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WorksheetsChapter 2 Attitude and Job satisfaction
Total questions: 51
Worksheet time: 17mins
The opinion or belief segment of an attitude.
Affective component
Behavioural component
Cognitive component
Believer component
It is the emotional or feeling segment of an attitude.
Cognitive component
Affective component
Behavioural component
Characteristics component
It is an intention to behave in a certain way toward someone or something.
Affective component in attitude
Behavioural component in attitude
Cognitive component in attitude
Feeling component in attitude
What are the main components of Attitudes?
Cognitive, affective and feeling
Cognitive, affective and behavioural
Cognitive, affective and thinking
Cognitive, affective and evaluation
"I dislike my bos!" Which components of an attitude involve?
Cognitive component
Affective component
Behavioural component
Thingking component
"My supervisor gave a promotion to a cowoker who deserved it less than me. My supervisor is unfair." This represent ____ component of an attitude.
Cognitive
Affective
Behavioral
Feeling
"I'm looking for other work; I've complained about my bos to anyone who would listen". This involves ____ of an attitude.
Cognitive component
Affective component
Behavioural component
Feeling component
Any incompatibility between two or more attitudes or between behaviour and attitudes.
Cognitive dissonance
Affective dissonance
Behavioural dissonance
Feeling disssonance
You know cheating on your income tax is wrong, but you fudge the numbers a bit every year and hope you're not audited. This is known as ____.
Affective Dissonance
Behavioural dissonance
Cognitive dissonance
Individual dissonance
It is a positive feeling about one's job resulting from an evaluation of its characteristics.
Job phenomenon
Job moderating
Job satisfaction
Job involvement
What are the responses to dissatisfaction at the workplace?
Voice, Exit, Neglect, Loyalty
Voice, Exit, Neglect, Leaving
Voice, Exit, Neglect, Active
Voice, Discuss, Neglect, Passive
The ___ response including suggesting improvements, discussing problems with supervisors and undertaking some forms of union activity.
exit
voice
loyalty
neglect
The ___ response passively allows conditions to worsen and includes choronic absenteeism, reduced effort and increased error rate.
exit
voice
loyalty
neglect
Dissatisfaction expressed by passively waiting for conditions to improve is ___.
exit
voice
loyalty
neglect
Inconsistency between the emotions people feel and the emotions they project is known as ___.
emotional dissonance
emotional labor
felt emotions
deep acting
An employee expresses organizationally desired emotions during interpersonal transactions at work is known as ___.
emotional dissonance
emotional labor
felt emotions
surface acting
Job satisfaction is ____ to job performance.
unrelated
equal in number
negatively related
positively related
Satisfied employees increase customer satisfaction because :
They are more friendly, upbeat, and responsive
They are less likely to turnover which helps build long-term customer relationships.
They are experienced.
All of the answers.
The following are three types of organizational commitment:
Affective, Normative & Continuance
Affective, Normative & Engagement
Affective, Conclusive & Continuance
Affective, Destructive & Continuance
Which of the following is true concerning job satisfaction?
Satisfy worker are less likely to quit.
Satisfy worker increase customer satisfaction.
Satisfy worker have fewer avoidable absences.
All of the answers.
It is an emotional attachment to the organization and a belief in its values.
Cognitive commitment
Affective commitment
Normative commitment
Behavioural commitment
The perceived economic value of remaining with an organization in compared to leaving it.
Affective commitment
Cognitive commitment
Normative commitment
Continuance commitment
An obligation to remain with the organization for moral or ethical reasons.
Affective commitment
Cognitive commitment
Normative commitment
Behavioural commitment
You might feel that you should remain with your organization because it has invested money in your training or it paid for your diploma fees. This is known as ___ commitment.
Affective
Normative
Continuance
Behavioural
I just ignore everything in that company even worse thing or good things happens. This is an example of ___ response to job dissatisfaction.
exit
neglect
loyalty
voice
I will discuss with my boss and give opinion how to improve my works satisfaction. This is an example of ___ response to job satisfaction.
Exit
Neglect
Voice
Loyalty
I will wait and hope that things will improve in my company. This is an example of ___ response to job dissatisfaction.
exit
neglect
voice
loyalty
Identifying with the job, actively participating in it, and considering performance important to self-worth.
Job satisfaction
Job involvement
Job turnover
Job Dissonance
Which is the desire to reduce the dissonance ?
Importance of the elements creating dissonance.
degree of individual influence over elements
rewards involved in dissonance
All of the answers.
________ refers to evaluative statements or judgments concerning objects, people, or events.
Behavior
Appearance
Attitude
Demeanor
Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.
organizational dissonance
cognitive dissonance
attitudinal clarification
affective reactance
Which of the following is most likely to be related to reduced absences and lower resignation rates?
high job involvement
low psychological empowerment
high cognitive dissonance
low organizational commitment
The theory of cognitive dissonance was proposed by ________.
Abraham Maslow
Leon Festinger
Daryl Bem
Geert Hofstede
Attitude is comprised of _______ elements
Two
Three
Four
Five
Which is not a component of Attitudes?
Cognitive
Behavioral
Observational
Affective
How does a person's feeling about his job impact his performance?
It strongly impacts how well or how poorly he performs.
It has no impact on his job performance.
Positive feeling does not cause better job performance.
Most people are job doers who do their jobs regardless of their feelings toward those jobs.
What is attitude?
a relatively enduring organization of beliefs, feelings, and behavioral tendencies towards socially significant objects, groups, events or symbols".
a relatively permanent change in behavior brought about by experience
a quality or characteristic that someone or something has
Affective refers to
feelings and emotions
actions
beliefs
Attitudes are formed through
experience
social factors
learning
Observation
all of the above
Cognitive Dissonance refers to
Cognitive dissonance refers to a situation involving conflicting attitudes, beliefs or behaviors.
equilibrium in thoughts , skills and action
Job satisfaction is
how motivated you are to work
the general attitude that people have towards job
how inspired you are to work
no true answer
Which of the following is most likely to be related to reduced absences and lower resignation rates?
high job involvement
high cognitive dissonance
low psychological empowerment
low organizational commitment
high emotional contagion
Which one is NOT Cognitive Dissonance?
texting while driving is unsafe, but you still do it
eating MCD is not healthy but we still eat it
love is so beautiful, so people still pursue it
come late to meeting is indiscipline, but people still do it
Which one is affective?
eat
like
run
walk
What is your feeling towards your supervisor? This is the example of
Single Global rating
Summation core
Feel indebted to the company become main cause of staying in the company. It refers to
Job involvement
Normative commitment
Continuance commitment
Affective commitment
Passive workers who is dissatisfied with their job and tend to react positively will choose to
exit
voice
loyal
neglect
Which one is cognitive attitude?
Malaysia is a multi-cultural society
I love Malaysia
We visit Malaysia
We avoid coming to Malaysia
Job Satisfaction is a collection of positive and/or negative feelings that an individual holds toward his or her job.
TRUE
FALSE
Satisfied employees have will always apply avoidable absences because they enjoy working in the organisation.
TRUE
FALSE
