WorksheetsDecenber MSV
Total questions: 10
Worksheet time: 5mins
Business (Herafy) is escalating that his order price is 54 EGP but the COD is 79 EGY
Send to the flyer validation to update the COD
Send to the Hub to change the COD
Advise him that there is an extra 25 EGY order delivery
Send to the investigation team
The business is asking to change the COD
Advise him to contact us when the order is received at Warehouse
Change it from the Action center
Advise him to change it from his business dashboard
Send a ticket to the Hub to change it
Which business form the following list will pay 25 EGY on the material orders
1A, 2A, 3A, 4A.
1B, 2B, 3B, 4B
1C, 2C, 3C, 4C
1D, 2D, 3D, 4D
1A, 2A, 3A, 4A.
1B, 2B, 3B, 4B
1J, 2J, 3J, 4J
1A, 2A, 3A, 4A, 5A
1B, 2B, 3B, 4B, 5B
1C, 2C, 3C, 4C
1A, 2A, 3A, 4A.
1B, 2B, 3B, 4B
1C, 2C, 3C, 4C
Business (Maktabti) asks if he can create a pickup request from Bosta App
Advise him that he can create delivery orders only
Advise him that he can request it normally
Advise him to create it from Bosta. co
Advise him that the App still under testing
Order (2472635) is out for delivery and the Business is asking about the delivery fees
the Category will be
Main Category: Pricing
- Sub-category: Shipment delivery fees
Main Category: Wallet
- Sub-category: Asking for a price plan
Main Category: Pricing
- Sub-category:
Asking for a price plan
Main Category: Wallet
- Sub-category: Shipment delivery fees
Order (476472) is delivered on 20 Dec but the business complaint on 23 Dec that the consignee didn't receive it
Advise him that he exceeds the agreed SLA
Send a ticket to the investigation team
Send a ticket to the Delivery experience team
Send a ticket to the Hub to edit the update
The Business will get one free flyer for every shippment but he cannot choose the size.
True
False
If the customer exceeds his flyers quota but still needs flyers he can order paid flyers from the paid flyers section
True
False
The consignee will receive an SMS through his phone with a WhatsApp link to confirm the date and the address of the delivery order when the order status is........
Received at Warehouse
In transit
Out for delivery
He will not receive an SMS
Business (Iris) complained of fake updates, but the star left a note that the address wasn't clear and the consignee didn't answer
Raised a ticket to the Delivery experienced team
Advise the Customer with the star note
raised a ticket to the Hub
