Font size
WorksheetsCommunications - 1st sem at Uni
Total questions: 88
Worksheet time: 45mins
Communication is usually a ___ way process.
one
two
three
four
is the sharing of information in which a receiver understands the meaning of message.
netiquette
non verbal
distraction
communication
When a receiver relays information, they expect ___
feedback
communication
reaction
symbols
This type of communication is speaking to teachers and students
non verbal
oral
body language
written
This type of communication includes sending emails, typing reports and letters.
non verbal
verbal
body language
written
Delivering a message by means other than speaking or writing is called ___
non verbal
verbal
oral
written
When you are out with friends, what should you tell your friends when you are expecting a phone call?
Let them know ahead of time that you are expecting a call.
Walk out of the room with no explanation
Answer the call in the middle of the conversation with no heads up
Ignore the important phone call completely.
When making conference calls how should you answer the phone?
Hello, who this?
Introduce yourself to the caller.
Remain on the phone silently
Begin the conversation with no introduction at all.
___ means communication without words.
Object communication
Written communication
Oral communication
Non- verbal communication
The person who transmits the message is called ___
channel
sender
receiver
response
___ aims at making people work together for the common good of the organization.
communication
conversation
combination
connection
Normally communication is ___, wherein the information or message is transferred from person to another
impersonal
personal
interpersonal
important
A ___ connects the sender to the receiver.
channel
communication
noise
feedback
The ___ in the usage of words may be a serious barrier to effective communication.
disturbance
disorder
discrimination
distortion
Most of us use ___ and ___ in addition to words when we speak
words and gestures
gestures and body language
body language and posture
posture and eye gazing
___ reading is ideal and helps comprehension
extensive
loud
intensive
silent
___ refers to pitch, loudness, duration, intonation and tempo.
touches
prosody
gestures
haptics
While making a slide the number of words should be limited to a maximum of ___ per slide.
seven
nine
eight
ten
Communication that takes place between the members of an organization within itself is ___
external
formal
informal
internal
Oral communication ensures ___ and ___
fluency; speed
adequate attention; immediate response
speedy interaction; immediate response
speed; attention
As a means of communication, e-mails have features of the immediacy of both ___ and ___
premature evaluation, poor listening
lack of planning, physical barriers
information overload, selective perception
confusion, misunderstanding
Unclarified assumptions in communication can lead to ___ and ___.
premature evaluation, poor listening
lack of planning, physical barriers
information overload, selective perception
confusion, misunderstanding
The primary goal of communication is to ___
create barriers
create noises
effect a change
none of these
Communication through ___ and ___ is called verbal communication
written material and gestures
gestures and spoken words
spoken words and written material
body language and gestures
___ is an exchange of facts, ideas, opinions or emotions by two or more persons.
communication
combination
conversation
connection
The ___ of the correct channel depends on the situation under which the communication takes place.
chance
choice
change
channel
___ is the study of touches as non-verbal communication.
haptics
body language
gestures
prosody
Too much of ___ communication in the workspace may also prove ___. It may lead to negligence of work.
formal, positive
Informal, negative
verbal, positive
non-verbal, negative
Communication helps managers utilize ___ and ___ in the most effective and efficient manner.
employees, organization
control, evaluation of performance
plans, goals
manpower, resources
The most crucial part of the ___ process is thinking of converting to ___ what one hears.
reading, understanding
speaking, meaning
hearing, interpreting
listening, meaning
In letter writing, ___ indicates to the reader of the letter what the ___ is about.
salutation, letter
subject, notice
body, memo
subject, letter
Which one of the following is correct: the process of communication.
encoding, receiver, message, response, feedback, the sender
sender, encoding, message, decoding, receiver, response, feedback
sender, response encoding, message, decoding, receiver, feedback
sender, decoding, message, encoding, receiver, response, feedback
One of the great tools that are used to handle complaining customers is the technique of BLAST. The acronym stands for:
believe, listen, apologize, satisfy, treat
believe, listen, apologize, suggest, thank
believe, listen, apologize, satisfy, thank
believe, list, apologize, satisfy, thank
Which of the following statements are true?
in oral communication, there is a possibility of immediate response.
if one wants to have effective communication, one should be egoistic.
