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WorksheetsSERVICE ADVISOR - L1
Total questions: 25
Worksheet time: 50mins
Name
Class
Date
1.
SERVICE ADVISOR NEEDS TO ATTEND CUSTOMER ON ARRIVAL WITH IN HOW MANY MINUTE
a)
2 MINUTE
b)
1 MINUTE
c)
5 MINUTE
d)
15 MINUTE
2.
VEHICLE WALK AROUND WITH CUSTOMER SHOULD BE COMPLETE WITH IN HOW MANY MINUTE
a)
2 MINUTE
b)
1 MINUTE
c)
5 MINUTE
d)
15 MINUTE
3.
RESPONSIBILITY OF PICK UP AND DROP IS FOR
a)
SECURITY AND SERVICE ADVISOR
b)
CRE AND SECURITY GUARD
c)
CRE AND CHAUFFEUR
d)
QUALITY INSPECTOR AND SERVICE ADVISOR
4.
THREE LEVELS OF LISTENING ARE:
a)
IGNORANT
b)
SELECTIVE
c)
ACTIVE
d)
ALL OF THE ABOVE
5.
FULL FORM OF (CSI) IS CUSTOMER SERVICE INDEX
a)
TRUE
b)
FALSE
6.
SERVICE ADVISOR IS NOT RESPONSIBLE FOR THE QUALITY OF WASHING DONE AT THE WORKSHOP
a)
TRUE
b)
FALSE
7.
IN MG WE FOLLOW HOW MANY STEP AS IN PROCESS OF SERVICE
a)
6 STEP PROCESS
b)
5 STEP PROCESS
c)
7 STEP PROCESS
d)
8 STEP PROCESS
8.
WHAT ARE THE EXPECTATIONS OF MG FROM A SERVICE ADVISOR?
a)
CUSTOMER DELIGHT
b)
HONESTY
c)
BUILDING BRAND IMAGE
d)
ALL OF THE ABOVE
9.
WE COMMUNICATE FROM:
a)
BODY LANGUAGE
b)
WORDS
c)
TONE
d)
ALL THE ABOVE
10.
PROCESS OWNER OF VEHICLE DELIVERY?
a)
CRE
b)
JOB CONTROLLER
c)
SERVICE ADVISOR
d)
QUALITY INSPECTOR
11.
DURING WALK AROUND ALWAYS INTERACT WITH THE CUSTOMER AND DO NOT INSPECTION ALONG WITH THE CUSTOMER
a)
TRUE
b)
FALSE
12.
PROCESS FOR QUALITY CHECK MECHANICAL IS TO FIX CUSTOMER'S CONCERN (FIX IT RIGHT IN FIRST TIME)
a)
TRUE
b)
FALSE
13.
AFTER EXPLANATION OF JOBS DONE REQUEST CUSTOMER TO COMPLETE THE PAYMENT FORMALITIES AND ESCORT THE CUSTOMER TO THE RECEPTION THIS IS THE KEY RESPONSIBILITY OF SERVICE MANAGER
a)
TRUE
b)
FALSE
14.
WRITE THE FULL FORM OF VDS
a)
VEHICLE DIAGNOSTIC SHEET
b)
VEHICLE DELIVERY SYSTEM
c)
VEHICLE DIAGNOSTIC SYSTEM
d)
VEHICLE DEMONSTRATION SYSTEM
15.
WHILE CALLING TO THE CUSTOMER, AFTER THE INTRODUCTION OF SELF AND DEALERSHIP WE SHOULD
a)
CONFIRM THE CUSTOMER NAME
b)
SEEK PERMISSION TO TALK
c)
TELL OBJECTIVE OF THE CALL
d)
NONE OF THE ABOVE
16.
DURING VEHICLE DELIVERY PROCESSING ENSURE TO ADJUST CAR SETTINGS AS PER CUSTOMER’S PREFERRED SETTING
a)
TRUE
b)
FALSE
17.
MG ROADSIDE ASSISTANCE PROVIDE THE BENEFITS OF 5 LITER FUEL ASSISTANCE
a)
ONCE A YEAR
b)
TWICE A YEAR
c)
THRICE A YEAR
d)
NONE OF THE ABOVE
18.
LISTENING IS AN IMPORTANT ELEMENT IN COMMUNICATION
a)
TRUE
b)
FALSE
19.
AIR FILTER IS PART OF _______ SYSTEM
a)
EXHAUST
b)
INDUCTION
c)
COOLING
d)
LUBRICATION
20.
IN FWD _________ WHEELS ARE POWERED
a)
REAR
b)
FRONT
c)
ALL
d)
SELECTIVE
21.
WHICH DRIVE LAYOUT IS BEST SUITED FOR OFF-ROADING
a)
REAR WHEEL DRIVE
b)
FRONT WHEEL DRIVE
c)
FOUR WHEEL DRIVE
d)
ALL OF THE ABOVE
22.
_________ SUSPENSION IS USED IN FRONT END OF CARS
a)
INDEPENDENT
b)
SEMI INDEPENDENT
c)
NON-INDEPENDENT
d)
RIGID AXLE
23.
SAFETY SYSTEM WHICH WORK TO AVOID COLLUSSION IS
a)
PASSIVE SAFETY
b)
SEMI PASSIVE SAFETY
c)
ACTIVE SAFETY
d)
SECURITY
24.
__________ SYSTEM AVOIDES SKIDDING
a)
EBD
b)
ABS
c)
ESP
d)
TRACTION CONTROL
25.
GLOSTER COMES WITH _______ SYSTEM
a)
ADAS - L2
b)
ADAS - L3
c)
ADAS L-1
d)
ADAS - L0
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