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WorksheetsQuiz
Total questions: 15
Worksheet time: 7mins
2022 WIN YTM Nov Productivity GP/FTE, FILE/FTE 成绩分别最高的是哪个team？
GP/FTE:FBI FILE/FTE:UNI
GP/FTE:UNI FILE/FTE:UNI
GP/FTE:FBI FILE/FTE:NES
GP/FTE:NES FILE/FTE:WLD
2022 WIN Productivity GP/FTE target 是___, FILE/FTE的target 是___？
2022 MCX Productivity GP/FTE target 是___, FILE/FTE的target 是___？
WIN: 8.3/112.9 MCX: 8.3/146
WIN:8.5/112.9 MCX:8.3/146
WIN:8.3/146 MCX:8.5/112.9
WIN:8.3/112.9 MCX:8.5/146
2022 Objective 下有哪些category?
Transformation
Customer Centricity
Productivity
Service Failure
L&S Business Control
2022 WIN KCX YTM Nov 的Scorecard成绩是多少？
KCX-CC:73
KCX-CM:98
KCX-CC:111
KCX-CM:98
KCX-CC:73
KCX-CM:65
KCX下的CC/CM的全称分别是什么？
CC: Customer Care.
CM: Customer Metrics.
CM: Customer Centricity.
CC: Customer Metrics.
CC: Customer Centricity.
CM: Customer Metrics.
CCC-CSAT的Negative分数是多少？
1
2
3
L&S 包含哪些KPI item?
ICB Dispute & FTHR
PO Creation Timeliness % & Invoicing Timeliness %
Prior Period Impact
Unbilled SO
SO without PO
L&S 哪些item的performance越低，分数越高?
FTHR
ICB Dispute
Unbilled SO
Prior Period Impact
SO without PO
2022 L&S 哪些item的WIN YTM Nov performance 达到了Target?
SO without PO
Unbilled SO
Prior Period Impact
ICB Dispute
Invoicing Timeliness %
2022 WIN一共有多少个account 上了Case Management？
41
43
45
46
Case Management-CSAT/CM-Case LT in 8 hours% 的taget 分别是多少？
90%;60%
95%;60%
60%;92%
90%;66%
WIN 2022年的service failure budget是多少，target是多少？
Budget:107020USD
Target: 0
Budget: 13039USD
Target: 0
Budget: 0
Target: 13039USD
哪个Team 2022 1-11月的KCX performance 都是满分?
FBI
UNI
NES
STR
2022年WIN 开展了哪些service failure risk control 的活动?
SOP bank
IOP audi
Case sharing
2022年两次Gallup survey WIN的成绩分别是 ___& ___。第二次比第一次上升了 ___百分位。
4.68/4.87/4
4.68/4.97/4
4.79/4.88/3
4.69/4.88/3
