What does a salesperson need in order to be successful?

What is the number one reason that customers take their business elsewhere?

Most dissatisfied customers just never return; expect to hear complaints from about

What is the primary goal of a flower shop?

What advantage would a customer have in going to a boutique instead of a warehouse?

A warehouse is a business that

What are good characteristics of a salesperson’s appearance?

What is Not an important aspect of a salespersons speech habits?

Communication is said to be

Good sales techniques include:

Good advice to salespeople is ‘Don’t ______people, help them______”

The customers’ behavior is ______________ if they aren’t in a rush to close the sale.

Effective techniques for greeting customers include:

This type of customer is reserved, cautious, and detailed, you use logic and reasoning to sell your product’s advantages to a customer, also needs things in writing, you are probably dealing with a _________________ .

A customer who is responsive behavior and indirect information management, is shy, easy to please hard to make decisions, discuss options rationally, don’t rush give time decide is likely which customer type?

A hurried customer who mostly controls the sales presentation is a __________________ customer type.

The customer who gets along with everyone! Spontaneous, quite fast paced, details are not important. Fit in suggestions to his needs.

A greeting should occurs with in the first ____________

A technique called ______________________ allows the salesperson to relate the product features and benefits within the sales pitch that help fit the customer’s needs.

The customer who manages information________will likey control the conversation with you.

The most important thing to determine when identifying customer needs is:

Descriptive selling technique is most likely done:

The best thing to do with a complaint is to:

Welcome any complaint, it will bring consumer__________

What type of close are you using if you ask many small questions to get a big answer?

This type of close is often used when money is an issue. It usually involves selecting a price between the highest and the lowest price.

After you have the customer’s commitment to purchase your product, the sale does not have to end. The part of the sale that comes up while you write up the order is known as?

Wrap-up contains major components, they are:

What is the most important thing you can do when taking a wire order

What kind of complaint should be welcome?

What can be good about customer complaints?

A close technique that takes a series of minor questions that equal up to one major question is

Examples of add-on sale items include which of the following

Sales that are best done by appointments in a relaxed, thoughtful manner are

A selling style that is sympathetic and low keyed is used for which of the following events?

When accepting personal checks make sure:

Veteran salespeople know objections are just requests for more_____________.

Each successful sale will have seven tasks for you to accomplish they are all Except:

As the salesperson at a flower shop the customer is your___________.

There are four main types of buying styles of customer you can cater to… they are all Except:

All of the following is a guideline to handling a complaint except: