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WorksheetsBehaviour and Communication in a Salon Environment
Total questions: 11
Worksheet time: 7mins
What legislation must we follow in the salon?
HASAWA
Code of Conduct
Health and Awareness
Personal Preparation Equipment
Salon ____ of _______
(a)
What should you NOT do in a salon environment?
Respect others
value client(s)
Co-operate with others
Eat in the salon
How should you behave with colleagues in a salon?
Ensure you are up-to-date with all personal problems of all staff
Work as a team, be respectful and kind.
Deal with all disagreements as and when they happen
Share information about your client with all colleagues
Maintaining eye contact is an example of (a) body language
Why is it important to present a professional attitude?
To have happy clients, a good business and good staff morale
So that you can smile
To make people like your clothes
To keep the boss happy
Positive attitudes and behaviour includes:
Dancing to songs on the radio in the salon
Talking to your colleagues when doing a clients hair
Positive manner and behaviour, Professional manner, Team Work
Making the boss coffee
State 5 types of negative behaviour
(a)
State the consequences of negative attitudes
Risk of Causing Harming harm, Embarrassment for clients and work colleagues,Unpleasant client experience, Loss of Job
The boss will be angry
The client will be upset
It doesn't matter no-one takes any notice
Personal hygiene means:
Wearing lipstick
Cleaning the salon
You should shower daily, clean teeth, fresh breath, deodorant, avoid overpowering perfume/ aftershave)
Spraying body spray
Before and During Treatments - You should
Put your lipstick on
Paint your nails
Have a chat with your friends
Wash Your hands between clients, cover cuts and wounds with plaster, wear personal protective equipment.
