye contact

c)

Looking out the window

74.

Communication effectiveness can be enhance by:

a)

Practicing on communication style until you can use it with skills

b)

Always using the same communication style as the one used by the person with whom you are interacting

c)

Cultivating flexibility in responding to others

75.

How many ways are there to communicate?

a)

1

b)

2

c)

3

d)

4

76.

What is verbal communication?

a)

Talking to someone

b)

Whens someone is talking and someone else is listening

c)

When more than one person is talking

d)

Use verbal noises to show you are listening

77.

What is communication without words?

a)

Sign language

b)

Non-verbal communication

c)

Gestures

d)

Telepathy

78.

Is text messaging an acceptable form of communication?

a)

Yes, by using emoji's

b)

Yes, it should be a preferred choice when making arrangement

c)

Yes, in certain circumstances

79.

How can a person correctly communicate?

a)

Speaking

b)

Texting

c)

Email

d)

Phone

e)

All of the above

80.

How can people use verbal communication?

a)

Face-to-Face contact

b)

Face-to-Face, Telephone, Skype

c)

The use of word but not sounds

81.

Waving is what type of communication?

a)

Gestures

b)

Body Language

c)

Sign Language

d)

Body Position

82.

How many type of communication are there?

a)

2

b)

4

c)

6

d)

8

83.

Facial expression are a part of what?

a)

Gestures

b)

Sign Language

c)

Body Language

84.

When you are talking directly to a person and you can see them, this is called what?

a)

Verbal contact

b)

Talking

c)

Interaction

d)

Face-to-Face communication

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