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ENGLISH FOR BUSINESS (Midterm)

Total questions: 100

Worksheet time: 50mins

Name
Class
Date
1.

Similar Meaning:

You've got the wrong number.

a)

I dialed the wrong number

b)

I'm sorry. You've got the wrong number.

c)

May I speak to John?

d)

Could you please connect me to John?

2.

Similar Meaning:

I'd like to speak to John.

a)

I dialed the wrong number

b)

I'm sorry. You've got the wrong number.

c)

May I speak to John?

d)

Could you please connect me to John?

3.

Similar Meaning:

I got the wrong number.

a)

I dialed the wrong number

b)

I'm sorry. You've got the wrong number.

c)

May I speak to John?

d)

Could you please connect me to John?

4.

Similar Meaning:

Could you please put me through to John?

a)

I dialed the wrong number

b)

I'm sorry. You've got the wrong number.

c)

May I speak to John?

d)

Could you please connect me to John?

5.

Similar Meaning:

I'm afraid you've got the wrong number.

a)

I dialed the wrong number

b)

I'm sorry. You've got the wrong number.

c)

You've dialed the wrong number.

d)

Could you please connect me to John?

6.

Similar Meaning:

Would you like me to connect you to Nathan?

a)

Would you like me to put you through to Nathan?

b)

I'm sorry. You've got the wrong number.

c)

May I speak to Nathan, please?

d)

Could you please connect me to Nathan?

7.

EXERCISE 1.3

a)

Telephone conversation between departments.

b)

A telephone conversation at an office.

c)

A telephone conversation at dental clinic.

d)

A conversation at reception.

8.

EXERCISE 1.8

a)

Telephone conversation between departments.

b)

A telephone conversation at an office.

c)

A telephone conversation at dental clinic.

d)

A conversation at reception.

9.

EXERCISE 1.11

a)

Telephone conversation between departments.

b)

A telephone conversation at an office.

c)

A telephone conversation at dental clinic.

d)

A conversation at reception.

10.

EXERCISE 1.14

a)

Telephone conversation between departments.

b)

A telephone conversation at an office.

c)

A telephone conversation at dental clinic.

d)

A conversation at reception.

11.

EXERCISE 1.14

a)

A conversation at a bank

b)

A telephone conversation at an office.

c)

A telephone conversation at dental clinic.

d)

A conversation at reception.

12.

EXERCISE 1.19

a)

A conversation at a bank

b)

A conversation at a supermarket

c)

A telephone conversation at dental clinic

d)

A conversation at reception

13.

Conversation:

Who was the caller?

a)

Jane

b)

Dr. Dumrong

c)

Bundit

d)

Secretary

14.

Saying Telephone Numbers:

oh double two, two triple three double four three

a)

(012) 2323443

b)

(022) 2333444

c)

(023) 2343443

d)

(022) 2333443

15.

Saying Telephone Numbers:

oh seven five, triple five triple six three

a)

(075) 3556663

b)

(075) 5356663

c)

(075) 5556663

d)

(075) 5553663

16.

Saying Telephone Numbers:

oh eight six, six two five one four two oh

a)

(086) 6254420

b)

(086) 6251420

c)

(068) 6251420

d)

(086) 6222140

17.

Exercise 1.8

Who is the caller?

a)

Abhisit

b)

Karen

c)

Kevin

d)

Klein

18.

Exercise 1.8

Whom would Abhisit like to speak to?

a)

Abhisit

b)

Karen

c)

Kevin

d)

Klein

19.

Exercise 1.8

What is Abhisit phone number?

a)

08-5113-9028

b)

08-5113-9038

c)

08-5113-9039

d)

08-5133-9028

20.

Exercise 1.8

When will Kevin call back?

a)

Today

b)

Tomorrow

c)

As soon as he gets the message.

d)

As soon as he get's home.

21.

Exercise 1.11

Who made the phone call?

a)

Krittisak

b)

Kittisak

c)

Clinic Assistant

d)

Doctor Paul

22.

Exercise 1.11

Who answered the phone call?

a)

Krittisak

b)

Kittisak

c)

Clinic Assistant

d)

Doctor Paul

23.

Exercise 1.11

What is the doctor's name?

a)

Doctor Krittisak

b)

Doctor Peter

c)

Doctor Paula

d)

Doctor Paul

24.

Exercise 1.11

What type of clinic did the patient call?

a)

Primary Care Clinics

b)

Specialized Clinic

c)

Dental Clinic

d)

Mental health Clinic

25.

Exercise 1.11

What time is the new appointment?

a)

Tomorrow afternoon

b)

10 in the evening

c)

Tomorrow morning

d)

10 in the morning

26.

Exercise 1.11

Would the patient like to cancel or postpone?

a)

cancel

b)

postpone

27.

ผมจองห้องพักไว้ในชื่อปกรณ์

a)

I have a room reservation in the name of Pakorn.

b)

Could you repeat your name, please?

c)

How do you spell your name?

d)

A double room for 1 night.

e)

One moment, please.

28.

