WorksheetsLodging Management Quiz
Total questions: 23
Worksheet time: 12mins
The lodging industry in the United States started with which of the following types
of hotels?
Resorts
Extended-stay suites
Roadside limited-service hotels
Luxury full-service hotels
Who is the founder of Holiday Inn®?
Kemmons Wilson
Howard Johnson
Lord Charles Forte
Ellsworth Statler
Which of the following is NOT one of the discussed challenges confronting the
lodging industry?
Increased competition
Increased guest sophistication
Safety issues
Globalization
Which of the following organizations launched the star system for hotel rating?
American Automobile Association
Hotelstars® Union
Forbes Travel Guide
Mobil Travel Guide
A business traveler is NOT likely to stay at which of the following types of lodging
properties?
Commercial lodging caters
Airport hotels
Conference centers
Guesthouses
Which of the following types of hotels typically offer 24-hour concierge services?
Upscale limited-service hotels
Midscale full-service hotels
Upscale full-service hotels
Luxury full-service hotels
Which of the following is an example of upscale limited-service hotel?
Days Inn®
Candlewood Hotel®
Ramada Inn®
Hyatt Hotel®
Which of the following amenities is less likely to be found in an extended-stay
hotel?
A large-scale meeting room
Basic kitchen
Fitness center
Coin-operated laundry facility
Which of the following is NOT one of the responsibilities of the rooms department?
Guest reception
Housekeeping
Guest dining services
Forwarding of mail and phone messages
Which of the following is NOT a job responsibility of a guest room inspector?
Inspecting all areas of the hotel for cleanliness
Training guest room attendants
Supplying each room with clean linens
Controlling equipment and supplies
Which of the following positions assist guests as they enter and leave the hotel,
make arrangements for taxis and direct traffic in the hotel driveway?
Doorman
Bellman
Guest service representative
Concierge
The food and beverage department is supervised by which of the following
positions?
Executive chef
Food and beverage director
Restaurant manager
Vice President of rooms service
Which of the following is NOT one of the main responsibilities of the human
resources department?
Recruiting
Investing
Training
Maintaining positive employee relations
During which of the following time periods did the lodging industry start to boom in
the United States?
After World War I
After World War II
After 1960s
After 1970s
Who first used a forecasting committee to predict the number of rooms to be sold
in advance in order to better schedule the employees?
Ellsworth Statler
Kemmons Wilson
J. Willard Marriott
Conrad Hilton
Which of the following is NOT a common characteristic of the lodging industry?
Perishability
Receptiveness
Highly stable
Labor intensive
Which of the following types of lodging properties are planned travel destinations
featuring a special facility or environment?
Resorts
Campsites
Motels
Guesthouses
Which of the following types of full-service hotels typically include hotels rated with
five stars?
Luxury full-service hotels
Deluxe full-service hotels
Midscale full-service hotels
Upscale full-service hotels
Which of the following is an example of extended-stay lodging?
Homestead®
TownePlace Suites®
Holiday Inn Express®
Four Seasons® Hotel Chicago
How often does the diamond system reevaluate hotels?
Once three months
Once six months
Once a year
Once two years
Which of the following positions is responsible for assisting guests by getting
directions, making reservations, arranging tours and anything else the guests
would request ?
Bellman
Front desk agent
Reservationist
Concierge
Which of the following positions is responsible for planning and organizing
services of delivering food to guest rooms?
Sous chef
Beverage manager
Room service manager
Restaurant manager
Which of the following positions is responsible for assigning guest rooms,
monitoring the room availability and assisting the reservations manager in
updating reservations statistics?
Reservations manager
Deluxe full-service hotels
Front desk agent
Guest service representative
