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Workplace Conflict

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

Due to disagreements in goals, facts or expectations are

a)

argument

b)

workplace conflict

c)

breach of contract

d)

customer service

2.

Conflict can empower a group as well as destroy it

a)

True

b)

False

3.

Objective to win and make the other lose no matter the expense is

a)

compensation

b)

pride

c)

competition

d)

jealousy

4.

Due to disagreements in goals, facts or expectations are

a)

argument

b)

workplace conflict

c)

breach of contract

d)

customer service

5.

Conflict can empower a group as well as destroy it

a)

True

b)

False

6.

Conflict is normal and inevitable process in an organization

a)

True

b)

False

7.

Objective to win and make the other lose no matter the expense is

a)

compensation

b)

pride

c)

competition

d)

jealousy

8.

Finding the middle ground in a conflict is

a)

avoid conflict

b)

compromise conflict

c)

manage conflict

d)

process conflict

9.

Who must act as referees to solve employee conflicts and guard against losing their temper

a)

employees

b)

supervisor

c)

customers

d)

friend

10.

What are some sources of conflict

a)

communication

b)

jealousy

c)

pride

d)

all of the above

11.

Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly

a)

True

b)

False

12.

To fight against

a)

pride

b)

performance discrepancies

c)

opposing positions

d)

power struggle

13.

Conflict is when two people or groups disagree, and disagreement causes friction

a)

True

b)

False

14.

When you let your emotions drive your decision, it can cause conflict in the workplace

a)

True

b)

False

15.

What is conflict that arise between two people who work together but just don't care for each other

a)

emotions

b)

communication

c)

structure

d)

personal variables

16.

Failure to communicate for fear being put down

a)

jealousy

b)

ego

c)

pride

d)

compensation

17.

Thinking you are better and smarter than your colleagues are

a)

pride

b)

ego

c)

opposing position

d)

competitive tensions

18.

Behavior can be

a)

actions

b)

reactions

c)

statements

d)

all of the above

19.
What is the 4-step conflict resolution plan, in order?
a)

Acknowledge the other side, discuss options, identify the problem and decide on the best solution.

b)
Identify the problem, acknowledge the other side, discuss solutions and decide on the best solution.
c)
Identify the problem, convince the other side, decide on the best solution and follow through.
d)
Decide the best solution, tell the other side, identify the problem and follow through.
20.
Which response best suits the following definition?"Someone who has only their own best interests in mind and will do whatever it takes to ensure they win."
a)
Aggressive
b)
Assertive
c)
Passive-aggressive
d)
Passive
21.

Which response best suits the following definition?

"Avoids conflict at all cost, would rather give up on their own goals then confront others."

a)
Aggressive
b)
Assertive
c)
Passive-aggressive
d)
Passive
22.
Is it likely that you will deal with workplace conflict at some point in your career?
a)
Yes
b)
No
23.
The following response is:Gossip and spread rumours
a)
Aggressive
b)
Passive
c)
Assertive
24.

Before you can resolve a conflict, you need to think about the conflict itself. Listen to your own ________ and ________, but also consider why the other person feels the way they do.

a)

thoughts

b)

opinions

c)

feelings

25.

In the meeting with someone that you come into conflict with, what should you do first?

a)

Identify the issue

b)

Express your emotions

c)

Argue with them

d)

Respectfully state your needs

26.

During the meeting with someone you come into conflict with, make sure you:

a)

agree with their opinion

b)

give them a chance to talk

c)

actively listen to them when they talk

27.

Why people find it difficult to work together?

Because they have different_____________________________.

a)

styles and tastes

b)

hobbies and favorites

c)

interests and values

28.

What is the best way to talk to the person you are having conflict with?

a)

Through phone

b)

Via text messages

c)

In person

29.

What is the best solution to resolve workplace conflict with your co-worker?

a)

argue with your co-worker

b)

being emotional with your co-worker

c)

set a meeting with your co-worker to solve it out

30.

What happen if you cannot solve the conflict between you and your co-worker?

a)

Involve the unbiased third party

b)

Resign from your job

c)

Hide from your co-worker

31.

Conflict is normal and inevitable process in an organization

a)

False

b)

True

32.

Finding the middle ground in a conflict is

a)

avoid conflict

b)

compromise conflict

c)

manage conflict

d)

process conflict

33.

What are some sources of conflict

a)

communication

b)

jealousy

c)

pride

d)

all of the above

34.

Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly

a)

True

b)

False

35.

Thinking you are better and smarter than your colleagues are

a)

pride

b)

ego

c)

opposing position

d)

competitive tensions

36.

It is the way of giving a constructive feedback to one another instead of of providing negative feedback.

a)

Conversing Positively

b)

Conflict of Interest

c)

Disagreement

d)

Workplace Communication

37.

Part of having a good work ethic is to seek help from.....

a)

co-workers and supervisors at work

b)

classmates and teachers at school

c)

family and friends at home

d)

all of the above

38.

A set of rules that defines appropriate behaviors is called a

a)

textbook

b)

code of conduct

c)

homework journal

d)

playbook

39.

What benefits are received by teamwork?

a)

there is no diversity

b)

everyone has different strengths

c)

all ideas are the same

d)

everyone is trying to be the leader

40.

If you cannot handle conflict at work, you may

a)

get fired

b)

have coworkers that do not like you

c)

get a promotion

d)

dislike your job