CST must receive his cpe through branches only

SLA for change port is

CCA will make Verification with Birthday date only if CST contact throw digital channels

SLA for Cancellation Through branch

Corporates CST can Cancel from branches only

CST can make cancellation request from ...?

Retention Offers : discount on current bundle only  

CCA will offer to CST Extra Quota offer first .?

SLA For billing legal action (billing validation) is 3 Working Hours ?

In case CST want to cancel the service we must inform him about all due amounts such as 

SLA for remove Matrix TT is ...?

Prepaid CST can Retain Even if Cancellation Order Created on OM

CST can Request Suspension his account for 30 LE Without VAT ..

CCA can make concession request for voice down TTS if found which SR of the following ?

In Complain Concession we will add the amount to customer's balance ?

incase CST ask for cancellation CCA will create SR ( FBB Non-Tech Inquiry ---Service Cancellation----Ask for Cancellation)

CCA should follow cancellation request with CST without asking him about reason for cancellation

 IN Retention Offering ,, CCA will not offer retention on CST if cancellation reason was…

CCA can know if CST has rent CPE through BSS from