กรุณาพูดชื่อของคุณอีกครั้ง

a)

I have a room reservation in the name of Pakorn.

b)

Could you repeat your name, please?

c)

How do you spell your name?

d)

A double room for 1 night.

e)

One moment, please.

29.

 ชื่อของคุณสะกดอย่างไร

a)

I have a room reservation in the name of Pakorn.

b)

Could you repeat your name, please?

c)

How do you spell your name?

d)

A double room for 1 night.

e)

One moment, please.

30.

ห้องเตียงคู่สำหรับ1 คืน

a)

I have a room reservation in the name of Pakorn.

b)

Could you repeat your name, please?

c)

How do you spell your name?

d)

A double room for 1 night.

e)

One moment, please.

31.

กรุณารอสักครู่

a)

I have a room reservation in the name of Pakorn.

b)

Could you repeat your name, please?

c)

How do you spell your name?

d)

A double room for 1 night.

e)

One moment, please.

32.

เรารับเฉพาะเงินสดเท่านั้น

a)

We accept only cash.

b)

Here’s 600 baht

c)

There you go.

d)

Keep the change.

e)

Here is your room key.

33.

นี่เงิน 600 บาท

a)

We accept only cash.

b)

Here’s 600 baht

c)

There you go.

d)

Keep the change.

e)

Here is your room key.

34.

นี่ครับ / ค่ะ (ใช้พูดขณะที่ยื่นของให้)

a)

We accept only cash.

b)

Here’s 600 baht

c)

There you go.

d)

Keep the change.

e)

Here is your room key.

35.

ไม่ต้องทอน

a)

We accept only cash.

b)

Here’s 600 baht

c)

There you go.

d)

Keep the change.

e)

Here is your room key.

36.

นี่คือกุญแจห้องของคุณ

a)

We accept only cash.

b)

Here’s 600 baht

c)

There you go.

d)

Keep the change.

e)

Here is your room key.

37.

.................... can I help you?

a)

Which

b)

Whose

c)

Whom

d)

How

38.

.................... do I need to open a bank account?

a)

Which

b)

What

c)

Whose

d)

How

39.

.................... are the account opening forms?

a)

Which

b)

What

c)

Where

d)

How

40.

EXERCISE 1.17

How many types of bank accounts are mentioned in the conversation?

a)

2

b)

3

c)

4

d)

5

41.

EXERCISE 1.17

What is another term for current account?

a)

savings account

b)

fixed-deposit account

c)

checking account

d)

None of the choices

42.

EXERCISE 1.17

Which bank account is about using checks?

a)

savings account

b)

fixed-deposit account

c)

current account

d)

None of the choices

43.

EXERCISE 1.17

Which bank account does not need using checks?

a)

savings account

b)

fixed-deposit account

c)

current account

d)

None of the choices

44.

EXERCISE 1.19

Where did the conversation happen?

a)

at a bank

b)

at a supermarket

c)

at dental clinic

d)

at reception area

45.

EXERCISE 1.19

What was the customer looking for?

a)

deposit forms

b)

catalogue

c)

instant noodles

d)

at reception area

46.

Elements of a Business Letter

No. 1

a)

Recipient's Address

b)

Sender's Address

c)

Printed Full Name and Job Title

d)

Salutation

47.

Elements of a Business Letter

No. 2

a)

Signature

b)

Salutation

c)

Printed Full Name

d)

Date

48.

Elements of a Business Letter

No. 3

a)

Recipient's Address

b)

Sender's Address

c)

Printed Full Name and Job Title

d)

Salutation

49.

Elements of a Business Letter

No. 4

a)

Recipient's Address

b)

Sender's Address

c)

Printed Full Name and Job Title

d)

Salutation

50.

Elements of a Business Letter

No. 5

a)

Recipient's Address

b)

Body of the Letter

c)

Printed Full Name and Job Title

d)

Complimentary Closing

51.

Elements of a Business Letter

No. 6

a)

Recipient's Address

b)

Body of the Letter

c)

Printed Full Name and Job Title

d)

Complimentary Closing

52.

Elements of a Business Letter

No. 7

a)

Date

b)

Job Title

c)

Signature

d)

Full Name

53.

Elements of a Business Letter

No. 8

a)

Sender's Address

b)

Recipient's Address

c)

Complimentary Closing

d)

Printed Full Name & Job Title

54.

Writing Date:

American English

a)

December 25 2022

b)

25, December 2022

c)

December 25, 2022

d)

25th December 2022

55.

Writing Date:

British English

a)

December 25 2022

b)

25 December 2022

c)

December 25, 2022

d)

25th December 2022

56.

What is the name of the recipient's address?

a)

A&M Company Limited

b)

Mr. Kraiwan Sripratak

c)

Launceston Publishing Co. Ltd.

d)

Marketing Specialist

57.

Which salutation may be used when a recipient is female?

a)

Dear Sir or Madam

b)

Dear Gentlemen:

c)

Dear Madam

d)

To whom it may concern,

58.

Which sign is not used at the end of salutation?

a)

Colon (:)

b)

Comma (,)

c)

Semi-Colon (;)

d)

No punctuation

59.

How may paragraphs in the body of the letter?

a)

3

b)

4

c)

5

d)

6

60.

