Font size
WorksheetsBOH Course Review
Total questions: 77
Worksheet time: 2hrs 52mins
When time is short, what is the preferred style of leadership?
Autocratic
Democratic
Neither
When players are learning new skills, what is the preferred style of leadership?
Democratic
Autocratic
Neither
Which of the follow is not an advantage of autocratic management style?
Decision making is quick
Communication is direct
Decision making takes time
High regard for efficiency
Two way communication ...
Encourages discussion and feedback
A hierarchical approach to management
Is closed to two people in management
Problem solving between indivuduals
Laissez-Faire management style is also called
Structured approach
Authoritative approach
Hands off style
Individual approach
A ___ is a company's description of it's main purpose. It states why the company exists and what it is trying to accomplish.
mission statement
core value
vison
goal
A ___ system is the overall process that managers use to control emplyee behaviour and performance.
plan
control
manage
lead
External Control Measures includes:
Performance Based Compensation
Progressive Discipline
Personal Goal Setting
Self-discipline
Having a clear sense of the future is called
A vision
Leadership
Planning
Fortune telling
___________________ is the process of inspiring others to work hard and to accomplish a common goal or important tasks
Planning
Leading
Organizing
Controlling
__________ refer(s) to forces within the individual that account for the level, direction, and persistence of effort expended at work.
Work desire.
Motivation.
Job preferences.
Job expectations.
Career aspiration.
__________ are externally administered; they are valued outcomes given to someone by another person, typically a supervisor or higher-level manager
Extrinsic rewards.
Intrinsic rewards.
Lower-order needs.
Higher-order needs.
Valences.
__________ are self-administered and they occur “naturally” as a person performs a task.
Extrinsic rewards.
Intrinsic rewards.
Lower-order needs.
Higher-order needs.
Valences.
The system of awarding pay increases in proportion to individual performance contributions is a __________.
Gain-sharing system.
Merit pay system.
Scanlon system.
Profit-sharing system.
A manager can __________ an employee by administering an unpleasant outcome, such as a verbal reprimand, pay reduction, or demotion.
Encourage.
Satisfy.
Punish.
Reward.
Reinforce.
A person at the self-actualization level of Maslow’s hierarchy will be satisfied by the following outcomes:
Creative and challenging work.
Participation in decision making.
Job flexibility.
Growth of learning and skills
All of the above
A person who likes praise and recognition from his or her supervisor is seeking the satisfaction of the __________ needs in Maslow’s hierarchy.
Physiological.
Esteem.
Self-actualization.
Safety.
Social.
__________ refers to the presence of “free riders” that slack off because responsibility is diffused in teams and others are present to do the work.
Social imperfection.
Poor work ethics.
Antisynergy.
Synergy.
Social loafing.
__________ are not recognized on organization charts and are not officially created to serve an organizational purpose.
Psychological groups.
Unofficial groups.
Emergent groups.
Informal groups.
Ad hoc groups.
A committee is a __________.
Group of people who meet to work on a specific problem.
Permanent self-managing team.
Temporary work team.
Formal team of people working together outside their daily job assignments to pursue a specific purpose.
Informal collection of people working together in a division of labor to accomplish a common purpose.
Frank works in the downtown office of a large consulting firm. Joe, Steve, and Michele work in a branch office in a northwest suburb. Joan and David work in a branch office in an eastern suburb. When these people collectively work on problems and try to figure out solutions that they all can accept, they sit down at their computer terminals and communicate with each other through a special software program that guides their discussion. These people are operating as __________.
A free riding group.
Committee
A virtual team.
An informal group.
A human network.
An effective team is defined as one that __________.
Achieves and maintains high levels of task performance.
Achieves and maintains member satisfaction.
Is functional and productive (viable).
All of the above
None of the above
A tendency for highly cohesive groups to lose their individual evaluative capabilities is called __________.
Group Think
Norm overload.
Dysfunctionalism.
Synergy.
Group stasis.
The degree to which members are attracted to and motivated to remain part of the team is called __________.
Groupthink.
Norm intensity.
Cohesiveness.
System interaction.
Social behavior.
Leading is related to the other management functions. Specifically, __________ sets the direction and objectives; __________ brings the resources together to turn plans into action; __________ builds the commitments and enthusiasm needed for people to apply their talents fully to help accomplish plans; and __________ makes sure things turn out right.
Planning,... leading, ...organizing, ...controlling.
Leading,... planning ,... organizing,... controlling.
Planning,... organizing ,... leading,... controlling.
Organizing,... planning ,... leading ,... controlling.
Leading ,... organizing ,... planning ,... controlling.
An organization is an arrangement of people and resources working in a planned manner toward specified strategic goals.
