Font size
WorksheetsReview 2
Total questions: 19
Worksheet time: 12mins
IKEA parcel deliveries are always delivered by Fedex
True
False
How many IKEA stores are there in Canada
13
14
15 including eComm
17 including eComm
There is no difference between a product and an article.
True
False
Why should we use Alliance (Multiple answers)
They have an old IKEA gift card with no PIN
Customer is old and doesn't know how Internet works
Customer is in a rush & prefers paying right now
Pay order links doesn't work even after trouble shooting
Customer wants to use two different credit cards
We need to create a (a) case for after-sales issues
I am allowed to hang up on a customer if I don't like them.
True
False
Which of the following is not used to find a customer profile
Phone number
Email address
IKEA Family number
Postal Code
Employee number
During payment, you will need to take the customer's credit card information over the phone.
True
False
I need to use (a) to check gift card balance
The IKEA chatbot is called (a)
If something is out of stock, we can request to transfer from one store to another
True
False
What should you do when a customer calls about a REGULAR lost and found item? (Multiple answers)
Call the store to check if they found it
Ask them if they can go back in store
Check on SAMS
Ask a specialist to call the store
The delivery cost will depend on the (a) address.
The SKORVA center support beam for bedframes can be purchased separately from the bedframe
True
False
We offer many services through our 3rd party partners. Select those that applies
Delivery
Assembly
Sewing
Dismantle
Currently, IKEA online shopping is available on both web browser platforms - desktop & mobile.
True
False
Customer must register and set up an account in order to start shop online.
True
False
When I am cross-selling, I am...
... selling something more expensive to the customer
... selling add-ons that will compliment their products and services
... actively listening to the customer's need so I can sell right
... making sure customer has everything they need
For Kitchen Range the HFB is
(a)
