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WorksheetsPBT Ch 3 Hartman Communication and Patient Diversity
Total questions: 12
Worksheet time: 6mins
Written words are considered
A form of oral communication
A form of nonverbal communication
A form of verbal communication
A form of body language
A patient who is pressing her lips together and not making eye contact is communicating by means of
Oral
communication
Signal- based
communication
Body
language
Cultural
communication
Just before a phlebotomy technician begins a blood draw the patient says,
" Wait! I don't want to do this!"
Which of the following responses is most likely to make the patient fell defensive?
" Why not!"
"Can I answer any questions for you"?
"Do you need a little more time?"
" I won't do this until you're ready, but it will be over quickly once we start."
A patient expresses fear about a possible diagnosis during a blood draw. Which of the following is a cliched response?
"Have you talked to your doctor about these concerns?
" I always try to remember that everything happens for a reason."
" This must be a stressful time for you. I'm sorry."
"Your doctor will be able to talk you through the results. I know it can be scary."
PBTs Diosa and Nikki are both bluent English-speakers, but they share a cultural background and (non-English) native language. When they are working together what principle should guide their interaction?
They should only speak English to each other on the job.
They should speak their native language only when they do not want patients to understand what they are saying.
They should speak their native language on the job only if their supervisor also understands the language
They should speak their native language on the job only if patients say it does not bother them.
A patient who has blood drawn frequently expresses concern when a phlebotomy technician prepares to use a straight needle for a blood draw at the inner elbow. She informs the PBT that her veins are small and hard to stick and that usually PBTs end up using a butterfly needle and drawing from her hand. Which of the following responses shows that the PBT is respecting the patient's concerns?
" Well I have a great track record with tricky veins. I'm sure I can get you right here. "
"A lot of phlebotomists just don't even try. This is the right way to start"
"Would you mind if I check your arms first? I'm sure you know it can hurt more to have blood drawn from your hand. If I don't see something good in your arms we can try the hand"
" I am only supposed to use a few butterflies a week. They're expensive. I'll try this first, o.k?'
A phlebotomy technician says to a patient, " You're here for a CBC and some coag studies, right?" This use of medical terminology is
The most accurate way to communicate with patients
Not appropriate, since patients may not understand
Only appropriate with patients who seem very intelligent
Only appropriate with patients the phlebotomy technician knows personally
A requisition specifies that a blood draw must be performed at 1430. What time should the draw take place?
At 4:30 p.m.
At 6:30 p.m.
At 2:30 p.m.
At 2:30 a.m.
Which of these would be considered an incident and require completion of an incident report?
A blood draw is performed 10 minutes later than the time on the requisition
A patient taking anticoagulants continues to bleed lightly for five minutes after a blood draw
A set of specimens is labeled with the wrong patient's identifying information
A patient accidentally drops a valuable piece of jewelry at a drawing station and has to be called back to retrieve it
A patient having surgery receives the incorrect type of blood due to an identification error. The official term for this type of even is a _________.
Sentinel event
Fireable offense
Warning event
Reportable occurrence
A phlebotomy technician likes to play mellow, calming music at his drawing station. It should be turned off when the PBT is communicating with patients who
Have a visual impairment
Have an intellectual disability
Are non-native speakers of English
Have a hearing impairment
A blood culture is ordered for a hospital patient who does not speak English. When the PBT gets to the patient's room she finds that the patient's 18-year-old grandson, who speaks fluent English, is visiting. Which of the following best describes how the PBT should ensure that the patient understands and consents to the procedure?
The PBT should ask the grandson to translate
The PBT should ask the grandson to get permission from the patient for the grandson to translate
The PBT should tell the patient, through his grandson, that she will return soon with an interpreter.
The PBT should ask the grandson to translate, but watch closely to make sure nobdy seems confused by the medical terminology
