A guest with a booking cancels the room in time for the room to be resold

Rooms side by side but without a connecting door between them

Staff from the shift ending pass on any important information to the staff on the next shift

People who don't have a reservation, but arrive at the hotel wanting a room for that night

The guest is not expected to check out today and will stay in the hotel tonight.

Highest advertised rate, without any discounts

Rooms side by side but with a connecting door between them

Things that are included in the bill, such as room and breakfast or use of gym

The hotel has accepted more bookings that rooms available

Someone who leaves the hotel without paying their bill. This can also be known as a "walk-out"

Very Important Person

Move a guest to other accommodation due to overbooking. Sometimes called a "walk"

Particular dates when the hotel is fully booked

Extra items that the guest may have to pay for, such as mini bar items