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WorksheetsKnowledge Check 6 CSS
Total questions: 5
Worksheet time: 2mins
Name
Class
Date
1.
Name 4 of 7 types of Tasks previously reviewed
4 lines
2.
How do customers post a question or reply to us that becomes a Task?
a)
By sending a Fax
b)
From their Account center
c)
By sending a Text message
d)
From their personal email
3.
When would you close a Task?
a)
Every time the customer is making a complaint
b)
Every time the customer place a claim
c)
Every time you speak to a customer and there is an open task
d)
Every time you contact the Technician
4.
How do you close a Task that's no longer needed?
4 lines
5.
Which Tasks should you never close?
a)
Internal tasks: Authorizations, Consumer Advocate
b)
External task: Customer Post a Question to Us
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