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CHAPTER 4

Total questions: 55

Worksheet time: 1hrs 23mins

Name
Class
Date
1.

Market segmentation is:

a)

the process of dividing a market of potential customers into groups, or segments, based on different characteristics.

b)

Classifying products into the customers who would most likely want to buy it

c)

the market for tangerines, oranges and lemons

2.

What does it mean when we say that markets are dynamic?

a)

Markets are cool?

b)

Markets are always changing?

c)

Markets stay the same, but are still cool.

d)

Who knows?

3.

Why do market segmentation?

a)

It is good business

b)

It allows a business to target it's advertising

c)

It creates economies of scale

d)

It helps to determine price elasticity

4.

Which of the following is not a potential benefit to a business of market segmentation:

a)

Better matching of customer needs

b)

Target marketing communications

c)

Retain more customers

d)

Lost share of the market segment

5.

Which of the following is not a behavioural base?

a)

Rate of usage

b)

Loyalty of customer

c)

Benefit sought by the customer

d)

Lifestyle

6.

Which of the following is not a psycholographic base?

a)

Occupation

b)

Personality

c)

Lifestyle

d)

Attitude

7.

Which of the following is not a Geographic base?

a)

ACORN

b)

Region

c)

Location

d)

Readiness to purchase

8.

Which of these is NOT a common market segmentation mistake?

a)

Creating too small of segments

b)

Not updating your strategy as your customer base changes

c)

Targeting the segment instead of the money

d)

Identifying only one market segment

9.

MicroFridge is a combination microwave, refrigerator, and freezer that is designed for people who are short on living space and need to make the best possible use of every inch of space they do have. MicroFridge uses a(n) ______________ segmentation strategy.

a)

user rate

b)

lifestyle

c)

family life cycle

d)

benefit

e)

occasion

10.

Which of the following statements is true about positioning strategies?

a)

not all products can be differentiated.

b)

a product that is not positioned as superior, distinctive, preemptive, or affordable will succeed if it is implemented correctly.

c)

the end result of positioning is the successful creation of a market-focused value proposition.

d)

positioning strategies must stress real benefits or they will fail.

e)

all brand differentiation strategies are meaningful and worthwhile.

11.

It refers to the group or market segment that a company selects to focus on.

a)

Business Market

b)

Consumer Market

c)

Target Market

d)

Industrial Market

12.

A demographic segmentation is segmenting based on identifiable population characteristics, such as age, __________, marital status and so on.

a)

Country

b)

Occupation

c)

Brand Switchers

d)

Lifestyle

13.

A psychographic segmentation is a segmentation approach that involves an understanding of consumer’s __________, interests and opinion.

a)

Status

b)

Convenience

c)

Value

d)

Lifestyle

14.

Which of the following is the segmentation base under geographic that has examples of New York, Los Angeles, Dallas and Chicago?

a)

City

b)

Urban/Rural

c)

Country/Continent

d)

Region

15.

Behavioral segmentation is segmenting the market based on their relationship with the product or firm.

a)

TRUE

b)

FALSE

16.

Products can be positioned in terms of particular types of product users.

a)

TRUE

b)

FALSE

17.

The process of dividing a market of potential customers into groups based on different characteristics is called

a)

Market Segmentation

b)

Market Analysis

c)

Demographics

d)

Consumer identification

18.

The term "Demographics" refers to

a)

Grouping potential customers based on their beliefs and preferences

b)

Grouping potential customers based on whether or not they have purchased a product in the past

c)

Grouping potential customers using statistical data such as age, race and gender

d)

Grouping potential customers based on where they live

19.

Which of these is NOT a Demographic characteristic, or a statistical way of grouping people that is tracked in the US Census?

a)

Age

b)

Household Income

c)

Race

d)

Political preference

20.

Which of these answer includes ONLY examples of demographics?

a)

Marital status, religion, ethnicity

b)

Household income, gender, race

c)

Age, geographical location, gender

d)

Race, age, hobbies

21.

Segmenting a market based on customers' attitudes, opinions, and interests is called

a)

Demographics

b)

Psychographics

c)

Geographics

d)

Market Segmentation

22.

Which of these answer includes ONLY examples of psychographics?

a)

Interests, opinions, attitudes

b)

Household income, beliefs, race

c)

Age, geographical location, gender

d)

Ethnicity, age, hobbies

23.

When a business divides its market on the basis of where its customers live is called

a)

geographic segmentation

b)

demographic segmentation

c)

psychographic segmentation

d)

behavioral segmentation

24.

Segmenting a market based on customers' buying habits is an example of

a)

demographic segmentation

b)

psychographic segmentation

c)

behavioral segmentation

d)

geographic segmentation

25.

Demographics includes grouping customers based on which three of these characteristics?

a)

Marital status

b)

Gender

c)

Ethnicity

d)

Buying habits

26.

Targeting a group of potential consumers using psychographic characteristics might include using data about

a)

music preferences

b)

race

c)

age

d)

gender

27.

________________ is the process of dividing a market into smaller groups of buyers with distinct needs, characteristics, or behaviors who might require separate products or marketing mixes.

a)

Mass marketing

b)

Market segmentation

c)

Target marketing

d)

Market positioning

28.

Classifying consumers according to their age and marital status is an example of _____________ segmentation

a)

Geographic

b)

Behavioural

c)

Psychographic

d)

Demographic

29.

