The process of creating a plan for an unexpected event or situation. It involves identifying potential risks and developing strategies to mitigate or prevent them.

The process of evaluating the potential risks and impacts of a particular situation or event.

The processes and procedures an organization has in place to ensure that critical business functions can continue during and after a crisis.

A document that outlines how an organization will communicate during a crisis, including the communication channels, messages, and stakeholders.

The process of identifying, engaging, and communicating with stakeholders during a crisis.

The measures taken to reduce the impact of a crisis on an organization, its stakeholders, or the general public.

Identifying and mitigating any potential risks or negative impacts that may arise from the crisis, and proactively working to maintain or improve the reputation.

The process of restoring an organization to its pre-crisis state, including the restoration of critical systems and the return to normal operations.

The field concerned with maintaining a positive public image for an organization, especially during a crisis.

The communication that takes place during a crisis, including the messages, channels, and stakeholders involved.

The evaluation of an organization's response to a crisis, including the identification of best practices and areas for improvement.

These people can include employees, customers, suppliers, shareholders, government regulators, and others who are affected by the crisis. They have an interest in what happens to the company.

Refers to the responsibility and obligation of individuals or organizations to take ownership of their actions and decisions and ensure that they are aligned with the overall goals and objectives of the organization.

Being able to work with others which is essential to ensure that all stakeholders, including employees, partners, and customers, work together to respond to and resolve the crisis.

The ability to influence and guide others towards a common goal.

The ability to make clear, confident, and timely decisions. Which is essential to quickly respond to the crisis and make informed decisions that will minimize the impact of the crisis.

The ability to change and adjust in response to changing circumstances.

The ability to understand and share the feelings of others. In the context of crisis management, empathy is important to understand the needs and perspectives of all stakeholders and make decisions that will effectively address their concerns and needs.

The process of monitoring and influencing the reputation of an individual, brand, or organization, especially in times of crisis.