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WorksheetsCommunication chapter 1 quiz
Total questions: 16
Worksheet time: 19mins
Latin derivation of communication
Communis
Communes
Comunis
¡hola! ¿cómo estás?
(a) is the process where the message is interpreted and internalized
(a) is how the message is conveyed.
Communication is _____
Dynamic
Static
Abrupt beginning and ending
Ever changing
Continuous
The four elements of successful communication (4P's)
Communication
is a personal, social, and emotional process
conveys a certain idea or feeling, involves expression of thoughts and emotions
occurs between two or more people
is an unnecessary process
is a one-sided process
Importance of good communication
Small group communication occurs between
2 people
3 people (triad)
Up to 6 people
7 to 15 people
3 to 6 people (dyad)
Causes of poor communication
Process barriers
Physiological barriers
Psychological barriers
Semantic barriers
Physical barriers
Physical barriers include
7 hour time zone gap in web call between company executives
Patient has pancreatic cancer and unresponsive to doctor's speech and recommended treatment plans
A pile of books between the patient and the doctor
Doctor and patient dont share a common language
Channels or mediums used for communication
Phone calls
Web or video conferences
Writing letters
Face to face
Sign language
Draw communication process
The context component of the communication process involves all except
General environment
Culture of the community and organizations
Participants of communication
Relation between sender and reciever
Two different languages with common words that share different meanings
We communicate (a)
A doctor receives an uncooperative patient that complains of stomach ache and pain when eating. He refuses to do a stool and urine test and doesn't want the doctor, stating he feels the doctor is unqualified to take care of his case.
The doctor gets mad and shouts at the patient stating that he is being uncooperative and doesn't deserve to receive healthcare and that he shouldn't waste the doctor's time since there are people who require more care than him.
The patient files a complaint to the hospital's system stating the doctor is abusive
Who do you think is wrong?
Doctor
Patient
How many communications systems are there and what are they
3 systems
Interpersonal, small group, large group
4 systems
Interpersonal, triad, small group, large group
2 systems
triad, large groups
5 systems
Interpersonal, dyad, triad, small group, large group
3 systems
Interpersonal, triad, large group