Oral communication always saves time.
Never leave a caller on hold.
Which of the following statements is true about Powerpoint slides:
all the slides must be part of a simple PowerPoint file as it saves time.
Use fonts that will get distorted while processing.
Keep images away from the edges of a slide as they may get cropped while mounting the
slide.
If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35
mm.
While communication with the ___, ___ phrases and ___ have to be used in their ___ contexts.
customers, polite, expressions, appropriate
relatives, harsh, gestures, inappropriate
Subordinates, impolite, impressions, true
audience, rude, dialogues actual
The forum where people sit together and discuss a topic with the common objective of finding a solution for a problem is called ___
Interview
Play
Drama
Group dicussion
___ is the person who coordinates the group discussion
Manager
Timekeeper
Moderator
Leader
___ pertains to the "what to say" aspect of the group discussion
Group Behaviour
Manners
Apperance
Knowledge of the content
Your body language tells people in front of you ___
nothing important
exactly what you are thinking
your thoughts and feelings
none of the above
The message you send through your body language depends on what is occurring with your ___
posture and gestures
facial expressions
eyes
All of the above
In order for effective communication to occur between two people, ___
only spoken words can be used.
only body language can be used.
a clear message must be sent and then properly received and understood.
none of the above.
If miscommunication occurs with body language, then there may be ___
Mixed messages
you may end up following the wrong information
you may fail to learn something important
All of the above
Pointing out someones faults or mistakes is known as ___
Constructive Criticism
Criticism
Destructive Criticism
Aggressive communication
We can improve our ability to read and use body language by
Observing how body language is used
practicing using body language
being aware of body language when communicating with others
All of the above
If an interaction or issue has upset you at work, it is best to ___
respond immediately
wait until you are in control of your emotions before responding
respond two weeks later by email only
none of the above
When communicating with others at work, you should
mirror all of their body language
pay attention to body language and gestures
try and do most of the talking so they know you are into the conversation
none of the above
Specific items that can distort, destroy, or prevent communication in the workplace
Workplace communication
Communication barriers
Active listening
Clarifying
Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening.
Workplace communication
Communication barriers
Active listening
Clarifying
What is the best way to deal with destructive criticism?
Ask questions to clarify the information
Make changes based on the criticism
Ignore the person giving the criticism
Provide destructive criticism to the other person.
What is the best way to deal with constructive criticism?
Ignore it
Defend yourself against it
Reflect and try to make changes
Provide criticism to the other person
Effective communication does not take place until the receiver ___ the message.
agrees with
understands
hears
pays attention to
What is the role of the receiver when communicating?
To start the communication process
To give signs and symbols to others
To receive the message and then decode it
To be the primary person communicating
Why do we communicate?
To solve problems
To establish relationships
To understand other people
All of the above
Which of the following can be a distraction to effective communication?
The weather
Phone
Music
All of the above
Communication is ___
passing along factual data
sending information to another person
a two-way process of sharing information
shouting a request across a noISy room
At the start of a conversation the most important skill is to?
Think about what you are going to say
Be open minded
Speak first
Text at the same time
Without proper ___, communication does not occur.
listening
writing
language
audiences
Description of communication skills
the ability to convey or share ideas and feelings effectively.
things that stop you being able to communicate effectively with other people
the ability to convey information professionally in a short document
reports, letters, emails, social networking
Description of body language
the conscious and unconscious movements and postures by which attitudes and feelings are
communicated.
excellent artistic and design skills, customer focused.
being in charge of a group of people and making sure tasks get completed effectively by them.
