WorksheetsAPP1 E1 Gilmore Strategic Planning Six Sigma
Total questions: 40
Worksheet time: 39mins
What are the functions of a manager
planning
organizing
leading
controlling
following
Which type of planning is categorized as long term
strategic
operations
business
resource planning
organizational
Which type of planning is categorized as short term
strategic
operations
business
resource planning
organizational
Which type of planning is categorized as mid term
emergency
operations
business
resource planning
organizational
Which type of planning is considered to be short to long term
emergency
operations
business
contingency
organizational
Match the following types of planning
includes all aspects of the organization
strategic
can include human resources, IT, financial, capital and facilities
resource planning
looks at structural aspects - divisions, reporting relationships, coordination, and control
organizational
particular to the specific situation
emergency
Match the following types of planning
specific to immediate actions that need to be taken to move the organization forward
operations
can be used to start a business, expand a business or terminate a business
business
particular to the specific situation that is being looked at
contingency
Many companies spend a significant time and energy planning but there is no risk involved
true
false
Who is ultimately responsible for planning
business units
departments
staff
leaders/managers
CEO
Reorder the following steps of the planning process
vision/mission; assess the current situation
establish goals; identify strategies to reach those goals
establish objectives that support progress toward goals
define responsibilities and timeliness for objectives; write and communicate plan
monitor progress toward meeting goals and objectives
Strategic planning is the process of
selecting goals
determining policies and programs to achieve set goals
ensure policies and procedures are implemented
What are some characteristics about strategic planning
increases likelihood of survival in the future
enables the optimal deployment of all organizational resources within current and future environmental constraints
ensure that the organization will thrive, not just survive
does not change the likelihood of survival in the future
inability to plan out future resources due to unknown factors
(a) focuses on a very specific initiative/program
(b) focuses on achieving long term vision and overall success
(c) needs to occur within the overall context of the (d)
(e) is the overarching guide to all types of planning
Strategic planning can be
reactive
proactive
specific initiatives
In strategic planning, (a) planning is not ideal but may be necessary (i.e. healthcare) while a (b) plan allows for organizations to control its environment. Companies that can think outside of the box can have a position of (c)
(a) is what the organization wants to be coming (guiding light)
(b) is the purpose of the organization
(a) defines what the company does or is
(b) is used to create a sense of purpose
(c) makes people think and motivates them
(d) sets a clear goal
(a) should help differentiate from similar organizations who offer the same products/services
(b) is used at the beginning and end of a strategic plan
A (a) is a way to convey a message about the organization to the customer and is more market driven
Match the planning process
define the objectives of the planning effort and set up procedures (orient activity to the vision)
pre-planning
ideas are actively generated
planning
communicating, implementing, monitoring/assessing
operationalize (post-planning)
What do you do during the planning process
start with destination and then with the starting point (SWOT analysis)
look at all the options to get from starting point to destination
choose the best route that fits with the constraints of resources (goals)
mode of transportation to get there (strategies)
monitoring progress
What is S in SWOT
strengths
steps
strategic
What is W in SWOT
weaknesses
who
why
What is O in SWOT
opportunities
options
opinion
What is T in SWOT
threats
travel
thinking
S
internal positive
W
internal negative
O
external positive
T
external negative
There is no standard way to organize a strategic plan but they contain what elements
organization's mission and vision
strategies
goals for strategies
objectives required to meet strategies
tasks or action plans to meet each objective
What are some barriers to effective planning
failure to commit sufficient time/effort, interpersonal issues in group
lacking of planning skill, failure to plan far enough into the future
constantly changing environment, failure to implement owing to lack of time/resources
failure to monitor progress, lack of support of top execs/board of directors
define responsibilities and timeliness for each objective, write and communicate the plan
What are some limitations of effective planning
has some degree of guesswork (educated and experienced)
predictions are only as good as the data and information that go into them
planning is not a substitute for action
cannot be static or unyielding
problems will always arise
Strategic planning becomes even more important as one assumes higher levels of leadership and responsibility in a pharmacy or health care organization
true
false
Six sigma provides organizations tools to improve business processes by
increasing performance
decreasing process variation
training in statistical thinking/project management
emphasizes a standard approach to planning
increasing process variation
In six sigma, the decrease in process variation includes
defect reduction
improved profits
increased morale
provides a consistent product/service
cheaper materials
Those who have received the most training in six sigma's statistical thinking and project management are considered (a)
Six sigma emphasizes a standard approach to planning
define
measure
analyze
improve
control
Following the Six Sigma DMAIC approach, statistically there would be (a) defects per (b) opportunities
What is lean
a way of thinking of creating value with fewer resources and less waste
promotes standardization of work
continuous experimentation to achieve zero waste
ensuring all costs are properly spent
Lean thinking always starts with the (a)
The ongoing experimentation of lean
increased the quality of work
created a better workflow
decreased time and effort
lowered costs
increased costs
Organizations that practice lean are not adaptable to ever changing environments
true
false
Using a combination of Lean and Six Sigma, customer satisfaction and bottom-line will result in
reducing variation, waste and cycle time
promoting use of work standardization and flow
increasing variation, waste and cycle time
discouraging use of work standardization and flow
