WorksheetsOnboarding - Day 4
Total questions: 11
Worksheet time: 7mins
How many rounds of OV questions can we ask when we need to determine account ownership?
2
4
1
8
We compare two accounts by inserting the Target account ID into the Requesters account CT (compare tab).
TRUE
FALSE
What can we do if the account is marked as special handling? (Choose all correct answers)
Investigate the account in questions
Ban the account for phishing if required
Escalate the acccount to GCs
Write a private note with all observations
If we handle a Lost account case we have to enter the Target Account ID into the CIF Target Account ID Field
TRUE
FALSE
When Rejecting a ticket, we have to enter the Reject Reason into the CIF only when we:
Are handling a Lost Account case
Are handling a E-mail/Webform ticket
Are handling T2 players
Are handling a ticket from in-game
In a Lost account case, if we cannot locate the Target account, we have to leave the Target account ID im the CIF empty?
False
True
If the player want's to change his Supercell ID, the player/account has to be:
connected to a Supercell ID
not protected.
contacting us from the Target Account.
connected to GP or GC
In Lost account cases, we can perform Ownership verfication, if the Compare Tab indicates a red risk?
Yes, we have to investigate further
No, we have to BOT Reject - Phishing
Yes, if we have a Device ID and private IP match
No, we have to suspend the account
Players in general can change the e-mail address connected to their Supercell ID on their own.
TRUE
FALSE
The general rule for duplicate tickets is to:
handle the player's issue in all tickets
handle the player's issue in the ticket with the most recent reply from the player
close all tickets
handle the player's issue in the first ticket from the player
When handling a Lost Account, the ticket needs to first interact with the Lost Account Check Bot?
TRUE
FALSE