Ability to do what needs to be done, without needing to be managed or persuaded so you can be
relied on to complete a task.
Description of barriers to communication
things that stop you being able to communicate effectively with other people
the ability to finish a job without being helped or influenced by other people
expressing ideas in writing
problem-solving and initiative, communication, project management, and leadership skills
Effective communication happens when the message is supported by facts, figures and real-life examples and situations.
conciseness
consideration
concreteness
clearness
Implies the use of simple and specific Words to express ideas. It is also achieved when the sender focuses only on a single objective in his/her speech so as not to confuse the audience.
conciseness
consideration
concreteness
clearness
Being informed through the television or newspaper is an example of what type of communication?
Online or machine-assisted communication
Mass communication
Public communication
Small group communication
As you know, you need to understand before understood. what kind of skill that you have to understand the other people?
listen to understand, and reflect feelings and words
seek to be understood, and state your point of view
you just need to listen the other people said
just believe in other people said
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
Which of the following elements of communication refers to the information or ideas conveyed by the speaker?
Channel
Context
Message
Receiver
In the model of the communication process, ___ occurs when a message is put into a written, verbal or symbolic form that can be recognized and understood by the receiver.
encoding
decoding
transmission
feedback
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver and barrier
Message, feedback, verbal and nonverbal
Books, television, computers and radio
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
Good listening skills include:
a message, a sender, and a reveiver.
verbal message, written communication and a receiver
labeling, cultural sensitivity, and talking slowly.
showing interest, hearing the message, and not interrupting
70. Which of the following below are not barriers to effective communication?
Selective perception
Hand gestures
Emotions
Poor listening skills
When a person states his/ her opinion in a firm but positive manner, this is ___ communication.
Agressive
Assertive
Passive
Active
A person that is overly forcefl, pushy, hostile or otherwise attacking in approach is known as:
Agressive
Assertive
Passive
Active
Putting yourself in another person's situation is:
empathy
sympathy
apathy
understanding
74. When you reword the sender's message and ask for confirmation, it is referred to as:
Paraphrasing
Reflecting
Asking questions
Requesting examples
It pertains to communication problems encountered by people regrading their beliefs, traditions and intrinsic values.
Physical Barrier
Psychological Barrier
Linguistic Barrer
Cultural Barrier
These are the natural or environmental condition that act as a barrier in communication in sending the message from the sender to the receiver.
Psychological Barrier
Physical Barrier
Emotional Barrier
Natural Barrier
It means use simple and concise words as much as possible in delivering a message
Keep focused
Be specific
Minimize Distraction
Speak Intelligibly
The message is ___ % spoken word
7
55
38
6
The message is ___ % tone of voice
7
55
38
6
The message is ___ % body language
7
55
38
6
Marge is resigning from her company. Which is the best way for her to communicate this information?
Text her supervisor.
Speak to her supervisor in person.
Send a group email to the entire company.
Leave a sticky note of her supervisor's desk.
Quang is attending a work meeting. When is it appropriate for him to use his smartphone?
If the meeting is boring.
If his supervisor is not present.
If the speaker cannot see him using it.
If the meeting specifically requires the participants to access information online.
Hung is delivering a sales presentation. During his presentation, he should do all of the
following EXCEPT ___
Make eye contact with the audience
Look down and read directly from his notes.
Talk at an appropriate speed and volume.
Remember to breathe and smile.
Marcus is in a face-to-face interview. Which is an example of positive nonverbal communication?
Looking around the room.
Talking about why he is the best candidate for the job.
Sitting up straight and making eye contact.
Reading his resume out loud.
When should text messages be used in the workplace?
To share large amount of information.
To share confidential information.
To share inappropriate jokes.
To share urgent information, provide a quick response, or ask a simple question.
Select the subject that is NOT appropriate to communicate through email.
Requiring a response in writing.
Communicating information needed by many people.
Praising an individual or group of people for a job well done.
Requesting a password.
