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WorksheetsWarranty and Guarantee
Total questions: 15
Worksheet time: 45mins
What is Warranty?
Time limit on produce
Product
manufacturer's written assurance to the customer who is buying the product
Customers Packaging
What is Guarantee?
Quality Assurance
Managers service
Products
commitment made by the manufacturer to the buyer that states if the product is of low quality or does not satisfy the specifications and facts promised
Whats the difference between W&G? (2)
Guarantees can be given to the customer in written or verbal formats, where it is too tough to prove verbal guarantees
The warranty assures the customer that the product's specifications are true and comply with all such specs genuinely.
Happiness in their products
Manufacturing Quality
What does Idemnity mean?
Obligation of one party to pay compensation
Owing money
Insurance
Car Crash
If you crash in to someone, who is liable?
You
Other car
The owner of a bed-and-breakfast inn purchased a heavy-duty washer and dryer combination that was warranted to handle 5 loads of laundry a day. What type of warranty was this?
limited warranty
full warranty
warranty disclaimer
implied warranty
When a buyer feels that a product's extended features are incomplete or broken, what is the first step the buyer should take to resolve the problem?
contact the local or state Consumer Affairs Office
contact the product manufacturer
sue the retailer who sold the product and/or manufacturer
contact the retailer who sold the product
Universal Appliances offers its customers free delivery of the products they purchase at the store. Free delivery is a(n) ____________________ product feature.
lemon
extended
CARD
Credit Card Accountability, Responsibility, and Disclosure
guarantee
FDA
the amount a customer must pay to repair a damaged item on extended warranty
deductible
credit
full warranty
budget accounts
warranty
an arrangement in which a buyer receives goods after promising to pay for them later
deductible
credit
full warranty
budget accounts
warranty
states that a defective product will be repaired or replaced at the seller’s cost
deductible
credit
full warranty
budget accounts
warranty
a promise that a product will meet certain standards
deductible
credit
full warranty
budget accounts
warranty
outlines exclusions from a warranty
disclaimer
collateral
arbitration
unreasonable use
express warranty
an exception on a warranty
disclaimer
collateral
arbitration
unreasonable use
express warranty
a distinctly stated promise
disclaimer
collateral
arbitration
unreasonable use
express warranty
