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WorksheetsPrepare Reports
Total questions: 8
Worksheet time: 5mins
List who is arriving and departing on a single day. Needs to be updated every time a change occurs e.g. cancellations, new reservations, walk-ins or early departures.
Guest feedback summary
Room maintenance records
Arrival List and Departures List
Room status report
List of special requests made by booking and arriving guests.
Occupancy reports
Special requests report
Room status report
Occupancy reports
A summary of feedback (including complaints) received from guests. Compiled from the feedback form issued to all guests.
Guest feedback summary
Room maintenance records
Arrival List and Departures List
Room status report
When you are putting together reports for management, do them on the __________. You can store and send them electronically, e.g. by email.
paper and pencil
computer
cellphone
2. So management can keep track of how the business is going and make decisions about the future. These reports may be ______, ________, or _______.
daily, weekly, monthly
weekly, daily, monthly
monthly, daily, weekly
You must never ________ guest information or business information with anyone.
disguise
discourage
disrespect
discuss
There is no need to print out ________ unless you are asked to do so.
report
message
information
Main departments that needs the Front Desk reports
Reception and Reservations
Concierge (e.g. porters) and Housekeeping
Maintenance, Finance and food and Beverage
Management and Administration
Sales and Marketing