Complimentary Closing: Informal Letter

*Dear Jane

a)

Yours faithfully

b)

Faithfully yours,

c)

Best wishes,

d)

Best wishes

61.

Complimentary Closing: Formal Letter

*Dear Mr. Sripratak

a)

Sincerely yours,

b)

Sincerely yours

c)

Best wishes,

d)

Best wishes

62.

Elements of a Business Letter

The signature is below the complimentary closing.

a)

TRUE

b)

FALSE

63.

Elements of a Business Letter

The signature in a business letter belongs to the recipients.

a)

TRUE

b)

FALSE

64.

Elements of a Business Letter

The body of the letter is above the salutation.

a)

TRUE

b)

FALSE

65.

Elements of a Business Letter

The signature in a business letter is the name signed by a sender.

a)

TRUE

b)

FALSE

66.

Elements of a Business Letter

The printed full name in a business letter belongs to the recipient.

a)

TRUE

b)

FALSE

67.

Elements of a Business Letter

The job title in a business letter belongs to the sender.

a)

TRUE

b)

FALSE

68.

Elements of a Business Letter

The printed name is below the signature.

a)

TRUE

b)

FALSE

69.

Elements of a Business Letter

The full name & job title is below the signature.

a)

TRUE

b)

FALSE

70.

Additional Elements of a Business Letter

*Subject

a)

attn

b)

Re

c)

enc.

d)

Ref

e)

P.S.

71.

Additional Elements of a Business Letter

*Carbon Copy

a)

bcc

b)

Re

c)

enc.

d)

Ref

e)

cc

72.

Additional Elements of a Business Letter

*Blind Carbon Copy

a)

bcc

b)

Enc.

c)

enc.

d)

Ref

e)

cc

73.

Additional Elements of a Business Letter

Danai Jaidee signed the letter and Bua Chompu typed it.

a)

bcc

b)

DJ/BC

c)

enc.

d)

Ref

e)

cc

74.

Additional Elements of a Business Letter

*Attention

a)

attn

b)

Re

c)

enc.

d)

Ref

e)

P.S.

75.

Additional Elements of a Business Letter

*Reference

a)

attn

b)

Re

c)

enc.

d)

Ref

e)

P.S.

76.

FORMAL and INFORMAL Word/Phrases

*Best wishes

a)

Formal

b)

Informal

77.

FORMAL and INFORMAL Word/Phrases

*With reference to

a)

Formal

b)

Informal

78.

FORMAL and INFORMAL Word/Phrases

*Dear Sirs,

a)

Formal

b)

Informal

79.

FORMAL and INFORMAL Word/Phrases

*Love,

a)

Formal

b)

Informal

80.

UNIT 2: BUSINESS LETTERS

*Reference

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

81.

UNIT 2: BUSINESS LETTERS

*Salutation

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

82.

UNIT 2: BUSINESS LETTERS

*Complimentary Closing

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

83.

UNIT 2: BUSINESS LETTERS

*Printed Full Name & Job Title

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

84.

UNIT 2: BUSINESS LETTERS

*Letterhead

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

85.

UNIT 2: BUSINESS LETTERS

*Subject Title

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

86.

UNIT 2: BUSINESS LETTERS

*Enclosure

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

87.

UNIT 2: BUSINESS LETTERS

*Reference Initial

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

88.

UNIT 2: BUSINESS LETTERS

*Post Script

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

89.

UNIT 2: BUSINESS LETTERS

*Asking for catalogues and price lists

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

90.

UNIT 2: BUSINESS LETTERS

*Please find enclosed a product catalogue giving detailed information............

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

91.

UNIT 2: BUSINESS LETTERS

*We would appreciate if if you would send the shipping documents and bill exchange to our bank......

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

92.

UNIT 2: BUSINESS LETTERS

*Thank you for your purchase order no. A1252 dated April 4, 2013.....

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

93.

UNIT 2: BUSINESS LETTERS

*Could you please send us a catalogue containing details of each type of products and price list?

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

94.

UNIT 2: BUSINESS LETTERS

*We would also appreciate it if you would make sure that all list prices are quoted CIF Bangkok.

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

95.

UNIT 2: BUSINESS LETTERS

*Enclosed you will find our official purchase order no. A1252 for 200 convertible sofa beds.

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

96.

UNIT 2: BUSINESS LETTERS

*We are very pleased to inform you that your order is now being processed and will be ready for shipment within the dates specified.

a)

Requesting Information Letter

b)

Providing Information Letter

c)

A letter of placing an order

d)

A letter of acknowledging an order

97.

UNIT 2: Styles of a Business Letters

a)

American Style

b)

British Style

c)

Indented Style

98.

UNIT 2: Styles of a Business Letters

a)

American Style

b)

British Style

c)

Indented Style

99.

UNIT 2: Styles of a Business Letters

a)

American Style

b)

British Style

c)

Indented Style

100.

UNIT 2: BUSINESS LETTERS

*Blind Carbon Copy

a)

Elements of a Business Letter

b)

Additional Elements of a Business letter

c)

Styles of a Business Letter

d)

Types of a Business Letter

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