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WorksheetsLIE - Communication
Total questions: 15
Worksheet time: 14mins
Communication means - To express oneself in such a way that one is readily and clearly understood
True
False
The Objectives of Communication are
•To change behavior
•To get action
•To ensure understanding
•To persuade
•To get and receive information
Advantages of effective communication:
•Increase (a)
•Reduces (b)
•Better (c) what others are saying
•Better understanding how to get your (d) across
•Enhances (e)
Reorder the following Communication Process
•Sender
(Source)
•Sender Encodes
(Words, graphics)
•Sender Prepares Message
•Sender Channels Message
•Receiver Receives Message
Responsibilities of the Receiver
§Listen to the sender without distraction
§Seek clarification if not understood.
§Observe sender’s grammer and language
§Focus on the speaker
§Do not formulate your response5
Reorder 5 levels of listening
•IGNORING
•PRETENDING
•SELECTIVE
ATTENTIVE
EMPATHIC
Attentive listening skills
•By giving our full attention
•Avoiding distractions
•interrupting to ask appropriate questions
•Showing positive body language
•Ask questions
Seek first to understand
then to be understood
True
False
The responsibilities of the Sender
§Put message in a logical order
§Identify what needs to be communicated
§Identify the right person, right information, right time
§Identify right method/channel
§Confirm understanding
Observe receiver’s reaction
How do we communicate?
7% (a)
55% (b)
38% (c)
What are the effect of passive manager?
§Respect may be lost
§Questioning the leadership ability
§Give feedback frequently
§Lack of direction
What are the effects of an aggressive manager/leader on the team?
§Tasks will be complete
§Strong Loyalty
§High staff turnover
§positive working environment
How should we respond to an aggressive team member?
•Never respond with aggression
•Seek first to understand then to be understood
•Let the colleague express their opinion
•Ask probing questions
•Use logic and reason to communicate your opinion.
§Direction and goals will be clear
§Trust and loyalty will be established
§Sense of belonging will be created
§Miscommunication will be reduced
Minimise Barriers to Communication in the workplace by
§Practice one way communication
§Use passive communication style
§Learn about other cultures
§ meetings, one to ones with team once in a year
§Seek clarification of understanding
Perception is not always reality
