WorksheetsData Down Cases
Total questions: 10
Worksheet time: 5mins
Power Failure means:
Power led not existed
Power led not working
Power led not working or working with red color
If CST has Power Failure which of the following you will do with CST:
Check with another CPE and not necessary it's original adapter
Change the power led in CPE
Check with another CPE with it's original adapter
If CST called us and informed that he has cut cable you will follow normal troubleshoot in ticket maker:
TRUE
FALSE
If customer's line in ASSIA no provisioned that means:
CST is not supported by ASSIA
CST supported by ASSIA
ASSIA is down
If CST has Data and Voice Down case after connect from main wall outlet problem solved you will:
Create TT for internal wiring
Inform CST with solvent
Inform CST to change splitter
If we run SELT and customer's line connected with exchange you will measure distance with:
10 meters
150 meters
50 meters
If power led is down and CST uses original adapter next step will be:
Escalate to IU
Try in another wall-plug
Direct CST to CSO
If CST has Data Down case and when you checked SELT you found that CST is not supported by ASSIA you will:
Escalate to IU
Inform CST to call us again as system down
Check connection type
SLA for internal wiring TT:
2 hours
1 day
1 hour
If CPE restarted automatically and Power LED turned off while CPE restarted you will consider it as :
Power Failure
Physical Instability
No problem