Classifying consumers according to their purchasing habits is an example of _____________ segmentation.

a)

Behavioural

b)

Geographic

c)

Psychographic

d)

Demographic

30.

Positioning is the process of:

a)

Putting the product in the right place in the customer's mind.

b)

Putting the product in the right shops.

c)

Creating the right relationship with suppliers and retailers.

d)

Putting the product in the right place within a retail store.

31.

These are the reasons why Marketers can't appeal to the same buyers EXCEPT;

a)

buyers are too numerous.

b)

buyers are too widely scattered.

c)

buyers have different needs and preferences.

d)

buyers have same personalities and lifestyles.

32.

'The set of all actual and potential buyers of a product or service’. This statement refers to _______.

a)

market

b)

target market

c)

marketers

d)

consumer behaviour

33.

“The act of dividing the markets into specific groups of consumers/buyers who share common needs and who might require separate products/and or marketing mixes”. This is the definition of _____.

a)

segmentation

b)

targeting

c)

positioning

d)

demographic

34.

“The act of designing an offer so that it occupies a distinct and valued place in the minds of the target customers” is the definition of _______.

a)

segmentation

b)

targeting

c)

positioning

d)

demographic

35.

Geographical segmentation is dividing a market into different units such as ____________.

a)

age, gender and income

b)

race, religion and family status

c)

states, regions and cities

d)

user status, usage rate and loyalty status.

36.

These are the bases of demographic segmentation, EXCEPT _______.

a)

density

b)

gender

c)

occupation

d)

family characteristics

37.

Segmenting the market based on the consumers' economic situation is also known as _________ segmentation.

a)

loyalty status

b)

income

c)

gender

d)

usage rate

38.

___________ segmentation is the process of dividing a market of potential buyers into different groups of people with similar ways of living.

a)

lifestyle

b)

personality

c)

demographic

d)

behavioural

39.

__________ segmentation divides buyers into groups based on their knowledge, attitudes, uses or responses to a product.

a)

Geographic

b)

Demographic

c)

Psychographic

d)

Behavioural

40.

To segment consumers based on user status, marketers will divide the consumers into these categories.

a)

Light, medium and heavy product users.

b)

Loyal, somewhat loyal and not loyal.

c)

Nonusers, ex-users, potential users, first time users, and regular users of the product

41.

'It is a succinct descriptions of the exact position that the product is to take in the minds of the target market'. This refers to __________.

a)

target market

b)

segmentation

c)

positioning map

d)

positioning statement

42.

Target marketing is an important activity for positioning.

a)

True

b)

False

43.

Damia produces children clothing, targeting first -time mothers in the baby boomer generation. Damia uses demographic segmentation variables.

a)

True

b)

False

44.

Why is market segmentation a key to successful marketing strategy?

a)

Many groups of customers have different needs and preferences.

b)

It helps define customer needs and wants more precisely.

c)

It helps more accurately define marketing objectives and allocate resources.

d)

All of the above are reasons that segmentation is important to marketing strategy

45.

Consumer goods marketers commonly use one or more of the following characteristics to segment markets. The bases they use are geography, demographics, psychographics, benefits sought, and usage rate. Market segmentation on the basis of personality, motives, lifestyles and geodemographics is

a)

Geographic

b)

Demographics

c)

Psychographics

d)

Benefits sought

46.

Early to Rise hot air balloon company targets people who are adventurous and funloving. This is an example of .

a)

Demographic segmentation

b)

Usage rate segmentation

c)

Benefit segmentation

d)

Psychographic segmentation

47.

When Burger King targets different groups from children and teens to adults and seniors with different ads and media, it is practicing __________segmentation.

a)

Demographic

b)

Age & life cycle

c)

Psychographic

d)

Behavioral

48.

Cola Zero is a no calorie cola that is targeted at health-conscious consumers. Therefore, Coca cola is using ________ segmentation.

a)

Benefit

b)

Lifestyle

c)

Motive

d)

Age

49.

________ calls for dividing the market into regions, states, counties, cities, or even neighborhoods.

a)

Benefit segmentation

b)

Geographic segmentation

c)

Demographic segmentation

d)

Psychographic segmentation

50.

________ segmentation divides the market into segments based on variables such as age, life-cycle stage, gender, income, occupation, education, religion, ethnicity, and generation.

a)

Geographic

b)

Benefit

c)

Occasion

d)

Psychographic

e)

Demographic

51.

________ segmentation divides buyers into different segments based on social class, lifestyle, or personality characteristics.

a)

Benefit

b)

Occasion

c)

Geographic

d)

Demographic

e)

Psychographic

52.

In the context of behavioral segmentation, markets segmented by ________ can be categorized into light, medium, and heavy product users.

a)

benefits sought

b)

loyalty status

c)

usage rate

d)

user status

e)

occasion

53.

An American cola-manufacturing company that primarily targets rebellious and adventurous people most likely uses ________ segmentation.

a)

occasion

b)

geographic

c)

income

d)

benefit

e)

psychographic

54.

Papillon, a popular retailer of chic women's clothing, segments its market according to consumer lifestyles. Papillon most likely uses ________ segmentation for segmenting its market.

a)

geographic

b)

psychographic

c)

benefit

d)

age and life-cycle

55.

Different soft drinks target different personalities. This is an example of ________ segmentation.

a)

psychographic

b)

demographic

c)

occasion

d)

life-cycle

e)

benefits