WorksheetsWorkplace Conflict
Total questions: 40
Worksheet time: 20mins
Due to disagreements in goals, facts or expectations are
argument
workplace conflict
breach of contract
customer service
Conflict can empower a group as well as destroy it
True
False
Objective to win and make the other lose no matter the expense is
compensation
pride
competition
jealousy
Due to disagreements in goals, facts or expectations are
argument
workplace conflict
breach of contract
customer service
Conflict can empower a group as well as destroy it
True
False
Conflict is normal and inevitable process in an organization
True
False
Objective to win and make the other lose no matter the expense is
compensation
pride
competition
jealousy
Finding the middle ground in a conflict is
avoid conflict
compromise conflict
manage conflict
process conflict
Who must act as referees to solve employee conflicts and guard against losing their temper
employees
supervisor
customers
friend
What are some sources of conflict
communication
jealousy
pride
all of the above
Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly
True
False
To fight against
pride
performance discrepancies
opposing positions
power struggle
Conflict is when two people or groups disagree, and disagreement causes friction
True
False
When you let your emotions drive your decision, it can cause conflict in the workplace
True
False
What is conflict that arise between two people who work together but just don't care for each other
emotions
communication
structure
personal variables
Failure to communicate for fear being put down
jealousy
ego
pride
compensation
Thinking you are better and smarter than your colleagues are
pride
ego
opposing position
competitive tensions
Behavior can be
actions
reactions
statements
all of the above
Acknowledge the other side, discuss options, identify the problem and decide on the best solution.
Which response best suits the following definition?
"Avoids conflict at all cost, would rather give up on their own goals then confront others."
Before you can resolve a conflict, you need to think about the conflict itself. Listen to your own ________ and ________, but also consider why the other person feels the way they do.
thoughts
opinions
feelings
In the meeting with someone that you come into conflict with, what should you do first?
Identify the issue
Express your emotions
Argue with them
Respectfully state your needs
During the meeting with someone you come into conflict with, make sure you:
agree with their opinion
give them a chance to talk
actively listen to them when they talk
Why people find it difficult to work together?
Because they have different_____________________________.
styles and tastes
hobbies and favorites
interests and values
What is the best way to talk to the person you are having conflict with?
Through phone
Via text messages
In person
What is the best solution to resolve workplace conflict with your co-worker?
argue with your co-worker
being emotional with your co-worker
set a meeting with your co-worker to solve it out
What happen if you cannot solve the conflict between you and your co-worker?
Involve the unbiased third party
Resign from your job
Hide from your co-worker
Conflict is normal and inevitable process in an organization
False
True
Finding the middle ground in a conflict is
avoid conflict
compromise conflict
manage conflict
process conflict
What are some sources of conflict
communication
jealousy
pride
all of the above
Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly
True
False
Thinking you are better and smarter than your colleagues are
pride
ego
opposing position
competitive tensions
It is the way of giving a constructive feedback to one another instead of of providing negative feedback.
Conversing Positively
Conflict of Interest
Disagreement
Workplace Communication
Part of having a good work ethic is to seek help from.....
co-workers and supervisors at work
classmates and teachers at school
family and friends at home
all of the above
A set of rules that defines appropriate behaviors is called a
textbook
code of conduct
homework journal
playbook
What benefits are received by teamwork?
there is no diversity
everyone has different strengths
all ideas are the same
everyone is trying to be the leader
If you cannot handle conflict at work, you may
get fired
have coworkers that do not like you
get a promotion
dislike your job