True
False
A(n) __________ is an arrangement of people and resources working in a planned manner toward specified strategic __________.
business, profit
hierarchy, purpose
organization, goals
labour force, aims
The mental ability to coordinate and integrate all of an organization's activities; the ability to think analytically and solve complex problems is considered which skill?
Technical
Conceptual
Human
Behavioural
An organization is more efficient when each person within the organization works on specialized tasks. This is called...
Organizational Behaviour
Division of People
Division of Labour
Organizational Theory
Who are the stakeholders?
Suppliers
Employees
Communities
All the Above
Managers who have responsibility for work activities that make a direct contribution to production of the organization's product or service are called __________.
Middle managers
Staff managers
Line managers
General managers
Administrators
The three branches of the classical approach to management are __________.
Behaviourism, rationalism, and self-actualization
Scientific management, administrative management, and bureaucratic organization
Economic, modern, and self-actualization
Open, closed, and entropic
According to McGregor, Theory Y managers tend to see their subordinates as __________.
Passive, dependent, and reluctant
Irresponsible, resistant to change, lacking in ambition, disliking work, and preferring to be led rather than to lead
Willing to work, willing to accept responsibility, capable of self-direction, capable of self-control, imaginative, and creative
Disliking work because they prefer to lead rather than to be led
Basically rational and motivated by money
An organization is a __________.
A collection of people working together in a business
A collection of people working in different departments
A collection of people accountable to a single manager
A collection of people working competitively to carry out the mission
A collection of people working together to achieve a common purpose
the ability to motivate individuals and groups to accomplish important goals
human relations
influence
formal influence
leadership
Which one is not a recognized key skill of management?
Conceptual skills
Human skills
Technical skills
Writing skills
True or False
The number of managerial positions at each level varies from organisation to organisation.
True
False
Technical skills are more important for which level of manager?
Top
Middle
Front-line
None
Conceptual skills are more important for which level of manager?
Top
Middle
Front-line
None
Human relational skills are most important for which level of management
Top
Middle
Front-line
All levels of managers
Arranging tasks, people, and resources is typical of what managerial function? (organizing, planning, leading, controlling)
organizing
planning
leading
controlling
Measuring performance and taking action to ensure desired results explains which function of management?
Planning
Organizing
Leading
Controlling
Who is known as the father of scientific management?
Frank Gilbreth
Max Weber
Henri Fayol
Frederick Taylor
The practical lessons of scientific management include all of the following except
make results-based compensation a performance incentive.
select workers with the right abilities to do the job.
allow workers to have input into the determination of work methods and performance standards.
Train supervisors to support workers by carefully planning their work.
The first step in the decision-making process involves _____________.
generating alternative solutions and evaluating them
identifying and defining the problem
implementing the preferred solution
selecting a preferred solution
Shows low concern of people and low concern for production
team management
impoverished management
country club management
High concern of people and high concern for production.
management
authority-compliance management
team management
Identify the unethical behavior
Following code of ethics
Bribery and Corruption
Integrity
Accountability
Stakeholders are the individuals or groups who:
Are the shareholders in key competitors
Determine the strategy of the organization
Dominate the operational issues in the organization
Have an interest or concern in the activities of an organization
A concept that corporations have an obligation to consider the interests of customers, employees, shareholders, communities, and ecological considerations in all aspects of their operations.
Corporate governance
Corporate Social Responsibility
Corporate culture
Social Responsibility
The arguments for CSR involve
Recognition of moral obligations by business.
Need to balance power with responsibility.
Voluntary actions would prevent government regulations.
All of the above
Which of the following shows corporate responsibility?
A car-manufacturing company sells cars at very expensive prices to discourage people from buying cars and consuming fossil fuel
A car-manufacturing company that takes into consideration fuel efficiency
A car-manufacturing company that tries to cut production costs that may compromise product quality
True or false.
Companies should take the expectations of the broader community into account when making decisions.
True
False
Corporate Social Responsibility is
managing a business in such a way that the broader community including owners, and the environment are taken into account when making business decisions.
managing a business in such a way that the broader community including the employees, competitors, customers and suppliers are taken into account when making business decisions
managing a business in such a way that the broader community including the owners and employees are taken into consideration when making business decisions
managing a business in such a way that the broader community, including employees, customers, suppliers and the environment, is taken into consideration when making business decisions
Link between an organization’s management and its employees; designed to maximize employee performance
Course of action taken to achieve long-range goals reflecting the company’s direction and purpose
What does the M in SMART stand for?
Maximum - there are no limits for goals
Memorable - a goal must be easily remembered
Measurable - a goal must have some kind of number attached so you have a way to know if you are reaching the goal.
Mental - you have to be able to think about the goal.
What does the A in SMART stand for?
Attainable - a goal must be reachable; you CAN do it.
Admirable - a goal must impress people.
Artistic - a goal must be creative.
Academic - a goal must be scholarly and oriented towards learning.
