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WorksheetsHow to Win Friends and Influence People All Principles
Total questions: 30
Worksheet time: 15mins
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1: If you want to gather honey, don't kick over the beehive
Principle 1
Don’t criticize, condemn or complain.
Ask questions instead of giving direct orders.
The only way to get the best of an argument is to avoid it.
Make the other person feel important—and do it sincerely.
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
2: The big secret of dealing with people
Principle 2
Be a good listener. Encourage others to talk about themselves.
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and
lavish in your praise.”
Begin with praise and honest appreciation.
Give honest and sincere appreciation.
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
3: He who can do this has the whole world with him. He who cannot walks a lonely way
Principle 3
Get the other person to say “yes, yes” immediately.
Arouse in the other person an eager want.
Become genuinely interested in other people.
Begin in a friendly way.
SIX WAYS TO MAKE PEOPLE LIKE YOU
4: Do this and you'll be welcome anywhere
Principle 1
Try honestly to see things from the other person's point of view.
Don’t criticize, condemn or complain.
Let the other person save face.
Become genuinely interested in other people.
SIX WAYS TO MAKE PEOPLE LIKE YOU
5: A simple way to make a good impression
Principle 2
Make the other person happy about doing the thing you suggest.
Let the other person feel that the idea is his or hers.
Smile.
Give honest and sincere appreciation.
SIX WAYS TO MAKE PEOPLE LIKE YOU
6: If you don't do this, you are headed for trouble
Principle 3
Talk about your own mistakes before criticizing the other person.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Call attention to people’s mistakes indirectly.
Begin in a friendly way.
SIX WAYS TO MAKE PEOPLE LIKE YOU
7: An easy way to become a good conversationalist
Principle 4
Be a good listener. Encourage others to talk about themselves.
Begin with praise and honest appreciation.
Give honest and sincere appreciation.
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and
lavish in your praise.”
SIX WAYS TO MAKE PEOPLE LIKE YOU
8: How to interest people
Principle 5
Let the other person do a great deal of the talking.
Be sympathetic to the other person's ideas and desires.
Give the other person a fine reputation to live up to.
Talk in terms of the other person’s interests.
SIX WAYS TO MAKE PEOPLE LIKE YOU
9: How to make people like you instantly
Principle 6
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Throw down a challenge.
Make the other person feel important—and do it sincerely.
Dramatize your ideas.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
10: You can’t win an argument
Principle 1
The only way to get the best out of an argument is to avoid it.
Talk in terms of the other person’s interests.
Appeal to the nobler motives.
Use encouragement. Make the fault seem easy to correct.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
11: A sure way of making enemies—and how to avoid it
Principle 2
Let the other person do a great deal of the talking.
Give the other person a fine reputation to live up to.
Begin in a friendly way.
Show respect for the other person's opinions. Never say, "You're wrong."
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
12: If you're wrong, admit it
Principle 3
Show respect for the other person's opinions. Never say, "You're wrong."
Call attention to people’s mistakes indirectly.
If you are wrong, admit it quickly and emphatically.
Smile.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
13: A drop of honey
Principle 4
Give the other person a fine reputation to live up to.
Begin in a friendly way.
Don’t criticize, condemn or complain.
Call attention to people’s mistakes indirectly.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
14: The secret of Socrates
Principle 5
Ask questions instead of giving direct orders.
Begin in a friendly way.
Get the other person to say “yes, yes” immediately.
Smile.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
15: The safety valve in handling complaints
Principle 6
Be a good listener. Encourage others to talk about themselves.
Get the other person to say “yes, yes” immediately.
Throw down a challenge.
Let the other person do a great deal of the talking.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
16: How To Get Cooperation
Principle 7
Let the other person feel that the idea is his or hers.
Let the other person save face.
Let the other person do a great deal of the talking.
Be sympathetic to the other person's ideas and desires.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
17: A formula that will work wonders for you
Principle 8
Give the other person a fine reputation to live up to.
Talk about your own mistakes before criticizing the other person.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Try honestly to see things from the other person's point of view.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
18: What everybody wants
Principle 9
Try honestly to see things from the other person's point of view.
Begin with praise and honest appreciation.
Be sympathetic to the other person's ideas and desires.
Make the other person happy about doing the thing you suggest.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
19: An appeal that everybody likes
Principle 10
Appeal to the nobler motives.
Be sympathetic to the other person's ideas and desires.
Give the other person a fine reputation to live up to.
Talk about your own mistakes before criticizing the other person.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
20: The movies do it. TV does it. Why don't you do it?
Principle 11
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and
lavish in your praise.”
Dramatize your ideas.
Appeal to the nobler motives.
Let the other person feel that the idea is his or hers.
HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
21: When nothing else works, try this
Principle 12
Dramatize your ideas.
Be a good listener. Encourage others to talk about themselves.
Throw down a challenge.
Let the other person save face.
BE A LEADER
22: If you must find fault, this is the way to begin
Principle 1
Begin with praise and honest appreciation.
If you are wrong, admit it quickly and emphatically.
Throw down a challenge.
Give the other person a fine reputation to live up to.
BE A LEADER
23: How to criticize—and not be hated for it
Principle 2
Ask questions instead of giving direct orders.
Use encouragement. Make the fault seem easy to correct.
Throw down a challenge.
Call attention to people’s mistakes indirectly.
BE A LEADER
24: A talk about your own mistakes first
Principle 3
Give the other person a fine reputation to live up to.
Talk about your own mistakes before criticizing the other person.
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and
lavish in your praise."
Dramatize your ideas.
BE A LEADER
25: No one likes to take orders.
Principle 4
Get the other person to say “yes, yes” immediately.
Talk in terms of the other person’s interests.
Ask questions instead of giving direct orders.
Give honest and sincere appreciation.
BE A LEADER
26: Let the other person save face
Principle 5
Don’t criticize, condemn or complain.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Appeal to the nobler motives.
Let the other person save face.
BE A LEADER
27: How to spur people on to success
Principle 6
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and
lavish in your praise.”
Begin in a friendly way.
Smile.
Show respect for the other person's opinions. Never say, "You're wrong."
BE A LEADER
28: Give a dog a good name
Principle 7
Use encouragement. Make the fault seem easy to correct.
Let the other person feel that the idea is his or hers.
Give the other person a fine reputation to live up to.
Get the other person to say “yes, yes” immediately.
BE A LEADER
29: Make the fault seem easy to correct
Principle 8
If you are wrong, admit it quickly and emphatically.
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.
Give honest and sincere appreciation.
BE A LEADER
30: Making people glad to do what you want
Principle 9
Let the other person save face.
Use encouragement. Make the fault seem easy to correct.
Dramatize your ideas.
Make the other person happy about doing the thing you suggest.
