NEW
Font size
Worksheetsday 18- Slowness (matrial)
Total questions: 10
Worksheet time: 5mins
Which Website can use if cst want to check slowness in browsing ….
In case cst has slowness ticket in NOC escalated @ 5 PM and call us to Follow @ 11 PM .. SR Will Be ….
FBB Tech Problem > Slowness > Follow Up after Re-Escalation - After SLA
FBB Tech Problem > Slowness > Follow up after SLA
FBB Tech Problem > Slowness>Follow Up
OTS SLA Will Be :
5D
3D
5WD
If Download Rate Accepted from Safe Mode CCA Action ….
Inform cst No Problem From Our Side
Ping Google Ip
Infrom the customer that the problem is in his OS
CCA can handle any technical issue with cst if subscribe on Family Service ?
True
False
Cst has Has issue in Streaming CCA Action
Check if there is streaming issue on Youtube on Auto Quality
Check Download Rate
Add WE DNS
Cst need to subscribe in Option pack service CCA Action …
Direct Cst To Cso
Transfer Cst To Account management Q
There is no new subscription for Option Pack until further notice
Cst Complaint From Slowness issue Trace Result 1st Hop = 3MS CCA Action
Escalate To NOC
Inform customer that it is CPE problem
Inform cst No Problem From Our Side
In case cst has within ratio CCA will inform cst
فى تحديث في خدمه الانترنت وقد يؤثر على خدمه الانترنت ليك وجاري العمل على انهاء التحديث فى اسرع وقت ممكن
في مشكلة حاليا فى أجهزتنا الموجودة فى السنترال بس مفيش حاليا وقت متوقع لحل المشكلة ممكن حضرتك تتابع معنا بعد إسبوعين
دي تعتبر حاجة طبيعية بالنسبة لخدمةDSL لانها تعتبر Shared Bandwidth وممكن حضرتك تحس بالبطئ في الأوقات اللي بيكون فيها ضغط علي الشبكة
Cst has Technical issue in Wifi venue CCA Righr Action ...
Handle Case Normal with cst
Transfer customer to WIFI VDN
Direct the customer to contact with the vendor
